This has also happened to me, similar scenario, tracked driver to our door, when asked he said he only had a parcel for my neighbour, my parcel was on another van and would be with me soon. It never arrived. I’ve been fighting since with customer service, I’ve only had £50 credited back as a promo credit. I’m tempted to carry on and ask for more. I too don’t want a refund, just a guarantee on one from the next batch they receive. Really disappointed.
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Re: Soapbox: Having My PS5 Launch Day Nerfed By Amazon
This has also happened to me, similar scenario, tracked driver to our door, when asked he said he only had a parcel for my neighbour, my parcel was on another van and would be with me soon. It never arrived. I’ve been fighting since with customer service, I’ve only had £50 credited back as a promo credit. I’m tempted to carry on and ask for more. I too don’t want a refund, just a guarantee on one from the next batch they receive. Really disappointed.