Crisis communication 101 - get an official message out quickly as soon as possible when something widespread goes wrong. You don't need to get all the details out there right away, just explain there is knowledge of the problem, it is being worked on, and provide updates as they become available ideally with a timeframe for resolution. These outages have happened enough and so much time has elapsed from the first until now that the crisis communication team could have EASILY come up with a template for this situation to bang messages out pronto. You're right, it's not the technical team being lax, but the PR/Comm team is simply not doing its job effectively.
It's not the isolated incidents that are bothering as much as the total of outages that have taken place all year. At fault, preventable, or not, the return on investment for the PS+ subscription has not been worth it for me at all. Either do away with charging, reimburse people for time lost, use the $ to beef up the infrastructure, put out some better free offerings that actually work, whatever. Just do something, because your PR is really starting to suffer badly from this. If people that just got the system are feeling frustrated, imagine dealing with it time and time again for over the course of a year.
Plan to put the final wraps on Far Cry 4. Finished the main storyline, now just focusing on the side stuff and trophy collection. If GTA 5 is under the tree, that will be next. Saving Dragon Age Inquisition for last.
Rather have them spread out. More affordable that way, and I usually only tackle one title at a time. Plus, it keeps the feeling of anticipation fresh.
Put GTA on my x-mas list to save me some $. In the meantime, I will be picking up FC and DA. Just in time, too, because I just got through Mordor and Sherlock. Vote was a toss up. I went with FC because the reviews sounded tempting.
Were there disappointments, sure. Was it the 'most' disappointing year. Not for me. (How does one qualify that anyway, it's mostly subjective.) Destiny and the outages were my big low points. Other than that, I enjoyed most of what I played, included some less than embraced titles. I liked Thief, Pure Pool, Watch Dogs (though it would've been cool for it to live up more to its hype), really enjoyed Shadows of Mordor, enjoying Sherlock Holmes now, looking very much forward to Far Cry, Dragon's Age, and GTA5. Glad to be entertained with the titles I've purchased, and glad I stayed away from some of the others that were hyped.
I forget where I left off - think it was hiding under hospital beds. Didn't hold my attention long enough and not having any ability to defend was frustrating.
Won't pay for a season pass. With the price of releases being what they are, I'm happy just taking the game. Trying to nickel and dime me for more $ doesn't settle well at all.
I'm feeling the same as Sammy, but am holding out hope. I was very hyped about it at first, but like the Move, if there isn't enough software to support it... I won't be early adopting, but will definitely wait and see as I'm very interested in VR.
Glad they're fixing this. I've enjoyed the game since its release, but it's been pretty buggy. Hoping this patch tucks them away for good. Wish they would have added a straight pool option, but I guess you can't have it all.
@charlesnarles ◾Follow the corridor until you reach the clock and zoom in on it. You should notice that time appears to be passing this time. Listen to it tick until you hear a midnight chime. ◾Your next task is to get a baby to laugh three times. The first of these can be obtained by walking ten paces or so. ◾The second laugh is a little harder to get started. We achieved it by inspecting the radio, phone, and mirror. If you walk up and down the ‘L’ shaped corridor between focusing on these objects, you’ll eventually come into contact with a ghostly figure. There appears to be no real rhyme or reason to these encounters – some claim that having a microphone plugged into the console and making random noises help – so just keep plodding backwards and forwards until you get the second laugh. ◾Once you hear the second laugh, stay still and your controller will rumble. Remain steady until the rumbling passes. You should hear a third laugh. ◾Finally, the phone at the bottom of the hallway will ring. Focus on it using R3 and you will answer it. Exit through the door at the bottom of the staircase to complete the game.
If you can't get the 2nd laugh to happen using the steps above, try plugging in the earphone/mic that came with your PS4 and speak into it. That was the trick that worked for me.
Comments 86
Re: Poll: What Was Your Favourite PlayStation Game of 2014?
I went with Far Cry 4, since I haven't yet played GTA5 or DAInq. I just finished it last night to 100% completion, which is a rarity for me.
Re: These Are Some of the Big PS4 Exclusives You'll Be Playing in 2015
I can see I'll be plenty entertained in the coming months.
