We've been signed in to the PlayStation Network on all three of our primary Sony systems all day, but a quick look at our site statistics suggests that we're one of the lucky ones. The platform holder insists, however, that its online infrastructure is working, and recommends a reboot if you still can't login with your PlayStation 4. Every little helps, huh?
This follows a major outage caused by increased holiday traffic and a cyber attack, which finally seems to be coming to a conclusion. Are you still unable to access the PSN, or is everything now working hunky dory your end? Give us a status report in the comments section below.
Update (19:30PM GMT): Sony's said that high volume is causing "intermittent connectivity" on the PSN. There's more information through here.
[source twitter.com]
Comments 105
@KratosMD Unfortunately not. I have to say, it's been absolutely fine for me today, but clearly that's not the case for everyone.
it was just a minuite ago i was in a party with a friend i couldn't get into a gta
online session so i rebooted my console and now i cant connect
I'm still offline in florida
what about the ps4 choose one of 4 games deal i still cant do that.
any information about it anyone can post* thanks
Sammy is the attack over can I play my 400$ system
I haven't been able to play online for 4 straight days, based in the uk. When I get home will it be online, sammy? Thanks for all your hard work over this period by the way, it really is appreciated
I t gives me a error nw-31194-8 the connection to the server has been lost
@get2sammyb what do you mean by a reboot? It's still not online for me
A reboot? AKA turn it off and turn it on again? Are you freaking serious SONY? Thats like the first fecking thing everyone tries when something isn't working. Il be waking up tomorrow to day 5 of no Playstation tomorrow.
I'm still not online in NE England so I'll try rebooting my PS4...how do I reboot my PS4? I assume it's more than just switching it off and on again? Is it going into safe mode?. Thanks for the info Pushsquare...it must suck having to post about PSN outages at anytime but having to cover it and deal with it over Christmas is even worse. Nice of you to keep us all informed
@killaisme ???
I still can't log in, but one a mates can n he lives in Barnsley.(Rotherham me)
Had to do the MTU trick couldn't sign in other wise
Sony's statements show that they will never learn. They talk about "attacks on gaming" from which PSN suffered as well and they constantly tell us "some people" might still have issues, where lots of people are reporting them. If you dare tell about your problems online, you're instantly labeled an Xbot in disguise, but I really feel we should stop defending Sony constantly, because they don't make much of an effort with improving the network nor their communication to their customers.
Sony acts as if they are the victims of online crimes and that they can't help it that they're being attacked, but that's too easy. Sure, Live was down aswell the last couple of days, but not as much and for such long periods of time as PSN ánd the status updates MS gave were actually reliable. Sony CAN and HAS TO improve on these things because it's hurting them. Don't forget Sony Pictures just got hacked and we're having problems with PSN from August till now. Increase server capacity and hire some qualified personnel to counter attack and redirect attacks on the servers. Sure it won't be easy and it'll cost a few bucks, but I rather see them handing out less Plus freebies every month (how bout 1 per console?) and invest some money in things that actually matter.
And one other thing: why the F can't I play my digital games when there's an outage? I know I played them before during outages and sometimes even pulled the internet cable out of it... But now all of a sudden I can't play them... I bought them, what verification do you need?
Guys i have a fix. In the internet connection setup go to custom and put the MTU value as 1473. This works but i dont know why...
This is bullcrap. Before i did the mtu fix, i could connect to the internet just fine, use the web browser and netflix, everything EXCEPT sign in on to PSN. All my friends can sign in and i couldnt. Not enough? I signed in to my sisters account which is on the same PS4, and she got on perfectly.
So of this keeps up will I get another free trial of ps plus? When the f*ck can I play call of duty advanced warfare?
I'm a vet, I should be excused from this crap
What do you mean a reboot? I turn it off and on and it still doesnt work. I cant believe this!
Really??? So after I reboot a hundred times and "I still CANT CONNECT after only going on 5 FREAKING DAYS... Then what? Or is it the same "our engineers are looking into it?
What the funk, I rebooted my ps4 now I can't even get my username on the console. (Nw-31194-8) I should get an Xbox instead, atleast they can fix a flippin' network issue
I am in canada and have no psn connectivity. Never seen it this bad and i have owned the ps4 since launch.
I went to safe mode...chose restart system, waited for it to go through the process. I assume this was what was meant by rebooting? Anyway it didn't work and I'm still getting the NW-31194-8 error message.
I guess next I'll try that other fix to do with MTU or whatever it is on the network settings.
@Corey32989 Yep same here...reboot, still got same error message.
