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Topic: Disc drive noise

Posts 21 to 40 of 45

Psynaxed

after 2 solid days of playing demon souls this is what i found...

my fan is VERY quiet (unless i press my ear on the console then i hear a very low hum)i have had no downloading issues or crashing issues and in terms of disc noise theres utter silence BUT i do hear my disc drive a TINY bit for about 5 to 10secs then is back to silence.

Edited on by Psynaxed

Psynaxed

TheIdleCritic

@BraveLilCrumpet Oh no?! I'm so sorry you caused bodily harm to yourself to help me out

That's all good, man. As a matter of fact, just today, Sony have picked it up to see what's up. I'll stop short to say it's definitely coil whine, but I will say it's not the fan. I've obsessively listened to it for the past few days. I can hear the fan and it's fine. Can get a bit loud but nothing I have any issue with. The whining/vibrating noise however is accompanying it. It's certainly something else. Perhaps the fan is causing it, but it isn't the actual fan itself. I can hear it under normal conditions sat 3 metres away.

Also, my DualSense already had enough haha. The R2 button has become very loose, so Sony picked that up too. I hope I get them back soon. But at least I know I've sorted the issues early and have a new console that's been looked over and fixed, and hopefully going forward it'll be clear sailing.

PS5_Owner

I am getting a very loud noise from my PS5 when inserting a disc it sound like a chainsaw has started up, then after a while it is dead silent.

I spoken to Sony a couple weeks ago and they said try a DVD and see if its the same and also try a full system restore.

Still no joy but the drive is intermittent but I would say the noise is there more times then not when inserting a disc or installing a game.

Same as this (not my recording) https://youtu.be/6OBg0vixllo

Edited on by PS5_Owner

PS5_Owner

TheIdleCritic

@PS5_Owner I think that's normal. Both my new and previous PS5 do it. It doesn't bother me as it's intermittent and only lasts a few seconds each time. At least I know it's working as the rest of the time it's pretty quiet!

EDIT: OH... Oh no! I just watched your link... mine isn't like that... just a normal but loud disc drive sound. My goodness. My condolences.

Edited on by TheIdleCritic

PS5_Owner

@TheIdleCritic

How long did it take for Sony to replace your unit? I have left it a couple weeks in case it quietened up but no luck.

PS5_Owner

TheIdleCritic

@PS5_Owner Less than two weeks. Be prepared to wait for up to an hour on the phone (I do not blame Sony for this at all as I'm sure it's hectic there and being on hold does mean you're in a queue).

I told them the problem and the serial number that's on the bottom of the console, got the pre-paid label via email while still on the phone. Sent it next day. Got it back around a week later. Painless. Annoying that my unit had a problem but the service isn't bad.

I had to send in my DualSense today too as the R2 button is faulty. Weird that I had to give them my PSN ID and a copy of my console receipt. But it's the more or less the same process. Anticipating getting it back within the same time frame. I'll use an old DS4 for now!

Edited on by TheIdleCritic

PS5_Owner

TheIdleCritic wrote:

@PS5_Owner Less than two weeks. Be prepared to wait for up to an hour on the phone (I do not blame Sony for this at all as I'm sure it's hectic there and being on hold does mean you're in a queue).

I told them the problem and the serial number that's on the bottom of the console, got the pre-paid label via email while still on the phone. Sent it next day. Got it back around a week later. Painless. Annoying that my unit had a problem but the service isn't bad.

I had to send in my DualSense today too as the R2 button is faulty. Weird that I had to give them my PSN ID and a copy of my console receipt. But it's the more or less the same process. Anticipating getting it back within the same time frame. I'll use an old DS4 for now!

Great, I shall request a replace and fingers crossed it can be sorted. Did you have to find a box to send it back or did they supply the packaging?

2 weeks turnaround is not bad, i expect that to be a little more being over Xmas time.

That sucks about your controller, seems like you have got great service so expect another quick turnaround.

PS5_Owner

TheIdleCritic

@PS5_Owner you have to find your own box unfortunately. But because it's pre paid you don't have to worry about weight, so I stuffed and padded it out it so much it nearly exploded. Better safe than sorry.

PS5_Owner

@TheIdleCritic

Awesome, thank you for your help.

I have spoken to Sony and they have sent a label for return and they are going to send me a new unit within 2 weeks.

PS5_Owner

PossibLeigh

@PS5_Owner That's exactly how mine sounded the first time I turned it on! Luckily it seems to have settled now (God knows how or why!). Glad to hear you've got a replacement coming!

PossibLeigh

PS5_Owner

PossibLeigh wrote:

@PS5_Owner That's exactly how mine sounded the first time I turned it on! Luckily it seems to have settled now (God knows how or why!). Glad to hear you've got a replacement coming!

Thanks mate, mine is not constantly like it when a disc is inserted or installing a game it’s intermittent, but most of the time it does.

When it’s finished what it needs to do it is silent.

Edited on by PS5_Owner

PS5_Owner

PS5_Owner

Would anyone know the turnaround in the UK? Royal Mail tracking says it was delivered on Friday but the status has not changed on the playstation tracker for the repair.

thanks

PS5_Owner

PS5_Owner

TheIdleCritic wrote:

@PS5_Owner Don't worry. Same happened to my console and DS. It should be around 2 working days after the Royal Mail tracking is updated.

Thanks bud, its 2 days today, will keep an eye on it.

PS5_Owner

PS5_Owner

I have a feeling mine might be stuck at Dover. Spoke to PS Support Xmas eve and they said they have it and it’s on its way to France.

Edited on by PS5_Owner

PS5_Owner

PS5_Owner

TheIdleCritic wrote:

@PS5_Owner That's odd. Argh. What a time to be sending stuff there :/

Yeah I thought the same, would explain why the tracking has not updated.

Shall leave it till Wednesdays and contact again I think 🤦🏻‍♂️

PS5_Owner

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