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Topic: Ps4 keeps over heating - need recover save data

Posts 1 to 20 of 29

BO-DACIOUS

Hey guys. I'm very upset. My playstation keeps overheating after being on for 10 minutes. I didn't know you could save your save data on your external HDD until now. I'm taking it in to get looked at tomorrow but if they cant fix it, is there a way to recover the save data? I read that its possible ps+ uploaded my save data but when I went to do what they said, the option wasnt there, like always. Guys, if you can help me you'll be my hero. Is there anything I can do to fix this?
Can someone give me a link and instructions to see if ps+ uploaded my save data? Any other ideas are much appreciated.

PLEASE HELP!

Thanks,

Bo

Edited on by Tasuki

BO-DACIOUS

BO-DACIOUS

Also, do you guys think the chances are good they'll be able to fix it? Is it fixable? Couldnt it just be a broken fan or something? Please tell me it's not a huge deal....

Bo

BO-DACIOUS

BO-DACIOUS

@Tasuki seriously? Thank you. Now maybe I'll be able to sleep tonight. I know I care too much but damn I'm pissed. If this repair shop cant fix it I'll try Sony.

Thank you,

Bo

BO-DACIOUS

BO-DACIOUS

@Tasuki Yes, I got my playstation the week it came out so the warranty is long past. Do you think a repair shop is more likely to break it? I just dont want to wait 2 or 3 weeks to get the ps4 back. I think I'll take it in to get taken apart, diagnosed and dusted at least. It's full of dust. Do you think that's a good idea?

Thank you!

Bo

BO-DACIOUS

BAMozzy

@BO-DACIOUS It really depends on the issue and competence of the repairer. The overheating may need more than just a 'clean' to help the fans keep the console cool - it maybe that the thermal paste between the APU and heat sink has dried and need cleaning and replacing. That could also affect the 'pins' connecting the APU to the motherboard too as they get 'hot' and melt the solder enough to become loose - not have a good connection - which may well be very difficult to see and repair well.

I don't want to worry you but this can be the case. I know some repairers will 'clean' the fans so they become much more efficient, try it out in a 'cool' room not really pushing the console by actually gaming on it and find it stays on fine for an hour or so. Thinking they have fixed the problem, give it back to you with 'little' no guarantee of their work. Because the fans are more efficient, the room being cool and not pushing the console hard with a game, the console may well be ok for an hour or so. Often they may say they will look at it for you and basically indicate that the console is potentially in need of replacing but they will look at it for you with no guarantee of their work, make it feel like its a 'last chance' and they will do the 'best' they can but if it breaks down again, it will be I told you it needed replacing and we did the best we can and you did get 'some' more use out of it.

It would really need more than just a good clean. If its overheating, it really will need stripping down and replacing the thermal paste and the thermal pads too

This is a video of a good clean and thermal paste replacement - in this, the fan had seized too but there are a lot of video's on youtube about replacing the thermal paste - often as method to reduce the noise. The PS4 uses mediocre quality Thermal paste and pads which would be a good idea to replace. This should potentially sort out your PS4 depending on whether any of the pins have become loose from the 'heat'. If you aren't comfortable doing the work yourself - which you could do now its out of warranty, ensure that the person you are getting to repair your console not only 'cleans' everything BUT also replaces all the thermal paste and pads because I guarantee that will need replacing as that will certainly be dried and ineffective now....

REMEMBER THAT OPENING UP YOUR CONSOLE IS VOIDING ANY WARRANTY AND AT THE RESPONSIBILITY OF THE OWNER

Edited on by BAMozzy

A pessimist is just an optimist with experience!

Why can't life be like gaming? Why can't I restart from an earlier checkpoint??

Feel free to add me but please send a message so I know where you know me from...

PSN: TaimeDowne

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@BAMozzy oh wow. Okay so that means I shouldn't take it to my local repair man then? I guess I should send it away to Sony?

Thanks,

Bo

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BO-DACIOUS

I went to contact Sony and the site told me that if I see a blue light then a red light then no light I should turn the ps4 off for 2 minutes then unplug it and plug it in in a different socket. Is this applicable to my situation or is this for something else?

Thanks,

Bo

BO-DACIOUS

Thrillho

It’s completely up to you. My PS3 got the YLOD back in the day and I found someone local who fixed it no problem in a day. Your warranty is probably also up by now (although people have had success saying that it should’ve expected to last longer than the warranty under consumer rights etc etc).

