Sony doesn’t have a refund policy on the PlayStation Store, but it is possible to get your money back in extreme circumstances. Reddit is reporting that the platform holder is reimbursing some ANTHEM purchases, as the game continues to stumble despite the release of various patches since launch. Our own reviewer Robert Ramsey has mentioned in the past that the title’s issues can extend to hard crashes which require the power cord to be pulled out of the PS4 itself, which obviously isn’t good.
Unfortunately, it seems if you want your cash back, you’re going to have to rely on getting a generous customer service representative. While it seems that plenty of customers have been successful, there are an equal number of disgruntled players who’ve had their request declined. This is just another reminder that the Japanese giant should get with the times and implement a proper refund policy, but seeing as how it’s still dallying on cross-play and PSN name changes, we won’t hold our breath.
[source reddit.com]
Comments 36
I had a bunch of crashes Saturday, smooth today.
It can...straight up soft lock the entire OS? Woooow.
Thats actually rather rare.
Yeah, if it can lock your whole console, I really don't blame Sony for offering refunds on the game.
That’s not good at all, it’s one thing a game crashing and having to quit and restart it but it’s another when a game completely locks up a console. Has there ever been a game that completely bricked a console before?
And that can lead to system corruption Losing all my saves no just no.
@MaccaMUFC actually yes. Darksiders 2 Deathinitive edition did. Not on my PS4 Pro butnin my son's PS4. At the same spot 3 times. When I say 3 times I mean he completely erased that data and started over and it still completely shut the system down. Had to be put in safe mode and rebuild the database.
Psn should have the same refund policy like steam.
@wiiware i would guess, though i may be wrong because i dont know a whole lot about steam, but i would say there is alot more trash releases on steam than there is psn
@MaccaMUFC after reading your post again I was wrong. It did not brick the console. Sorry for the bad info.
Mine crashed the first time I booted it up! Crashed, then reset the console and done the hard drive restore thingy. Hasn't happened since though.
Wow. Who would have thought— Apex Legends is actually the EA game that has had the better release. A game that just literally dropped out of the sky the day of release vs. Anthem which has been touted and hyped for years and it doesn’t even work right.
I wont say much on this bar I hope Sony are screwing EA for every refund they issue
Refunds is one thing I wish Sony would get more with the modern times, I feel that is more important than cross play, psn name changes, backwards compatibility, etc.
Wow, first Just Cause 4 was a flop, then CODBO4 below par, then Red Dead online flop, now the over hyped Anthem is also a failure, why has the industries greed for cash ruined what was once such a great thing to behold? Why release games that clearly aren’t finished and clearly aren’t worth the money we pay. I waisted £79.99 on Just Cause 4 and updates or no updates it’s still crap. And because of the failure in graphics etc it put me off completely, and I’m now stuck with a digital copy from PlayStation store and neither Sony nor Square Enix Avalanche would refund me. Disgusting behaviour from the largest companies in gaming and sad for us fans who listen to their lies and unfortunately purchase their drivel. I’ve spent more on movies lately than games because I wait now to hear reviews and yep, they are always bad. May the gaming gods help us all 🙏🏻
@JohnnyShoulder well said I totally agree, cash is more important than keeping the customers happy, I waisted £79.99 on Just Cause 4 and none of them gave me anything more than a poor apology.
@Deanvon01 never purchase a game you aren't sure about digitally....
@Deanvon01 Much more important for Sony to concentrate on features their competitors are offering. If you're not sure about a game you should always get a physical copy as hardly anywhere refunds game purchases currently.
@JohnnyShoulder While I think that ALL digital stores should offer refunds Sony is not playing catch up as neither MS or Nintendo do. PC stores do because it saves them money on support staff due to games not running on certain PCs, an issue consoles do not have.
@cloud36426 No worries. I think it would be a bit drastic anyway for a game to brick a console, lucky I only use my Pro for the exclusives and I trust that those exclusives would never let that happen. On my XB1 X however I’ve played a few games like Fallout 76, Ace Combat 7 and another game I’ve forgotten that caused it to automatically shutdown the console due to overheating, when those games did that a few times I uninstalled them straight away. RDR2 always almost causes a shutdown, when looking up at the sky the fan quietens down but looking down at the landscape, wildlife etc the fan goes into overdrive. I’m just even more glad that I decided not to rent Anthem after reading this article.
glad i decided to pass this up after the unimpressive Beta, i can't afford for a game to kill my console
That’s actually impressive that the game completely locks the system. I wonder what sort of grave mistake they made to achieve that...
I mean... this and the whole Gladd being perm-banned from Anthem for loot farming.. well, Im glad they aint getting my coin
Anthem being a rushed pile of rubbish?
Move on, nothing to see here. No surprises anyways.
@gmxs Just watched his video concerning this on the pot an hour ago. And I don't even know him. Found it rather odd. In my opinion EA/Bioware should really roll out the red carpet to each and every customer they can get.
"If you don't like our game, don't buy it." - was the best advice (from DICE concerning Battlefield V) to give in general.
Sounds even worse than Andromeda, what happened to Bioware? What a sad mess, such a massive shame, they used to be one of the best.
@BumpkinRich Apparently, MS do offer refunds on digital XB1 titles if certain criteria are met. https://www.techadvisor.co.uk/how-to/game/get-refund-xbox-one-windows-10-game-3657866/
Where are we going, papa EA?
You can fix the problem by microwaving the disk for 5 minutes. It won't crash again
@Paranoimia I thought they rolled this back on the console. Certainly hard to find information about it. Articles in 2017 say it's possible then in 2018 articles say you can't. Seems like something they tried.
Sounds like you need a helpful customer service representative to view your request if you do get one.
@BumpkinRich Can't be 100% sure as I don't own one - it's just an article I came across the other day while looking for something else. It is a late 2018 article, though.
a friend of mine had the console shutdown issue with anthem, each time he would have to unplug it and rebuild the data on the hdd. he'd also submit the crash report each time - i don't know if that would help with refunds. he had the disc version, though the trade in value of the game tanked after the first weekend.
Sounds like BS, a made up story, to promote hate for the game.
@Nickolaidas
EA: Let’s just go for a little walk BioWare...
No live sub
Yes Offline campaign
Then i might buy games from E.A
Live sub crap i will not buy in
If you like live sub games play away
I just want E.A to cater to both offline and online customers.
Mass effect trilogy i play through once a year LOVE IT!
@MaccaMUFC E.A caused this lol
makes fallout 76 look good only joking
In Germany, we actually have a refund policy in the sony store:
https://www.playstation.com/de-ch/get-help/help-library/store---transactions/payments---refunds/playstation-store-cancellation-policy/
It basically says, that you have 14 days after buying a game, to order a refund. BUT you must have never used (downloaded or streamed the game) the game. Only faulty products will be refunded even then.
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