I did the MTU fix, a complete reboot and a systems settings restoration. Still same stuff. I want to play Destiny but can't. Just logged into xbox live and they are still spotty too. You can get pissed off at Sony and Microsoft. But the fact is these damn hackers are the ones that are costing us money, ruining kids Holidays and just being destructive. We need to do something about these a**holes!! Yes Sony and MS could've taken better security measures (That we know of) but this isn't really their fault. I have both systems can't play either one. that pisses me off. These idiots should be treated like terrorists.
@Munkyknuts lemme know if anything works, I'm about to throw this piece of poop out the window
@Corey32989 Changing the MTU setting to 1473 in the network settings just got me back online...like others have been saying. I didn't want to start messing with settings but it worked.
@dedeaux1 The MTU thing just worked for me..it was my last resort.
@Munkyknuts any chance we know if that's a permanent fix? Or will we have to keep changing the settings? I know you just did it but not sure if you read anything on it
@Corey32989 I've no idea if it's a permanent thing or not...messing with settings is beyond my usual expertise. I just know Sonys suggestion of a reboot did nothing and this worked. Maybe someone smarter than me can tell us why the MTU thing works and what it is and stuff.
The MTU Trick works and ive been offline since Christmas day! But restriceted access
@Munkyknuts word, thanks homie
@Munkyknuts do you get full access now or are there still some problems?
@MrDoctorDr Yeah it does work. I'd like to know why it works tho.
@Colesfd everything I've tried so far is working OK but I think people are getting varying results from it. Store is working...online component of games I tried worked...friends list is showing now. The 'what's new' section isn't loading but everything else seems ok.
@Munkyknuts does cod advanced warfare work? Destiny wasn't working either
@Munkyknuts ok I'll give it another shot
@Corey32989 I don't have CoD so I don't know about that don't have Destiny anymore either. I tried Shadow of Mordor, Dragon Age: Inquisition and Farcry 4 and the online elements of them worked ok. Games I had bought digitally that were locked while I was off PSN are working ok as well.
my online still doesnt work im transfering my ps3 account to ps4 but it wouldnt let me sign in so i thought i would create a new one and start fresh but even that still doesnt work still get the same error NW-31194-8 ive tried rebooting this and also the MTU trick but i dont get the option of changing this to 1473 i just get the 5000
The mtu thing makes me wonder if sony is only letting some regions online to avoid an overflow of users.
Everything works when you change the MTU! Its a christmas miracle!
The MTU trick works for me a little on my ps4. I can sign in to everything but when I try to down load my new games it starts out down loading the whole 41GB but then changes and says its only 4GB so I start the game but am quickly told to down load the rest but the ps store says its complete. Funny thing is my ps3 is working fine. My cousin is bragging as he is in the next room playing on his xbox one.
@proctor2121 Thanks Sony for selling me a 450 dollar paper weight and 300 dollars worth of mini flying disks.
Thanks Sony for selling me a 450 dollar paper weight and 300 dollars worth of mini flying disks.
Ever since yesterday evening I've been able to use PSN fine. No problems at all. A bit surprised people are still having trouble. Especially since I wasn't a lucky one before yesterday evening, not even in the mornings.
I keep getting the code (NW-31194-8). I'm from San Francisco. I have great wifi connection, everything is up to date. Any help? Or anyone getting the same code?
I did the MTU thing to 1473 from what was in there of 1500. you have to set up internet connection select custom on everything but MTU and change it to 1473. Destiny is working for me.
Do a reboot and pick rebuild database you will b able to sign in
@Munkyknuts i tried to look for that MTU thing but couldn't find it ps4 it's pissing me off because my bro has another account on the same ps4 and he's connected online and i'm not, i donno how but yea
Go to Settings > Network > Set up internet connection >Use a LAN Cable > Custom > Manual > Enter all the details > MTU Settings (choose Manual) > Change MTU value to 1473 and click next, You're all done, just sign in manually
so go to Settings, Set up internet connection, wifi or lan what ever your using, Custom, ip address Automatic, DHCP Do not specify is fine, DNS Setting Automatic, MTU choose Manual, click on MTU and it gives you the option to edit it. Change it to 1473 and then your done. Proxy server Do not use, Test Internet connection if your signed it you will be fine if your not you will be able to and you should be good.
I just register my self on my new ps4 an it doestn wor k at all yo can do it until were yo chose who can see your content, some help?
Mine has been working fine since last night, quite surprised that there is still a large issue.
But I don't think people should take it out on Sony, this wouldn't be happening if inconsiderate people weren't their time to go on some crusade to 'help' make us aware of these security 'issues'. It's not even proper hacking, it's just overloading the servers. They should be arrested and thrown in jail for vandalism.
@recon245k having read this advice numerous times my patience ran out this morning and I gave it a go. Changed the mtu setting and logged in for the first time in 5 days. Thank you!
