
SEGA's recent software lineup has been enjoying overall very strong reception from critics — but that has "yet to translate into a further increase in unit sales", the publisher has said.
This comes from a recent Q&A all about the company's Q3 financial results.
In response to a question about "scaling up" the games published by SEGA and Atlus, the company acknowledged that there's a disconnect between critical reception and sales, and that efforts need to be made in other areas.
"While the development costs per title for our mainstay titles are lower compared to so-called AAA titles in the industry, we recognize that our strength lies in the relatively high acclaim we receive for quality. On the other hand, we also recognize that such high evaluations have yet to translate into a further increase in unit sales. While continuing to hone our development capabilities—the source of our strength—we believe there is still significant room for improvement and earnings upside in our "power to sell," namely our marketing and sales mechanisms. As explained earlier, we are currently undergoing reforms in this area to realize a scale-up in sales."
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Essentially what SEGA is saying is that its games aren't really the problem, it just needs to ramp up its efforts in marketing and sales departments to push its titles further.
On PS5, SEGA has released many highly-regarded games, such as Shinobi: Art of Vengeance, Sonic Racing: CrossWorlds, Two Point Museum, Sonic X Shadow Generations, Like a Dragon: Infinite Wealth, and more.
On top of that are Atlus games like Persona 5 Royal, Persona 3 Reload, and Metaphor: ReFantazio.
All of these have been broadly well received by both the gaming press and fans, and while some will have sold better than others, it seems making a quality game alone isn't enough. In a nutshell, SEGA next needs to step up its efforts in marketing.
The publisher says it's "lagging in initiatives such as digital sales and data-driven marketing", and that it's looking to reorganise its publishing structure to better align its global marketing efforts.
We know the company has a lot in the pipeline, with various franchise revivals in production such as Crazy Taxi and Jet Set Radio.
With its reliable series like Sonic, Persona, and Like a Dragon no doubt bolstering its future lineup, it seems it has the games — now it just needs to make sure they're given the best chance at success with a stronger marketing approach.
[source segasammy.co.jp, via videogameschronicle.com]





Comments 85
I bought Sonic Racing Crossworlds for me and my lad based on its good reviews and we ran back to Mario Kart
It's easy to say why I don't buy their games. I only want Persona 6 lol. Nothing else they do really matters to me personally.
I bought Shinobi Art of Vengence and love it! Not sure why it didn’t sell that well and if Joe Mushashi had been a playable character in Fortnite, this might have brought more players to the franchise 👍🏻
I bought every game listed in the article except Museum.
unfortunately gone are the days of just because a game is good it will lead to good sales numbers
Definitely a marketing issue, however, most of them are simply niche titles that are never going to get widespread mass appeal. Every company should obviously seek to boost revenue but If SEGA starts chasing that heavily and alter games to do so, they might do more harm than good.
For me I tend not to buy games that go into gamepass day one, it's like they are using the PlayStation and Nintendo fans for the actual revenue which makes it easier for them to risk putting these games into gamepass. I won't be funding that, so for any Sega games that have gone into gamepass I will just buy them second hand or rent them.
Although, Metaphor Re Fantazio being one that I did buy day one, I find it strange how it hasn't sold more than it has. It even got multiple game of the year nominations and is easily one of the best jrpgs this generation. So to have only sold 2 million copies is pretty poor.
Im only interested in the Yakuza series tbh, and even there i fell off due to too the bloated release schedule. My gaming time is limited, so when you have a case of yearly releases with reused assets that's when you lose me. Doesn't help that the games have become increasingly goofy either. They'd be better off putting more money into the mainline games and release one every three years or so instead of the constant remake and spinoff bonanza they're doing. Sonic racing games are good, but to be frank Sonic was never that big in Europe, and tge games suffer from a lack of enticing supporting cast compared to Mario
I bought Shinobi and enjoyed it. I'm not into Sonic, I tried a Yakuza game and got bored with watching the cutscenes more then actually playing.
