Historically, the @AskPlayStation account was a pretty good way to get support with various platform issues, with a representative usually responding promptly when queried for help. Beginning from 1st August, however, this service will be abandoned, with the company directing you towards its support website instead. It also has various self-help resources and tutorial videos.
“Starting 1st August, one-to-one PlayStation Support via Twitter will no longer be available,” a statement said. No reason has been given for the change, although it’s probably safe to assume this was a pretty resource intensive practice – especially given the scale of PlayStation’s audience and the sheer number of potential problems that can arise.
Of course, a reduction in contact options is never a good thing, and we just hope that Sony will reinvest the costs it’s saving into its various other customer service options. Have you ever used @AskPlayStation and will you miss its availability? Drop a question in the comments section below.