Topic: Alan Wake Remastered game breaking bug

I'm on episode 2 and to a part where you have to reach the top of the mill. The problem is the level keeps loading in ways I can't progress. I usually can't even climb the first set of steps because the elevator is glitched into the steps. Every few resets I can get past that but then take invisible damage once I kick the elevator weight down and die before I can do anything else.

Anyone else have this problem or figure out a way to get past it?

My quick research suggests that this is still a known issue that has not been fixed yet. A few on Reddit point out that they got rid of it by replaying the episode, this did not seem to work for others though. Looks like I got lucky since I did not experience any of it.

I emailed epic games the publisher and got this:
Sorry to hear you're having hiccups with the game, but let's see what we can do about it. Here are some troubleshooting steps you can follow:
Restart the game from the last checkpoint
Restart the level you are currently on
Completely close the game out and relaunch it
Uninstall/reinstall the game on your console
Make sure to update your system to the latest patch. The below are the latest patch version for your system:
PS4: 01.03
PS5: 01.000.003
Xbox One: 1.0.0.6
Xbox Series X/S: 2.0.0.4

If this doesn't help you can reach out to your console's Support as well:

Xbox Support
Playstation Support

Typical automated response.