Re: Game of the Year: Platinum Trophy - Middle-earth: Shadow of Mordor
I enjoyed this game quite a bit but not as much as other titles.
Re: Soapbox: Poor Communication Continues to Be PSN's Biggest Problem
Crisis communication 101 - get an official message out quickly as soon as possible when something widespread goes wrong. You don't need to get all the details out there right away, just explain there is knowledge of the problem, it is being worked on, and provide updates as they become available ideally with a timeframe for resolution. These outages have happened enough and so much time has elapsed from the first until now that the crisis communication team could have EASILY come up with a template for this situation to bang messages out pronto. You're right, it's not the technical team being lax, but the PR/Comm team is simply not doing its job effectively.
Re: Sony Engineers Investigating as PS4 Goes Offline Again
It's not the isolated incidents that are bothering as much as the total of outages that have taken place all year. At fault, preventable, or not, the return on investment for the PS+ subscription has not been worth it for me at all. Either do away with charging, reimburse people for time lost, use the $ to beef up the infrastructure, put out some better free offerings that actually work, whatever. Just do something, because your PR is really starting to suffer badly from this. If people that just got the system are feeling frustrated, imagine dealing with it time and time again for over the course of a year.
Re: Talking Point: What Are You Playing This... Christmas?
Plan to put the final wraps on Far Cry 4. Finished the main storyline, now just focusing on the side stuff and trophy collection. If GTA 5 is under the tree, that will be next. Saving Dragon Age Inquisition for last.
Re: Exclusive: This PS4 Virtual Reality Title Is About a Man and a Giant Robot
Way too soon to tell. Remember how earth shattering move controllers were supposed to be?
Re: Giggle Through Eight Minutes of PS4 Horror Until Dawn
Definitely interested. May not get it day one, but it's on my radar.
Re: Feature: Did PlayStation Plus Represent Value for Money in 2014?
Got it for PS4 only, and it really didn't do anything except tide me over until mid-year when games of interest started coming out.
Re: Talking Point: What Are You Playing This Weekend? - Issue 49
Still on Far Cry 4.
Re: Don't Have Destiny's First Expansion? Then You're Locked Out of Some Existing Content
Glad I never got overly hooked into this game.
Re: PSN Offline as Sony's Servers Are Struck with DDoS Attack
Thanks - explains why I had trouble launching FC. Eventually got in and played offline mode, but it took a while to even be able to do that.
Re: Talking Point: What Are You Playing This Weekend? - Issue 48
Still finding plenty of ways to die in Far Cry 4. So much to do. Love games that give you good bang for the buck.
Re: Talking Point: What Are You Playing This Weekend? - Issue 47
FC4
Re: Push Rewind: Grand Theft Auto V PS4, Dragon Age: Inquisition, Far Cry 4
@JaxonH Sadly, yes. Yes I do.
Re: Huzzah! Middle-earth: Shadow of Mordor Has Received Free DLC on PS4
Finished this a little while ago, but the DLC may tempt me to return. After I finish Far Cry.
Re: Review: Dragon Age: Inquisition (PlayStation 4)
Saving this for when I'm finished Far Cry, which I just started yesterday after finishing Sherlock. So many games - such a problem.
Re: We'd Like to Fill the Whole Year with PS4 Exclusives, Says Sony
Rather have them spread out. More affordable that way, and I usually only tackle one title at a time. Plus, it keeps the feeling of anticipation fresh.
Re: Out This Week: Grand Theft Auto V PS4, LittleBigPlanet 3, Far Cry 4, Dragon Age, WWE 2K15
Put GTA on my x-mas list to save me some $. In the meantime, I will be picking up FC and DA. Just in time, too, because I just got through Mordor and Sherlock. Vote was a toss up. I went with FC because the reviews sounded tempting.
Re: Talking Point: Is This Gaming's Most Disappointing Ever Year?
Were there disappointments, sure. Was it the 'most' disappointing year. Not for me. (How does one qualify that anyway, it's mostly subjective.) Destiny and the outages were my big low points. Other than that, I enjoyed most of what I played, included some less than embraced titles. I liked Thief, Pure Pool, Watch Dogs (though it would've been cool for it to live up more to its hype), really enjoyed Shadows of Mordor, enjoying Sherlock Holmes now, looking very much forward to Far Cry, Dragon's Age, and GTA5. Glad to be entertained with the titles I've purchased, and glad I stayed away from some of the others that were hyped.
