While there have been definite improvements to the PlayStation Network over the past 24 hours or so, it's clear from social media that Sony is still having serious issues getting gamers back online. We can use our PlayStation 4, PlayStation 3, and Vita without any problems here in the UK, but it would appear that we're among the lucky ones, as the Japanese giant's services are still offline for some.
The company has acknowledged this on its website, providing a status update that reads "intermittent connectivity". It explains: "Some latency may be experienced due to high volume." Writing on Twitter, the company recommends rebooting your system if you're still having problems, or even restarting your router. Otherwise, it's a case of twiddling your thumbs and waiting we guess.
- Follow us on Twitter for more frequent updates on the PSN outage
- Can't Connect to PSN? This Trick Is Working for Some
At least it's getting some proper communication out right now, as we stated last week that a lack of correspondence from the company was the worst thing about this ongoing outage. Hopefully the firm's learning some hard lessons from these issues, because we're rapidly approaching the point where this just isn't good enough anymore – especially for a paid platform.
Update (00:00AM GMT): Sony's now recommending changing your MTU settings if you still can't connect, as our coverage revealed last week. You can follow the manufacturer's official steps through here.
Update (12:00PM GMT): Sony says that you should now be able to connect without needing to change your MTU settings. If you're still having problems, it recommends sharing your issues through here.
[source support.us.playstation.com]
Comments 41
Zzz...
As always if you are one experiencing issues please keep the comments friendly. We know you are upset but if you come here to swear up a storm then take it elsewhere.
Thanks
Tasuki Push Square Moderator
@get2sammyb
Is there anyway to get the word out to Sony, all of us users? with a message or something? a boycott or anything to show we don't like whats going on and that we should have reimbursement (probably wrong word) for what we paid for like subscription fees (PS Plus) Missing out on deals, maybe they will make it Free to play online at least and games them selves could do subscription based thing? Something to make up for all this because this is like what feels like the 5th time > I'm not normally one that complains about this but i feel very very ripped off, i just got PS Plus and i haven't been able to use it at all due to this, i feel i wasted my money. I know you arn't Sony or PlayStation branch of Sony but you guys would more likely know what to do in my opinion.
@Tasuki
I'm do not swear on these forums so you never have to worry, lol, i usually censor myself xD
I'm on psn right now.
I'm in the UK and changing the MTU has started working for me today. That is the only way I have been able to get online though. The official reboot your console has not worked for me. If it wasn't for sites like this I would still be left clueless and unconnected by Sony. I have lost a lot of faith in my PS4 over this. I thought I'd spent all that money a superior system. I do wonder where all the money from the consoles and subscription is going.
This is past embarrassing now. also i rented infamous from playstation now, i played it for one day and haven't been able to play it since. now it's expired, i hope sony is cool about it and dishes out refunds for people that rented from PSnow.
@Alpha: No worries man. Most of the swearing I see are new users who literally sign up just to post a rant or to cuss Sony out. Still that is not accepted here as we want to stay a friendly family kind of site where people don't have to worry about f bombs being dropped all the time.
No swearing?!?!?! That's no fun!!...lol
Ain't really botherd at the minute, just started farcry4 great game keep me busy until psn back online
I'm still online ok since I used the MTU 1473 thing but I've not been gaming much anyway as I've been lost in a lego building wonderland. I've suggested the MTU fix to some friends who had issues and it worked for them as well. Hopefully it will all be running normally soon and we can have a decent period of time without more connection issues and Pushsquare getting flooded with new people ranting swearing and shouting about throwing their PS4 out of windows.
My connection has been off since Christmas eve. Sony should extend plus membership service by the amount of offline days.
If I don't use the mtu thing I can't get online, but if I use it my connection is so low I can't do anything anyway.lol
Im in Northern Ireland and have not been able to get access to psn for 4 days so saying people in the uk are having no trouble geting online is bull
I changed my Mtu setting from 1500 to 1473 and thats has help me get online
I can see why people are getting angry... But it's out of our hands. The way I see it if you can't do something about why moan? Not really affected me as am well into ac Unity at the mo
From Scotland.
Still not connected to my PSN account for six days now.....
All I am reading the same error message...."The connection to the server has been terminated. (NW-31194-8)."
I wonder how much further I wait....before I return to work at the end of first week in January. Thanks a lot for nothing, hackers!
