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Topic: Parental Controls - Set Time Limits option not appearring

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gregmort

From Family Management I can see I am setup as Family Manager. When I click on my son's name as a family member it only has the followings details;
1. checkbox to set my son as a Parent / Guardian (unchecked)
2. Sign-In ID
3. Online ID
4. Real Name

Button - Remove from Your Family

There are no other options available on this screen. My understanding is this is the screen that should allow my to set time limits?

Please assist.

Edited on by antdickens

gregmort

tambetl

Hi,
I have Exactly the same problem. Very frustarted allready.
I searched whole Internet. Found only your thread with same description

Have you found a solution yet?

PS! If you add new user from the Family Management page then you will have the option to set up screen time. But not for the existing user..

tambetl

FullbringIchigo

@gregmort what kind of account is your sons one, a childs or an adult?

Time limits are only on child accounts so chances are you sons account is an adult one

"I pity you. You just don't get it at all...there's not a thing I don't cherish!"

"Now! This is it! Now is the time to choose! Die and be free of pain or live and fight your sorrow! Now is the time to shape your stories! Your fate is in your hands!

tambetl

Yes,
I found out that the problem can be due the Date of Birth set for the child account.
It shows like my child is an adult so the Parental controls ar not needed.

I read that the changing Date of Birth set to a PS4 account is not allowed.
So I wrote to PS support e-mail maybe they can help/change date.
One possibility is to create new accounts with correct ages but child dosent want to lose game progress, throphys and so on.

tambetl

Genrou

@tambetl Unfortunately you need PS support to change it if you don't want to make a new one and unfortunately you are going to have to wait till the quarantine is over to get ahold of them.

Genrou

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