Don’t panic if you’ve had your PlayStation Network password reset – this was just a precautionary measure initiated by Sony’s European branch in order to keep you safe. As one company representative pointed out on the platform holder’s official forums, “We monitor PSN account[s] for any irregular activity. If such activity is detected we will sometimes reset passwords.” The spokesperson added that the number of incidents was small, and that there was no specific cause for alarm.
The big issue, then, is that SCEE is not informing individuals that their passwords have been reset in the first place, meaning that many are booting up their systems to discover that they are unable to sign in to their PSN accounts. If you run into this problem, you can request a new login through here. Next time, let’s hope that Sony actually contacts affected customers, huh?
[source community.eu.playstation.com, via eurogamer.net]
Comments 11
I have this problem now... Jeez thanks Sony
I didn't even realise it was a big issue that many were experiencing. I just clicked on the forgotten password link and reset through my email. It was very simple. I wonder what irregular activity I was showing. Ha ha
@chazaroonie @Sanquine It seems like it's affected a lot of people.
@get2sammyb What was the reason? To protect us? Does this mean the network is hacked again>?
I got locked out last night.... I just requested a password reset and all was fine. I guess your average user wouldn't think to do this though, so people definitely need to be informed when this occurs, Sony.
@TheMonkeyBongo I did the same without thinking about reporting it. It is curious why Sony wouldn't forewarn people it was happening. I wonder if it is connected to PS4 or pre orders or what. As for irregular activity, I'm stumped with that one.
@chazaroonie Well I was buying all the Sound Shapes packs..... hmmm maybe it was that
Thanks. I hit this today and didn't understand. Surely they could send an email!
I discover my Password had been reset after reading this article
Affected, my DOB doesn't successfully reset my password. So i sent them an email.
Update yep its legit. I'll get a reply within 24 hours.
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