Mines still the same no online
I need big help on ps4 ive been trying from Christmas Day and still don't work. My wifi is fine and but when i test it psn failed. And I try to sign in and goes the connection to the server has been terminated. What do I do.
My PS4 is still online just fine after I changed the MTU setting before I went to bed. Games had downloaded ok when I checked on them. It would be nice to know why changing that network setting fixes the problem.
I need big help on ps4 ive been trying from Christmas Day and still don't work. My wifi is fine and but when i test it psn failed. And I try to sign in and goes the connection to the server has been terminated. What do I do.
Guys Ive just been able to sign in PSN, Change the MTU settings to 1473, in the network settings change it to custom, replace 1500 with 1473. should work as a temporary fix, remember to change it back to 1500 as soon as these problems are addressed.
*******READ*****************^^^^^^^^^^^^^^^^^^^^^^^^^^^
@Boerewors Where did anyone defend those guys? Boehoe some nerds had to stay with their family and Friends instead of their moisty basement..
Changed my connection to the 1473 thing but then it wanted me to create a new account with new online ID etc..
I want to carry on with my own old one & not have to start all over again!!!!
Im from New zealand i have been trying to sign in to the Psn network since yesterday but i haven't been able (NW-31194-8) keep showing up on my screen i tried to reset mode more than couple of time and it still not working can anyone please help me please i tried changing MTU to 1473 but it started up showing another code (NW-31456-9) HELP HELP HELP!!!!
@Mustafa1994mz i"m in nz i can connect to psn the only thing i cant connect to is game servers on any games not even free games
@SKC_Diamond I just connected to the psn network i gave up and i clicked on forgotten my password but i really didn't so it said they emailed me to change the password didn't get an email so i tried putting my password again and it worked im on the crew now and my game servers are working hope yours work as well
Changed the MTU number on my PS4 to 1473 through the network settings and I'm back online.. seriously recommend this if your in the UK and still aren't online..
See you guys on the network (KillerShot is my username)
@Sanquine
What's wrong with a moisty basement? Niets toch? Family and friends are overrated, better spend your time alone with your console of choice.
I just register my self on my new ps4 an it doestn wor k at all yo can do it until were yo chose who can see your content, some help?
I just register my self on my new ps4 an it doestn wor k at all yo can do it until were yo chose who can see your content, some help?
Aaaa fudge I'm sick of this I should have bougth xboxone for x-mas aaaa they all ready figure it out
SONY DONSOMTHIG PLEASE
Do*
PSN was working almost perfectly last night. Driveclub server was a little slow to login, but Store, Friends etc all worked fine. I haven't had to do that MTU fix or any other malarkey, just turned the Ps4 on. Think there was an issue with the EA servers last night tho as Fifa15 required a manual server login & BF3 on Ps3 had some serious BF4 style rubber banding latency issues. Checking the Playstation App this morning, I'm also now able to log into that, so everything is peachy
I'm in manchester UK and I've been struggling to get into PSN since xmas day, had alsorts of codes coming up when trying to login, just changed the settings as described by others in their posts and all working except the Playstation store and showing what's new.
Back online but wary of the setting of 1473 will need changing again in future?? But at least I'm back on FIFA15!! 👍😃
Mine still isn't working........
PS App is working as well as it was before Christmas (which isn't saying much) but the all three PlayStation consoles are still offline for me in Liverpool. All were working fine til just before 3am when it signed me out as I was watching Captain America 2 on Now TV. Gone way beyond an annoyance now. Glad I'm not paying for PSN... oh.
@JamieF1 Their incompetence has made most of us unable to get online days after Microsoft fixed the problem and even after Sony have said the problem is fixed. They even stayed quiet on the issue for far too long. It's not like it's even the first time Sony have screwed up fixing PSN. Now we pay for it it's got worse. Sony are getting a kicking as they deserve it.
Up and running okay for me in the uk (for now?) the mtu trick didn't work for me,its seems the best fix is having the patience of a saint..not ideal.If anyone can't play singleplayer -you need to "activate as primay console" in the system settings -unfortunately you have to be online first to do that i think.