I have and enjoyed Two Point Hospital, but Two Point Museum just seemed to similar.
@AdamNovice How many of these games launched on Game Pass? And, last I checked, Game Pass doesn't affect sales of games on PS5.
@UltimateOtaku91 No offense, but that's a very stupid reason to not buy a game.
By that logic, should Xbox players refuse to buy games that Sony took timed exclusivity deals on? Or is that too far?
I'm getting a bit burnt out on the Yakuza formula lately, with all the yearly releases. As as for Atlus games, I'm happy to wait for the "Royal" version that they usually do (I'm surprised Metaphor Re Fantasio hasn't had one yet).
I would have bought the Sonic Origins Plus for nostalgia, but the 40$ price they ask for is outrageous
It's not even a Remaster, they just added some bits here and there
I'd rather play Sonic Mania for a lot less, wait for a heavy discount or to be included as a monthly PS+ game...
And the rest of their portfolio I don't like, not even the new Sonic games - tried them, not a fan.
Even my 7y old son gave up on the Sonic Frontiers after a few hours, went back to play Talos Principle Reawakened, said he likes it a lot more 🤷♂️
My guess is that we have an oversaturation of games, with tons of new games, indie games, retro games and live-service games eating up the free time of players. Though I mainly blame live-service games.
Just look at the top 10 most played games on PS5: Fortnite, GTA5, Call of Duty, Roblox, Minecraft, EA Sports FC, Rocket League, Rainbow Six Siege. Hardly any single player game makes it into that list.
A single player game needs to be some cultural phenomenon (like Elden Ring, Baldur's Gate 3 or Clair Obscur E33) with a unique selling point and a cult following to stand out of the bunch and be a huge success.
@Dalamar same here.
Now give us Outrun 2026!!!
@trev666 yup. I’ve been saying it for a while, yet people keep repeating “of course x game sold well. It’s great”
I don't think I saw commercials for...any of those games. Maybe Sonic X Shadow and Two Point Museum. I wanna say I've seen Crossworlds ads, but can't actually recall them. Definitely saw plenty of Mario Kart World ads, though.
Shinobi had zero fanfare, even on most gaming sites. Yakuza has too many releases; they all kinda blend together for anyone besides hardcore fans. Atlus stuff is still niche, despite Persona 5. Two Point is similarly niche. And Sonic, despite being one of the biggest franchises in the world, really doesn't pull in the sales one would expect.
It's honestly an uphill battle for SEGA, and quality isn't why.
CrossWorlds is mid. Handling is unengaging and the whole experience is far too RNG chaotic to be fun.
Yakuza games have zero respect for the players time. Neither does Persona.
Shinobi is solid, but stages are too long.
Sooooo, Sega release solid games, but also highly flawed games.
@Questionable_Duck I think the majority of SEGA's market is on Steam and Switch. So yeah, probably not having many sales cannibalized by GamePass.
oh, please. as if i am going to believe the PR department and their definition of good or bad sales. that is subjective and dependent on their level of greed. all those games were profitable and successful in their own right. also, sega has botched all of atlus' games with terrible business practices including no upgrade paths for the complete editions and a truckload of MTX. people are truly fed up with it which might explain the (less than expected?) sales of the complete editions at the very least.
I imagine for some of these series it's a case of not existing for decades, like Shinobi, historically being crap or spotty or best like Sonic, oversaturated like Yakuza, or getting inevitable rereleases from Atlus.
Bad marketing in the West, if I didn't read about a Sega game here I wouldn't know it was on the store. I see Sony/PS5 marketing all over London and in every corner of the world I visit, but Sega? never and I only saw Nintendo when they opened a temporary pop-up store in Shepherd's Bush. The staff didn't know what they were doing, entry was by appointment/ticket and no one tried to sell me a console or a game, just 'look at all these plush'. It was the biggest waste of marketing I've ever seen and they were gone before Nintendo fans knew they were there.