I thought cloud saving was automatic with PS+ though? It was the reason I started paying for it after the brief death of my PS3!

EDIT: in response to the post above obviously.

Edited on by Thrillho

Thrillho

BO-DACIOUS

@Thrillho I dont know if cloud is saving my game saves. How would I figure that out? I tried going to ps+ online but I couldnt find where my game saves are. Is there anything I can do on my computer to find out?
I think I'll bring it to my local repair man and tell him about the thermal paste and pins and ask if it overheats again if i can get my money back. It probably wont work but I'm going to try. I really dont want to send it away for 2 or 3 weeks.

Thanks,

Bo

BO-DACIOUS

BAMozzy

@BO-DACIOUS All I am saying is make sure you take it to a reputable store, person etc and ensure that they will also replace the old thermal paste with a quality option as well as the pads too - not just 'clean' it out. Make sure that they are willing to offer some level of warranty for their work. If they are evasive or basically saying they will try their best and/or make some excuse that the console is 'dead', a last chance and potentially could break down again - anything that may indicate they are unwilling to offer any guarantee of their work, look elsewhere or consider doing the work yourself. I would expect Sony to be more honest and offer a warranty too but I wouldn't expect them to replace the Thermal paste with the highest quality - just use the same thermal paste they used before. A decent repairer would use better quality paste - especially if you ask them to do it as part of the repair.

The reason I mentioned it was the fact that 'some' repair men will not want to strip everything out (as you can see from the video, its a necessary thing to do, clean everything - inc the removal of old Thermal paste and pads, apply new paste and pads and rebuild the console back up too. I would also ensure that you don't have the console automatically log in without needing to put in your password as well.

I wouldn't recommend switching it on but you could try it. I think that is for consoles that 'don't' switch on at all - not switch itself off for overheating. If it shuts itself off enough times, it will basically end up locked in its 'safety shutdown' - essentially the same thing as RROD and YLOD and repeatedly switching it on after its shutdown just causes more heat and more likely to cause the pins to melt the solder. If the pins get too hot, that will soften and potentially melt the solder that holds them to the board - it only needs to melt the solder that's touching the pin fractions of a mm to lose contact and cause the console to shut down for safety. Repeatedly turning it on will just increase the heat inside and cause solder to melt. I know that the heat needed to melt solder is quite high but we are talking about a very localised area and enough heat to soften and melt just fractions of a mm of the solder in contact with the pin - not melt the whole 'blob'. If you must try it, just don't keep the console on for long. If its shutting down after just 10mins and no doubt been switched on several times, it will certainly require replacing the Thermal paste/pads - not 'just' a clean.

I too ended up with YLOD on my launch PS3 60GB (I still have it too) - Partly because my Local repair man was making numerous excuses as to why it could and will break down again, also their reluctance to repair AND provide any warranty for their work. The fix was basically the same as the video above and you literally have to strip everything down to get to the metal cage in the middle of the PS3 to get to the circuit board with the APU and old, dry Thermal Paste. I wasn't prepared to pay them the £120+ (+ for any materials and unforeseen issues that may crop up) they wanted for the laborious and time consuming task just to clean everything and replace all the Thermal Paste - and that was around 2010. You can get decent quality Thermal Paste for under £10 today and Thermal pads aren't expensive either but the hourly rate of a professional is very expensive. Like I said, it's not a simple case of just opening up the case, removing just the Heat sink to expose the APU, clean that off, apply new paste and rebuild, you literally have to remove everything to get to the circuit board which takes time.

In the end, as they couldn't and wouldn't provide any guarantee at all that their work would hold up long term and as the price of a Slim 320GB with Black Ops (hence I know it was around 2010) wasn't outside of my budget, had a lot more storage and came with a game as well as the warranty you get for buying a new console, I opted to buy that instead. I wasn't prepared for that repairer to take a LOT of money, probably fail again and then still have to buy a replacement or 'attempt' to do the work myself. It was as much (if not more) as buying a second hand PS4 too at the time and they at least came with a limited warranty but still more than the repairer was prepared to offer. I always meant to attempt the repair at a later date but as I had a Slim, the urgency wasn't there and now its in a box in storage.