Re: Round Up: Far Cry 4 PS4 Reviews Scale the Highest Mountains
A def get for me.
Re: This Assassin's Creed Unity Launch Trailer is Hilariously Melodramatic
It would take a lot to draw me back to the AC franchise. After Desmond was done, so was I.
Re: Poll: Will You Be Returning to Los Santos in Grand Theft Auto V on PS4?
I'll be returning for the first time. PS3 fried on me before I could play this last gen. This is the one port I plan to get.
Re: PS4 Firmware Update 2.01 Now Live
Good they fixed it, but seriously, how was this issue not discovered in QA testing??
Re: Wait, Did Sony Just Accidentally Reveal the Uncharted Collection for PS4?
This is one series I would purchase again.
Re: Survival Horror Outlast Resurges with Spooky Sequel
I forget where I left off - think it was hiding under hospital beds. Didn't hold my attention long enough and not having any ability to defend was frustrating.
Re: PS4 RPG The Witcher 3: Wild Hunt's Intro Spreads Its Wings
Want.
Re: Talking Point: What Are You Playing This Weekend? - Issue 43
Still doing Shadow of Mordor on PS4 in chunks. So far for me, it's been the most engaging title for the system. That and Pure Pool (go figure).
Re: Talking Point: Do You Ever Stump Up for Season Passes?
Won't pay for a season pass. With the price of releases being what they are, I'm happy just taking the game. Trying to nickel and dime me for more $ doesn't settle well at all.
Re: Interview: Will Tom Clancy's The Division Deliver on the PS4?
Looking forward to this, but not going first day. Destiny has made me gun shy - not that it was a bad game, but I expected way more for the money.
Re: PSN Offline Yet Again as Connections Drop Around the Globe
Been having connection problems off and on all week.
Re: You Won't Have to Wait Too Much Longer for Sony's VR Headset Project Morpheus
I'm feeling the same as Sammy, but am holding out hope. I was very hyped about it at first, but like the Move, if there isn't enough software to support it... I won't be early adopting, but will definitely wait and see as I'm very interested in VR.
Re: Grand Theft Auto V PS4 Hijacks the Next-Gen on 18th November
My PS3 fried before I could play it, so this is a must have for me.
Re: PS4 Potter Pure Pool Sinks a Sizeable Patch
Glad they're fixing this. I've enjoyed the game since its release, but it's been pretty buggy. Hoping this patch tucks them away for good. Wish they would have added a straight pool option, but I guess you can't have it all.
Re: Still Confused By PS4 Adventure The Vanishing of Ethan Carter? Yeah, So Are We
I'm one of those weirdoes that actually enjoyed Murdered: Soul Suspect, despite its shortcomings. Looking forward to this. Any release date info yet?
Re: Silent Hills' Latest Easter Egg Is Quite Literally Out of This World
@charlesnarles
◾Follow the corridor until you reach the clock and zoom in on it. You should notice that time appears to be passing this time. Listen to it tick until you hear a midnight chime.
◾Your next task is to get a baby to laugh three times. The first of these can be obtained by walking ten paces or so.
◾The second laugh is a little harder to get started. We achieved it by inspecting the radio, phone, and mirror. If you walk up and down the ‘L’ shaped corridor between focusing on these objects, you’ll eventually come into contact with a ghostly figure. There appears to be no real rhyme or reason to these encounters – some claim that having a microphone plugged into the console and making random noises help – so just keep plodding backwards and forwards until you get the second laugh.
◾Once you hear the second laugh, stay still and your controller will rumble. Remain steady until the rumbling passes. You should hear a third laugh.
◾Finally, the phone at the bottom of the hallway will ring. Focus on it using R3 and you will answer it. Exit through the door at the bottom of the staircase to complete the game.
If you can't get the 2nd laugh to happen using the steps above, try plugging in the earphone/mic that came with your PS4 and speak into it. That was the trick that worked for me.