I did buy most of those games, and they came through recommendations here. Two Point Museum would have been the last one. If they start releasing their retro library on PS5 I'll buy those day one, they need to release another Sega Collection with all of the games that should have been on the PS4 Collection.
@AdamNovice Sonic Generations was not on Game Pass, neither were the latest Yakuza games (except for Pirate Yakuza, which came to Game Pass more than a year after its initial release). If you're gonna factor in non-day one releases like that, then you should also tell SEGA to stop putting their games on PS Plus.
I don't buy them because there's still a tiny small part of me stuck on the School playground in the early 90's when I was very much team Nintendo.
Silly I know but I can't let it go 🤣🤣
@SoulChimera i second this. I don't care if it's a new OutRun or a remaster of OutRun 2006. I just want OutRun 2 / 2006 or something like it on modern platforms
@GamerDad76 I’m the opposite. I bought Sonic Racing Crossworlds and never went back to Mario Kart. MK hasn’t done anything new for years. Crossworlds felt like a breath of fresh air.
@Questionable_Duck That's up to them, I did see a lot saying that about square enix games a few years back.
Don’t understand the comments about not releasing them day one on GamePass. Few if any of these were launched day one on GP. Very weird comment to make.
@Questionable_Duck I made a mistake on Sonic there, thought it was day one.
As a die hard Sega fan from the Genesis/Saturn/Dreamcast eras, my answer to the article’s question is plain and simple:
•Some games they release have bad trophy lists.
•Sometimes the games don’t ship on physical discs, or the game isn’t actually on the disc when they do.
•Newer Sonic games are the exact polar opposite of everything I want out of a Sonic game. Sonic Mania was (and still is) the only good official new Sonic game to come out of Sega in the past 30 years that wasn’t a compilation or remaster of an older Sonic title. I bought Mania twice; once digitally at launch and again when the physical came out. Make the game I want and I’ll buy it, it doesn’t get any simpler than that.
@AdamNovice No worries. Even though SEGA uses to put a lot of their games on Game Pass at launch, they've always been reluctant to put Sonic games on the service for some reason. I guess they value the IP a lot, despite the issues they've faced
@UltimateOtaku91 To be fair to you, I have seen some Xbox fans say that and I personally think that's equally silly. But that's just my opinion
I just have no interest in their games, they don't make anything that really appeals to me. Maybe I'll play Persona 5 some day, but that'll be when I'm retired and have the time 😅
I get too many free games through PS+ so I must really really want a game in order to buy it
Sorry folks for my comment that was having a dig at game pass. I was in a bit of mood so I threw out a comment that wasn't really adding anything to the conversation other then negativity, so I've deleted it.
Yet I have no interest in any of the games listed, and I only tend to buy AAA single player (with the odd AA on occasion). I think they need a rethink as to the type of SP games they are making.
@AdamNovice We all have our moments ✌️
I'd grab Golden Axe and Streets of Rage in a heartbeat and I've loved some of the Valkyria Chronicles games, but the rest of the Sega catalogue just isn't for me.
Shinobi and Sonic, I'm glad they exist and I loved them as a kid in the 90s, but at some point I forgot about them.
I'll be there for Crazy Taxi.
I buy anything Yakuza and most of the Atlus stuff. Always really good games.
Why enough people are not buying sega games that's the question.a lot of people are buying sega games.and shinobi art of vengeance is a instant classic word up son
I have Sonic Crossworlds and enjoy it as I have no real interest in a Switch 2 right now and I’ve always preferred Sonic. I also enjoyed Infinite Wealth quite a lot too but as someone who’s played almost every single Yakuza/Like a Dragon/Judgment title from 0 onwards I’m burnt out of them for now.
I have cross worlds, infinity wealth,P3 reload with dlc expansion, refantasio etc...is actually insane the amount of quality games that out out practically back to back
Refantasio selling less than 5M is a f....crime meanwhile pokemon sells 10M first week 😭😭 this so wrong
I’ve bought a lot of Sega games this generation, probably more this generation than any other if I’m being honest. I don’t have the Sega nostalgia many have, as I was a Nintendo kid until I was a Sony teen.