Anyway, the point is you want to ensure that they will strip it down, clean everything out and remove all the old thermal paste and pads and replace with new, better quality paste/pads and rebuild everything. Also ensure that you have some warranty of their work, that if the problem returns within a certain time (like 3 or preferably at least 6months) that they will repair it again - If it does, it probably means that one (or more) of the pins that are soldered to the PCB has come loose with the heat. If that's the case, then the work to repair is a lot more difficult and challenging...

I just didn't want you to have the same experience, incur at least 1 'repair' cost and probably still end up having to buy a replacement soon afterwards. I wanted you to be more informed of what work is needed and understand what actions you should take - what you need to ask your local repairer (asking them to clean and replace thermal pads/paste with decent/high quality - its not expensive either) and ensuring they are prepared to offer some warranty with their work. If they can and are willing to do this, then hopefully you will get a working PS4 that's potentially quieter and more efficient than it was when you bought it.

If you have the tools, you could literally replace all the Thermal Paste and Pads for very little cost. There are plenty of instructional video's on youtube to teach you how to do this - Some maybe found by searching for fixing a loud PS4 or just PS4 Thermal Paste. As I stated above though, opening up your console or if someone else does (not Sony), you do so at your own risk. If it doesn't 'fix' the issue and the repair person offers no guarantee, Sony may well be reluctant to fix it as the seal is broken and you may well have no option but to repair it yourself, find another repairer or replace it. I am only providing you with as much information and advice I can, what you do with that is up to you and your responsibility. I am not saying you 'should' repair it yourself and not saying your local repair person is incapable either. I just want you to know what is 'likely' to be needed and to try and ensure you get the full job done and protected if it doesn't cure the issue long term.

I hope you find this useful and you get your console sorted...

Edited on by BAMozzy

A pessimist is just an optimist with experience!

Why can't life be like gaming? Why can't I restart from an earlier checkpoint??

Feel free to add me but please send a message so I know where you know me from...

PSN: TaimeDowne

BO-DACIOUS

@BAMozzy okay, thank you. That was very informative.

When you said "I would also ensure that you don't have the console automatically log in without needing to put in your password as well." So you mean I should put a password on it? Is that so they dont change things in my ps4? I dont really have any important things in it.

I will make sure my local repair guy gives a warranty. I'm very worried that if they cant fix it I wont be able to get Sony to fix it. *do you think Sony will fix it if I pay them? I don't see why they wouldn't.

I'm not worried about spending $200 to get this fixed. I'm worried about losing my game saves. CAN SOMEONE TELL ME HOW TO GET MY GAME SAVES OFF OF THE PS+ CLOUD? If I can do that I'd rather just buy a new ps4.

Thanks,

Bo

BO-DACIOUS

BAMozzy

@BO-DACIOUS The point of the Password was to protect you, your data, your account, your friends and any 'private' information that they could access - not saying they will but it removes any chance or temptations to do so. I don't know what data you have saved or what data/information they could access but I still wouldn't even give them an opportunity. Its better to be protected and not need it than to be unprotected and need it...

I am sure that Sony could fix it - even if it means just swapping the motherboard as it maybe easier to do that than try and find which (if any) pins are loosened. As I said above though, I doubt they will use the highest quality thermal paste for example - the same as they use anyway - but they would still fix it and would offer some warranty - at least if you (or anyone else) haven't tampered with the seal that voids warranty if removed. They don't like people accessing the internals and don't know how keen they would be to fix it or would imply you need to buy a new console replacement.

As for your Cloud saves, I really don't know if you can check to see if they are backed up to the cloud or not. It may be worthwhile sticking in a USB and try backing them up to that or try again to back them up to the cloud. As far as I know, you cannot check anywhere and I would have exactly the same tools as you to find out - google! I don't know if the console backs up and/or saves to the cloud automatically - like the Xbox does. Its not something I have ever looked into. My PS4 was working when I transferred my data from the PS4 to Pro. I think my saves were backed up to the cloud automatically as I installed and played 1 game whilst waiting for my new HDD to arrive. I backed up that save to a USB and when I transferred all my old data, the save from the 'old' HDD was already there despite not playing it on the old console. I don't know if when I backed up to USB it also backed up to the cloud, whether my console was set to back everything up to the cloud automatically or something else entirely occurred.

The reason I haven't provided an Answer to this is purely because I don't know for definite the answer. As far as I am aware, there is no way to check from a PC. You 'could' try logging in to another PS4 and seeing if the last game you played has the latest save point and that way you would know that the saves are up to date and backed up to the cloud but other than that, I don't know.

