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Topic: Playstation online support help

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fjabjr

This is my first post to the forum...so I'm sad to start out my forum experience with a very negative statement, but Sony Playstation support SUCKS!
Here is the problem:
We purchased the 1 year PS Plus subscription back in September of this year. I have an email receipt with an order number showing proof of purchase. We have never had access to the service on our PS4. The only way to contact Sony about this appears to be through online chat. The customer support person I was chatting with says there is no notification anywhere on my account that I made the purchase. I give him the Order number and he says "No sir, there is nothing there and there is nothing further he can do for me." What the heck does that mean? I have the receipt showing proof that I purchased it. Is there no way to show this proof to anyone at Sony??

Anyone have any thought on how to get this resolved? My debit card has been charge for PS Plus service.

fjabjr

Tasuki

@fjabjr PS+ is just for playing game online mainly. You do get a few games for free every month. So have you not got your games or have been able to play online?

RetiredPush Square Moderator and all around retro gamer.

My Backlog

PSN: Tasuki3711

fjabjr

Tasuki - We have not had any access to PS+. There is no indication anywhere on my account that I have PS+. As I mentioned in my post, when chatting with online support at Sony they don't see that I ever paid for PS+ and that there isn't anything they can do for me. How to I either get PS+ activated or get my money back.

fjabjr

Tasuki

@fjabjr The only way I am afraid is to contact Sony. They are the only ones that can either give your money back or active it. Just keep trying if anything tell them that you have a receipt and see if you can email a copy of it or something along those lines.

Whatever you do, don't go through your bank as that will just make it worst.

RetiredPush Square Moderator and all around retro gamer.

My Backlog

PSN: Tasuki3711

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