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Topic: i can't sign in. help please

Posts 1 to 9 of 9

allansilla

i bought the ps4 again.
i have a new phone number and i can't remember my backup code.
when I sign in, he sends a code to my old number. number not in use

someone can help ?

allansilla

RogerRoger

@allansilla I'd call Sony directly, to prove who you are and get them to manually reset your backup code. You might need to send them proof of I.D. like a phone bill with your new number on it.

"We want different things, Crosshair. That doesn't mean that we have to be enemies."

PSN: GDS_2421
Making It So Since 1987

allansilla

can you tell me the number. and area code. i am from estonia

allansilla

JohnnyShoulder

Do they not have Google in Estonia.

Life is more fun when you help people succeed, instead of wishing them to fail.

Better to remain silent and be thought a fool than to speak and remove all doubt.

PSN: JohnnyShoulder

allansilla

i know my password know my accond name i know my email.. just f.king mobile number..grazy :S

allansilla

RogerRoger

@allansilla Try this webpage:

https://services.sony.ee/supportmvc/en/contact?cpint=spt-foot...

Unfortunately I can't see what happens after clicking those links, as it defaults to my location's services, but hopefully this'll work for you.

Otherwise, try asking your operator to put you through? That might incur a charge, though.

"We want different things, Crosshair. That doesn't mean that we have to be enemies."

PSN: GDS_2421
Making It So Since 1987

allansilla

this brings me back to the beginning i have already tried it

allansilla

allansilla

because at the moment corona everywhere then i guess i have to wait for them to become active. they don't live chat either

allansilla

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