Just fixed it with the 1473 thing
Hi all... I just wanted to thank @MrDoctorDr for the 1473... It worked straight away! My husband is very grateful 😊 I shall be sharing 😄👏👏👏
I have been trying since Christmas nothing has changed I get to the psn login part try signing in since I made an account online it loads and says connection to the server has been lost or stays on please wait forever
@MrDoctorDr damn i dont even know what mtu is haha but worked like a charm first try have to say thanks recommned trying this to all who still have this issue only damn advice thats worked i mean come on sony a reboot really what are we 5
@Cartoon_Kid read comment 17 i belive by doctor someone lol somthing about changing your mtu number works perfect just did it myself best of luck
Just curious do any of you live in Michigan
The mtu thing isn't working
@Zebbidee with you being in Manchester, @rastamadeus being in Liverpool, and myself being in Bolton - it just goes to show the randomness of the situation as the only time I've had a downtime issue was Boxing Day, whereas you guys are having issues even with the geographical relevance
Also, apparently... 1450 could work too. It's worth a try for those that the other code hasn't worked for 😊
@MadchesterManc the randomness is strange, I'm originally from bolton so when I asked friends who still live there if they can get online they have no problems! I live in northenden and a friend who lives in sale, so only a few miles away from me, got online no problem, it's a strange situation sony have themselves in! Whether it's location of servers or the particular broadband carrier people are using that's the problem I don't know, but hope people can get online soon as we are paying customers! You wouldn't pay for a meal and wait 5 days for it without compensation from the resteraunt ?!!
I still can not connect rebooted ps4 and everything keep getting "the connection to the server has been lost"
@proctor2121 Try changing your MTU to 1473
@hulkfloyd91 try changing your MTU to 1473
@Need-help90 1473
I got on with 1473....and I need to renew my PS+ membership but I am apprehensive about putting my new credit card info online with them and even if I buy the card at Walmart...I don't wanna pay 50 bucks only to waste it by not being able to get back online.
Sony sucks balls
@Munkyknuts From my very basic understanding of this, what you are doing is reducing the amount of information being passed from the PS4 to the server.
You are making your PS4 a little less efficient. Which then makes it work efficiently. Which is why you'll have to reset back to 1500.
I think.
I've tried resetting it back to 1500 a couple of times but it's still not working. Still getting the NW-31194-8 error code. Hopefully it'll be back to normal soon.
I have the CE-35287-5 error code then I get the same stupid NW-31194-8 error code,I cant redeem TLOU remastered and some voucher for GTA V, I'm glad I got a physical copy though.
My ps4 still not log in, I cant log in to my account, i dont know how to do a reset ;/
I still can't sign in either keep getting the (nw-31194-8)
@gregmcevil oh? I didn't change mine back from 1473. It's still all functioning ok as far as I can tell tho downloads from the store are taking longer than usual. Is it meant to be reset to 1500?
@MrDoctorDr you sir should go rebuild this company. Great job you saved many of us!
@Corey32989 hi cod works if u do the mtu fix. just done it for my fella and hes now on cod
@Munkyknuts I think eventually yes, you should change it back, but I'd wait a few days until it's all back to normal. I'd imagine the original setting is the optimum one for the PS4, I did notice some lag on Destiny last night for the first time since I've had it so I think performance might be effected by reducing the MTU number.
@gregmcevil I do have definite lag on the PS4 so what you say makes sense. I'll try and remember to switch the setting back when all of this dies down. At least it's worked as a fix in the mean time for some folk. If Id still been into playing Destiny the network down time would have sucked more, so i'm pleased I moved on...I feel for those into it and other online only games that have suffered during all this.
well for the first time ever I am one of the unlucky few, it started working for me friends and I was able to join the party but then I tried to download destiny from my phone and it would not start the download I went to the store and try to go into my cart on the system and then the store was just stuck trying to load ....man I hope they fix this soon I am one of Sony's most patient and loyal customers but this is definitely irritating finally got the dang expansion to destiny and I'm stuck waiting I hear they finally put swords in the damn game I'm eager to check that out not to mention get past level 27!
A'm in Arizona an it hasnt come back tottally well I'M FUDGED OF THIS please nerds from PSN por soI just register my self on my new ps4 an it doestn work at all caI just register my self on my new ps4 an it doestn wor k at all yo can do it until were yo chose who can see your content, some help? some buddy smart fix this it looks like the nerd of PSN are not smart enough aaaaa please god I just got my new ps4 for x-mas an I can't flippin' log in at all it arrives until your profile preferences and dose thing then it loads an the error ******** etc PLEASE SIME BUDDY DO SOMETHING GOD JESUS BUDA ALL THE GODS fudgeeee DO SOMTHING SONY OR PSN DO SOMTHING OR IM CHANCHING TO XBOXONE SERIUSLLY ...
Some*
@Munkyknuts reset mine back to 1500 last night and it works again, hopefully this is the end of this now.
I've been trying to use my ps plus subscription to play online since December attacks, I live in Mexico and everything is working fine EXCEPT Psn, I can see friends, live from ps, really fast response from browser but no ps store or news are working, I have tried EVERYTHING, mtu, restoring, google dns, DMZ ip, Bridged router, dynamic ip, and still EVERYTHING works but PSN, I don't know what to do... Please somene help, SONY won't listen to my problem and I can assure you it's not my ISP fault because only ps4 is having this problem.
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