Good article but I am always surprised at how willingly we let corporations take advantage of us as consumers. The thing to remember if like me you live in the UK is we have the consumer rights act of 2015 and within that government legislation it states under chapter 3 that digital goods MUST be of a satisfactory quality, they must be fit for purpose and digital content is to be "as described". Sony must abide by this in selling digital content to UK based customers so therefore there own terms and conditions are null in void as the consumer rights act is government legislation so MUST be adhered to. I would advise all of you seeking refunds to quote this when creating your ticket for a refund. Should you need it please feel free to use the link attached :
Furthermore I got my refund and instead have purchased on Steam.
Really hope that Sony see the error of there ways on this as the gaming industry is moving to a cloud based gaming platform and no doubt Sony wish to be part of this now and in the future but with these archaic terms and conditions thats not going to happen as consumers will "wise up" and spend elsewhere.
Comments 1
Re: Reaction: Cyberpunk 2077 Debacle Proves Sony Needs a Better PS Store Refund Policy
Good article but I am always surprised at how willingly we let corporations take advantage of us as consumers.
The thing to remember if like me you live in the UK is we have the consumer rights act of 2015 and within that government legislation it states under chapter 3 that digital goods MUST be of a satisfactory quality, they must be fit for purpose and digital content is to be "as described".
Sony must abide by this in selling digital content to UK based customers so therefore there own terms and conditions are null in void as the consumer rights act is government legislation so MUST be adhered to. I would advise all of you seeking refunds to quote this when creating your ticket for a refund.
Should you need it please feel free to use the link attached :
https://www.legislation.gov.uk/ukpga/2015/15/contents/enacted
Furthermore I got my refund and instead have purchased on Steam.
Really hope that Sony see the error of there ways on this as the gaming industry is moving to a cloud based gaming platform and no doubt Sony wish to be part of this now and in the future but with these archaic terms and conditions thats not going to happen as consumers will "wise up" and spend elsewhere.