I’ve bought every Sonic game the last couple years, even though they’re of mixed quality. I also got Shinobi. Sonic Frontiers is probably my favorite Sega game the entire PS5 generation. Sega’s been doing relatively well on quality for me. They’re doing the whole Ubisoft thing from a generation or two ago of churning out a consistent stream of 7/10 and 8/10 tier titles in my eyes.
Outside that though, I’m sorry to say that Like a Dragon isn’t for me, so I don’t buy those games.
I also don’t click with Atlus games. I’ve tried in the past with them, but they’re just too long, I think. I got maybe 10 hours into Persona 5 and I bounced. I tried the demo for Metaphor and said, “Meh… just give me an anime of this story instead and I’ll watch it.” Atlus games are well made, but there’s just something that doesn’t click with me.
I’d be there day one for Crazy Taxi and Jet Set Radio though. I’ll get the next Virtua Fighter. Why doesn’t Sega make a new Phantasy Star or Panzer Dragoon game though. Seriously, I’d be down for those.
They obviously don't market their games enough. Shinobi Art of Vengeance was one of the best games of last year but it came out to very little fanfare, barely saw it on anyone's year end lists. Maybe promote your games more Sega.
I buy a decent amount of their games but they've become increasingly anti-consumer in recent years with some really crappy DLC practices.
@Luigia Shinobi is a character that lies with the 80s and 90s players, I haven't played it yet but I am going to buy it I love Shinobi. The PS2 game was absolutely rock hard once that sword woke up draining your life they had to make the 2nd game Nightshade easier because of the complaints
I've bought Shinobi on day 1 and love it. Been waiting for Streets of Rage Revolution, Golden Axe, Virtua Fighter 6, and Alien Isolation 2. Don't care for Persona, Yakuza, or Sonic.
Also, i would pay for Sega Arcade Collection that have Spikeout, Die Hard Arcade, HotD, Daytona USA, Sega Rally, etc. But Sega is too stupid to realize there's people who will buy their arcade collection 🙄
I got Shinobi, am waiting for the real version of Metaphor, and am not interested in Sonic Racing after Transformed.
I can tell why I am not. All their games score 20 points to much. Persona 5 Royal is the most 7/10 game ever. Judgement at best a 7.5. No recent Sonic goes beyond a 6. The ugly fantasy persona, so dull I didn't even bother finishing the demo.
They hold the same 2 million players hostage and for a while I was one of them.
@Nakatomi_Uk you’ll love the new Shinobi I’m sure. The sound is fantastic and the gameplay very satisfying. Go enjoy and grab a drink and snack 🥤🥨
I'm not sure how much I really care about this, unless the company is in financial trouble. How does a company like SEGA decide if a game sold well or not? Is it based on how much the game costs to make and market? Are they just setting an internal goal and not meeting it? Maybe their expectations are too high and they're disappointed? I've heard this about other companies.
Shinobi is a great game. I bought it on Switch though so no playstation sale there. As for Sonic, I usually get any Sonic games physical on Switch where I can. And one Kart game is usually enough to keep me happy so Mario takes that slot
@INeedGoodGraphics You need to be more open-minded, bruh. Vote with your wallet if you want Persona 6 that badly. Play Metaphor.
@blockfight Never hurts to have multiple kart racing games.
@LikelySatan What do you mean "real version of Metaphor?"
Removed - trolling/baiting
Removed - trolling/baiting
Removed - trolling/baiting
Well, most of their games, especially the Sonic ones, are not that good despite "good reviews." Plus for me personally, I'm definitely not in the mood for turn based rpg titles anymore. Played enough of them. Looking for something a little more my age range and less tween fantasy cartoon
@Captain_Qwark_B-Job
You realise you could have replied to all 6 of us in 1 individual post right
@Captain_Qwark_B-Job fair point, but i only occasionally play the one I have. Two feels excessive. One every 10 years or so will do me 😄
That's sad to see that their games aren't making enough sales, despite pretty much all of them being praised by critics.
