Sony did right by PlayStation VR owners upgrading to the PlayStation 5, announcing a free camera adaptor that allows you to use the headset on the next-gen console. Unfortunately, the process of actually obtaining the small cable converter has been far from straightforward. While the majority of people requesting the accessory have received it within two weeks or less, others have been waiting over two months now.
There’s a meaty Reddit thread documenting the issue, with some still on tenterhooks after ordering the adaptor all the way back in November. Many of those people even received email confirmation. This appears to be a problem all around the globe, although anecdotally we are seeing slightly more complaints coming from Australia and USA than Europe.
So, what’s going on? Well, despite the long waits, there are plenty of people in the aforementioned thread who confirm they’ve eventually received the item, so it may just be a case of patience. This does appear to be a logistics issue above all else, and with coronavirus affecting the efficiency of postal services around the world, that makes sense.
If you are concerned, you could always try contacting PlayStation Support, as they may be able to check the progress of your adaptor request – or even authorise another one. It’s irritating, there’s no doubt about that, but it seems like exercising patience is just about the best you can do for now. Don’t worry, you’ll still be able to play Hitman 3 in virtual reality when your adaptor eventually does arrive.
[source reddit.com]
Comments 34
I’ve been waiting pretty much 90 days now.
The customer service has been appalling.
They don’t read emails, I just get the exact same copy and paste to anything I ask.
Emails also now say Australia and New Zealand are experiencing long delays. Probably down to that Reddit thread which has been doing the rounds on a few websites. I’m not located in either.
I phone up and they either say they can’t do anything or transfer me. I was once transferred to New Zealand. I have no idea why and the agent that I was transferred to had no idea either. She was just laughing.
At this point I’m pretty sure I’m not getting the adaptor. Why didn’t they make this thing available for purchase? It’s ridiculous.
They're all on eBay for £500
I didant even order one.I have my Ps4 and PSVR next to my Ps5 so can just use it as normal but to be honest..I haven't even played VR since last April,mainly cuz my eyes are pretty bad now and I'm unsure of it's all the virtual reality gaming or not.
The only reason I would order an adaptor is if the new Resident Evil game was going to be compatible like VII but it hasn't been mentioned sadly.
In related news, some PS4 owners are waiting for their PS5's
Mine arrived a few days after PS5 launch day, probably beginning to middle of the following week if memory serves correctly.
That's insane! Mine arrived literally around 5mins after my PS5 arrived on launch day (DPD had the PS5, Royal Mail posted adapter).
Even a friend of mine who doesn't even have a PS5 but registered his headset to futureproof himself got his a few days after launch! Awks
I got mine before launch day, that was really quick.
Got mine before lunch day as well.
UK here. Still not got mine! Tried re-entering my VR serial code but it says it's already been claimed so it definitely went through. I'll contact PS support over the weekend.
I had to contact Sony quite a few times regarding it as it said my PSVR serial number had already been used, it clicked when I checked ebay there were people selling them for £18 - £37 and one person had over 16 of them, they had registered random serial numbers to get a load free to sell on. It's likely mine had been used by that person or similar. Thankfully I got one in the end but it took me having to annoy them a good bit for it to sink in.
Got mine ... (the VR adaptor.... don't have a PS5)
I have one but no PS5 😂
There are probably unofficial ones floating around ebay etc in the meantime
Received mine 2 days before launch in the UK very painless process and Sony even let me know it had been shipped and to expect it
Got mine day before PS5 arrived - not sure where I've put it now!
Got mine a couple of weeks after launch day, tho not really been playing much on PSVR or PS5 mainly play on Quest2 and PCVR,
Mine came at the start of the month. 3 full months after receiving an email saying it's been shipped! Be patient, it will arrive!
Contacting support wont help.
I regustered for mine on the 20/10 and got an email to say its been sent early Nov.
But Ive recieved nothing.
Ive been contacting via twitter and get a generic response of. There are some supply issues they cant tell you when you can expect to recieve it.
They cant tell if the sent email was sent to me by accident or not.
I got a gut feeling mine could have got lost in the post so when they do get them Ill still be recorded as having received one......urgh.
I dont even know what my options are urgh! Ask them the same question on twitter every week or to hope and pray one comes?
Gotta love those COVID delays lol
Mine came a week after I requested it, before the PS5 launch though.
Got mine 2 days before launch day! Haven't used it once yet......sorry
I didn't order mine until December and got it in just over a week, although I still have my ps4 and haven't used the vr in a while now, but gutted for those still waiting. Hopefully they sort out the problem soon though
Got Mine within a few weeks of requesting it , don't have a ps5 though 😂
I got mine pretty quickly, but I also ordered one immediately. Hitman 3 on PS5 looks great in VR. I wonder if it looks worse on PS4.
Got mine a while ago but haven’t bothered connecting it because Sony decided not to release PS5 with the ability to play 3D movies for some stupid reason. Plus concerned about image quality at 4K 60fps HDR through the breakout box and existing cabling.
i forgot all about it, just applied for mine, i won't be getting a PS5 until the end of the year at the earlies so i don't mind if it takes a while to come lol
I got it a day before my PS5. Finally dusted my psvr off on Sunday to show my youngest son the joy of a underwater shark encounter. So happy Astrobot rescue mission went on sale on Tuesday as I’ve been wanting to play it since I played Astro’s playroom
Still waiting in Romania for the adaptor. I made the order as soon as the website went up. Contacted support, told me to wait. Still don't have my PS5 so ... No rush
@thefourfoldroot it has hdmi 2.0 it can pass through 4K 60hz HDR( if you have vers 2.0) the PSVR screen is 1080p 120hz.
@SilkySmile89
I believe that is correct, yet I just don’t trust it, lol. Plus it might mean I have to decide against any 120fps modes... and can’t watch my 3D movies...
I just got mine last week. I think it was the German postage that was the culprit for the glacial speed as the day before I received a book with the same Deutsch postage origin that I gave up as lost a few months ago.
I ordered on day one. Got the confirmation that it had been sent on November 13th & still waiting (NZ).
I’ve ordered stuff from AliExpress since & it’s arrived faster.
Gave up waiting & bought a Quest 2. It’s pretty amazing!
@WCB And they are so expensive too man its cheaper too order from England then Germany and we are neighbours. 🤪
I got mine but the only reason I upgraded was to have my ps4 pro as a purely vr set up In another room. Apart from this being a handy solution I'm finding the ps5 very underwhelming, hope somethings comings soon to change my mind...
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