So happy I've used my WiiU with no problems with online at all. Ps3 and 4 have not been touched. I'll wait till the new year
Haven't had time to play anything but got on ok last nite for a quick netflix session before bed. I hope I'm good to go when I finally get some ample time to play later today. Anyone from CA having issues?
@Nono18: I am in Northern CA and have not had any problems since they restored service the other day.
@BetweenTheTrees: I would let Sony know of your problem but be nice about it and I am sure they can see that you rented the game during the outages. I can't speak for them obviously but it would be worth asking.
@SFR-77 go to your internet connection settings - use wifi if you have it otherwise choose lan cable - custom - choose your network provider and enter password if you have one -ip automatic - DHCP do not specifiy - DNS automatic - MTU manual type in 1473 - proxy do not use - test internet and it should be working
Sony has got our balls in the pincers... There is nothing we can do about this. I called and mailed them several times this year and at one point the PS helpline employee actually said: if it was that bad, we wouldn't have sold 10 million units. Honest to God! I was so pissed off at that moment that I decided to stop with PS, just sell my PS4 and see if the competition would like my money. But then I started thinking: hmm, what about my Vita, I like my vita. And how about my digital library, I can't........ And that's when I realized it,The Playstation is Hotel California; you can check out any time you like (half of the time they'll actually do it for you), but you can never leave.
I invested so much in my PSN account and I made myself believe I "need" the likes of Bloodborne,that Sony has me just where they want me. No matter how bad they mess up, I cant leave em! Now I finally now how my wife feels
I asked you to please watch the language.-Tasuki-
@Tasuki nice I'm from the bay area sounds like I will be good to go thanks!
MY PSN DOWN AGAIN ARrrrrrrrrrrghhhhhhhhhhhhhhh!!!
Ironically on the same evening i played the astonishingly amazing HALO 5 beta on my bros xbone.
Im trading my ps4, online is hopeless compared to MS.
Language
Broken for me and 3 friends UGH!!! Getting Fed up of all this offline now?! My question is where is all our hard earned monthly subscription going???
Changing MTU for me to 1473 or 1450 didn't work,
Guys if u get the chance while offline with ps4, play HALO 5 beta on xbone, superb. Ive had it with sony . So wet behind the ears, even after YEARS in the industry.
Won't lie these issues have been testing my patience. By coincidence my ps+ ran up the 23rd and haven't bothered renewing primarily because I haven't been able to connect. I love Sony, have defended them for years since the ps3 launch price fiasco (I still maintain it was a better value than buying everything piecemeal for the 360) but...I'm getting tired of these issues. Sony's great console has a great foundation and the network is causing major issues.
DEAR SONY, MILLiONS OF PEOPLE NOW PAY 40 quid A YEAR FOR PSN. HIRE SOMEBODY WHO CAN MAINTAIN IT FFS!! YOU HAVE THE MONEY.
Updated with new official information from Sony.
Im paying for a dead service
Was this the greatness ive been waiting for ?
In Ireland, had perfect service for the past three days.
Still offline
In Texas no service
Ok I asked nice but a few of you just don't want to listen. So next anymore things I have to edit will earn the user a time out.
Serious we are not a bunch of kids people.
Been online all day changed the MTU before Sony advised. Funny worked out the workaround when Unity crashed before Ubisoft. It's a bit worrying that we the users know the consoles better than Sony and the software developers.
Finally got back online 2 hours ago, I'm was very upset for the past few days, cause I was force to play offline but I'm happy now and I'm sticking with sony,what I did was put my ps4 in rest mode for a few mins then next thing I know it
was working fine, ps I did not change any of my settings , just put it in rest mode and that's it.
@PoisonDwarf I'm in Belfast and things have been 'periodic'. Yesterday was fine, but I had a drop tonight when logging into Warframe.
It'll be resolved, but it is a bit frustrating for the end users when we're kept in the dark for long periods. Oh, and adjusting MTU values is a bit more than a one shot fix. Check out some articles on how it works as results can be different for everyone and adjusting values is a science in itself.
Hope it works out for you anyway.
No problems on my end. Just finished a session of Destiny too.
Was fine for me all day yesterday in the UK, the problems seem really randomly spread out geographically...
Sony really need to improve everything to do with online, their websites included...
Updated with latest information from Sony. Looks like everything's back up now.
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