I can't speak for everyone else, but personally I'm just not that interested in their output. The Yakuza games are fun, but like any RPG require a lot of commitment & time to play. Persona is a quality series, but again, demands lots of time to play.
Maybe they're just not prioritising the right projects? I know some of these are in the works, but personally I'd be day one buying a sequel/remake/remaster of Jet Set Radio, Crazy Taxi and Outrun, and why not port over the House of the Dead series with VR (or at least 3D in a VR headset) compatibility to give them something fresh? Sure, there are the recent remakes for HotD 1 & 2, but they weren't exactly great and could be massively improved with some extra time and care... Or just release a HotD remastered collection. Plus I suspect a current gen reworking of House of the Dead Overkill would go down a treat!
My point is, with all of Sega's library to choose from, the new games and sequels they're putting out aren't really games that do anything for me for the most part 🤷🏻♂️
I'd also add in the rise in game prices as a factor too. I know that I'm more likely to take a punt on a game if it's cheap enough, but paying £50+ on a whim just isn't the one.
Well they aren't offering Binary Domain Remastered?
Cosmic Smash for PS5/PSVR2 is nice, I just haven't bothered with it yet.
Vanquish was so that's nice. Bayo 1 sure but I have the series on Nintendo anyway and I know why the 1st game is moved around and 2 and 3/Origins aren't.
Sega racing games are well Sonic kart racers these days... they are fine. I think Transformed is fair. I think Crossworlds is 'ok'.
I mean it's no Konami Coded Arms/Love Plus/GTI Club/Enthusia
or Capcom Under The Skin, PN03, Lost Planet kind of easy to pick out but I mean...
I don't care for Sega's RPGs, Valkyria Chronicles got it's 1st game Remastered but 4th game Sega wasn't happy with the results.
Sakura Girls reboot or whatever, happened..... then ignored. I got it digital and physical with the stickers pre-owned
Sonic games happen all the time, Atlus games happen all the time, Vanillaware games are fine (Unicorn Overlord may be good but I didn't like Tactics Ogre and it has that kind of formula so pass).
Like A Dragon is fine but not my thing.
Shinobi has a fair new game.
Two Point series is good but not as good as Theme Hospital it over does things, though Theme Park World was also particular but I got through Theme Hospital more of old Bullfrog games.
Where is Crazy Taxi? Where is Jet Set Radio?
Where is Chu Chu Rocket?
Panzer Dragoon got it's remakes, is Saga getting one? Who knows.
Alex Kid got a remake.
Miku games exist for those who are into those games/characters/vocaloid side of things.
I mean, people that care for their current IPs sure, I don't.
It's the niche IP thing, the ones I care for are niche not because they are niche but because of what they offer is more interesting to me they just end up niche because other games with other appeal to audiences get supported more and the other attempted every so often.
Sonic games and others try different things and players go either way with them for sure, not denying that.
But some ideas are a bit hmm and others are a bit I get it and players are still just picky on their preferences, so like I know what people want.
That or release periods, then ideas in the games?
It could be any number of things.
@Member_the_game I have a feeling it's best to ignore this one, lol.
@Luigia its a great game its got one or 2 bugs but its great other than that
Ive bought shinobi 2 point hospital and sonic x shadows generation and i would buy the sonic racing game as for the rest i have no interest in
How about this: you pay my rent, food, utilities, fuel, etc this month & I'll pick a copy of Sonic Racing.
Are you lot buying them, or getting them for free?
Classic console gaming were long dead weren't it for the fantastic work of Japan's big publishers: Sega, Square Enix, Capcom and of course Nintendo & Sony (to a limited extent). Konami is also stepping up and reclaiming it's spot it once had. My money goes to them and to all the wonderful indies. The big American publisher's however have truly failed the medium and wrecked the business with it's overblown budgets and wreckless handling of labour.