If you are prepared to buy a replacement, you could try cleaning the fans of your current PS4, hoovering out any dust etc. When you get your new console, connect up both consoles to your internet hub (wired) and using an external fan as well as the 'cleaner' old fans and transfer things across as quickly as possible. Sony have instructions on transferring data via your Hub and if you are doing everything possible to keep your console cooler - don't put the black cover on either as that will keep the heat in when you need to let as much heat escape and get as much cold air in as possible.

That is the best advice I can give on this subject - Unless you can check by signing in on a different console to check what, if any, saves are in the cloud, then the only course of action I know of is to either get your console repaired and hope that the data isn't affected or to buy a new console, do what you can to ensure your old console stays cool and transfer your saves across as quickly as possible.

I am sorry I can't be more help - maybe others will have more knowledge on this. The best people to ask is Sony themselves if there is a way to check what saves (if any) are backed up to the cloud via a PC. If there isn't, I hope I have provided you with enough information and options as to how to proceed.

A pessimist is just an optimist with experience!

Why can't life be like gaming? Why can't I restart from an earlier checkpoint??

Feel free to add me but please send a message so I know where you know me from...

PSN: TaimeDowne

BO-DACIOUS

@BAMozzy you've been a big help. You said 'hope my save data isnt affected". Is there a good chance it will be deleted or corrupted? I mean, it's a separate part of the machine. I hope not.

Thanks a ton,

Bo

BO-DACIOUS

BO-DACIOUS

Okay, unless my playstation is different than any other, I think my problem is solved. I called Sony and they told me that ps+ saves my game saves to the cloud. All I have to do is buy another playstation (if I can find one that's not pro or slim). It sucks to have to pay $200 or $300, but what's important is that I get my game saves. Thank you @BAMozzy for all of your wisdom. You have made me a wiser person. I really appreciate it.

Thanks,

Bo

BO-DACIOUS

BO-DACIOUS

I called a store and they said they "think it's not a slim" she said it doesn't say "slim". Would it say slim on it if it was a slim? Or would they leave that out. I cant see why they leave that out. Does anybody know?

Thanks,

Bo

BO-DACIOUS

BAMozzy

@BO-DACIOUS I don't know if the Data would be lost or corrupted - shouldn't be but I was meaning more that if you can't boot up and access the Console for whatever reason, then you would not be able to get at the data to transfer it to a replacement. I wasn't meaning that it would be lost or corrupted. You can't take the HDD out and put it into a different PS4 either to get at the data so effectively, it could be 'lost'

However, that's immaterial now as Sony have confirmed that the game saves are saved to the cloud so you don't need to access them on your old console.

As for the fact that the console doesn't say Slim, that would still be either the Slim or the Pro. Sony stopped making the OG (angular and shiny) PS4 back in 2016 and replaced that with the Slim. Unless you are buying from a 2nd hand retailer, then you will be purchasing the Slim PS4 (if you aren't buying the Pro). If you use the Optical port for audio or headset, then you will need to buy the Pro as the Slim doesn't have one. Its supposedly quieter although I have no experience of the Slim myself as I bought the Pro instead. I would recommend buying the Pro if you can afford to do so and definitely buying a replacement. Even if you just have a HD TV, it will be beneficial to you - make games look and run better. It virtually guarantees all your newer (Pro enhanced) games will be at 1080p (or better if you opt to super sample down) as well as stick to the target Frame rates so much better too. I think its worth the extra myself but its up to you to decide if more consistent and higher avg frame rates as well as higher resolution and sometimes higher quality visual settings are worth the extra.

Anyway, glad you found the information helpful at least...

A pessimist is just an optimist with experience!

Why can't life be like gaming? Why can't I restart from an earlier checkpoint??

Feel free to add me but please send a message so I know where you know me from...

PSN: TaimeDowne

BO-DACIOUS

@BAMozzy okay, yeah, it was a slim. I ended up buying a refurbished non slim one with a 90 day warranty. I didnt want to spend $550 Canadian for a system I'll never play again after the ps5 comes out. Do you think it's a mistake to buy refurbished? I should have thought of this first but is there a way to find out how old the refurbished one is by the serial number?

Thanks,

Bo

BO-DACIOUS

BO-DACIOUS

And if its refurbished, would they have replaced the thermal paste?

Bo

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