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Topic: Playstation Support Will Not Help Me

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BSmith

I have not used my playstations in a while and I came back to neither of them being my primary. I have no idea what ps4 is the primary for my account now. I believe I was hacked so I went to use the deactivate all feature to kick the hacker off my games however it says the deactivate all feature was already used though I hadn’t used it. I assumed this would be an easy issue to fix for playstation support however I was told twice that since I had used the deactivate all feature (even though as I said I hadn’t used it) I wouldn’t be able to use it again for over 4 MONTHS. Someone is using my account to get free games and take money out of their store but somehow this does not constitute them using the deactivate all feature. Has anyone had this same issue? If so how did you resolve it?

BSmith

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