Its statement, in full, is presented below:
What a bonkers turn of events!
Original Story: In an unprecedented and frankly mind-blowing move, Sony has removed Cyberpunk 2077 for sale from the PlayStation Store until further notice. The company said that it “strives to ensure a high level of customer satisfaction” and that it will offer refunds to anyone who purchased the open world RPG from the PS Store if requested.
This follows a dismal week for developer CD Projekt RED, who apologised for not paying “enough attention” to the way the title performed on standard PS4 consoles. The company also prevented media – like Push Square – from seeing the title on console until hours before launch. The rest, of course, is history, as the release has been mired by bugs and performance issues.
The Polish studio has since said that it aims to make the game “playable [and] stable, without glitches and crashes”, with a new patch due before Christmas and a further two scheduled for January and February respectively. The financial cost of all this, according to the company, is “irrelevant”, as it seeks to rebuild its reputation.
Sony has done the right thing in the end here, of course. There were reports last weekend that it was honouring some refund requests, but after a statement from CD Projekt RED suggested that fans would be able to get their money back from PS Store purchases, the platform holder started blocking them. It’s now launched a page dedicated specifically to refunds for this particular title.
Of course, the Japanese giant will need a much better digital returns policy moving forwards, but this is a good start. If you want to get your money back, then you can follow the steps through here, although please keep in mind that you won’t be able to play the game if you do request a refund. For those of you who want to purchase Cyberpunk 2077, then you’re either going to have to pick up a physical copy – or wait for it to be republished on the PS Store.
Just to be clear, if you already own Cyberpunk 2077 and don’t want to request a refund, then you’ll be able to continue playing on either your PS5, PS4 Pro, or PS4 unobstructed. You’ll also receive all future patches as promised by CD Projekt RED, and the title will remain in your library.