I am a PSN UK CSR, and I can absolutely confirm CDPR never had any communication regarding refunds with Playstation. The internal memo we received in simple terms told us to originally tag refund requests to be reviewed, then the next day to simply ignore them and just change the header, so we don't reopen the email and reply accidentally.
There is, as of right now, no movement on this, instead we are to inform callers that they should wait for patches to fix the issues. Historically, they will keep this up for at least a month, then eventually capitulate and honour refund requests...but right now, we have our hands tied behind our backs. (Don't shoot at your CSR...most of us will be as frustrated as you are.)
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Re: Reaction: Cyberpunk 2077 Debacle Proves Sony Needs a Better PS Store Refund Policy
I am a PSN UK CSR, and I can absolutely confirm CDPR never had any communication regarding refunds with Playstation. The internal memo we received in simple terms told us to originally tag refund requests to be reviewed, then the next day to simply ignore them and just change the header, so we don't reopen the email and reply accidentally.
There is, as of right now, no movement on this, instead we are to inform callers that they should wait for patches to fix the issues. Historically, they will keep this up for at least a month, then eventually capitulate and honour refund requests...but right now, we have our hands tied behind our backs. (Don't shoot at your CSR...most of us will be as frustrated as you are.)