@LikelySatan
I suppose it helps the boost their post count in a bid to gain more respect 😂
I'm just not in to Sonic of Yakuza. Considering they still have the rights to Zaxxon, House of the Dead (we could do with a decent one of those), Panza Dragoon and Sega Rally, it's a bit weird they're not still pushing those. I haven't heard any more about the Jet Set Radio reboot either
I think it's more of an industry wide issue. With so many games releasing more and more aren't hitting sales targets. That doesn't necessarily mean they outright flop but it does make it hard to green light / fund the next similar title.
There are still some huge successes, but the gap between these and the rest seems wider than ever.
I cannot say why, but I was never die hard fan of these games. I rather liked Golden Axe, Spy vs Spy, R-Type, Streets of Rage, Altered Beast... I've tried to play Sonic now and then and it just didn't catch me as same as Shinobi. I'm looking forward Total War WH40K but nothing else...
From SEGA's side, these informations seems to be more focused on shareholder relations, trying to explain their strategy for growth. I think their videogame branch is doing good, accounting for 3/4 of Sega Sammy's bussines. If something is rapidly declining it is Rovio - which they bought to big fanfares two years ago and it is on a downward trajectory since then. And pachinko is also behind it's heyday.
I further look at the new financial presentation and it looks like this year, they will release Persona 4 Revival and Total War Warhammer 40000 in addition to Kiwami and probably next year Stranger Than Heaven and Total War Medieval III. And maybe some Sonic, which is not mentioned but seems logical.
@themightyant I agree, plus there is finite pool, maybe even shrinking pool of console/pc gamers who regularly buy games.
1. The games listed are all in niche genres and shouldn't be expected to always blow up. In fact you should expect them to sell modestly, which they do.
2. You guys give every game a good review so your word doesn't mean anything.
In the last 2 years, I've gotten more sega games than I think I ever have. It started because I enjoyed Sonic Mania. Then I got Sonic Frontiers as a gift and Sonic X Shadow. Then, I played Metaphor ReFantazio and LOVED it. Then, I got Persona 3 Reload (haven't had a chance to start).
Point is, their games are great. I think it's just that the sonic games haven't been as eye catching and the Atlus games go under the radar.
@MrPeanutbutterz Yakuza games have zero respect for the players time? admittedly the first few chapters are usually slow burns but after that you're free to do as you want really, the game lets you skip every cutscene and dialogue, even before going to the finale it even warns you it's going to be long.. not to mention constant warnings of long battles and telling you to prepare
Can't speak on Persona
But funny about Shinobi, because I thought the game was just the right length and didn't feel long at all, skill issue perhaps?
@CauzaaH Seeing as I've done all the rifts I've found so far, no it's not a "skill issue" thanks.
I mean, my complaint about the length of the levels is a frequent criticism of the game, so it isn't just me thinking it.
I used to buy RGG games at launch, but Infinite Wealth’s locking New Game Plus and a high level area behind a more expensive edition caused me to rethink that.
With the Persona games, I wait and wait until they release an expanded edition (which will have to be purchased separately, no upgrade path) and then wait for that to go on sale. To punish them.
If Sega wants to make more money, they need to stop putting the squeeze on their customers. We don’t like it.
@MrPeanutbutterz Good, I’m sure with doing all the rifts “so far” you’ll pass the harder, longer rifts (which is what people are mostly complaining about) and the harder platforming sections (again what people are mostly complaining about) at the end with flying colours.
Because I've got dozens of games in my backlog as it is — I'll definitely get around to Shinobi sooner or later but I'll likely buy it when it goes on sale
None of my friends know about these games at launch.
Too expensive for what they are tbh..
Why aren't I buying Persona 3 Remastered and the new IP Metaphor?
Well, my pipeline of purchasing is congested because of PS Plus. Furthermore, the price of new games are high, and the sales are still too high.
That and I'm stuck in a playthrough of Persona 4: Golden.
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