Sony Grants Refunds to Some WWE 2K20 Buyers on PS4

They have to bear some responsibility for allowing the game to be sold on their platform.

@KALofKRYPTON Agreed, wholeheartedly.

This may seem a rather minor, comical example for some people but there's a chance to set precedence here.

@RogerRoger That's a good point.

We're all aware of the practice of games that aren't ready being certified for release digitally and even at retail - on the promise that there will be a 'day 1 patch' to iron out bugs that weren't sorted before the game went 'gold'. All about money and timing between publishers and platforms.

I'm happy to assume that the same is the case with WWE 2K20 - but there obviously appears to be no actual patch.

Release working games. Quite simple really.

@KALofKRYPTON Absolutely. The fact that a major international brand is prepared to take this kinda risk, particularly alongside the ongoing Fallout 76 calamity, is a shocking indictment of how little respect the gaming business has for its audience.

Between a cash-hungry publisher forcing something out the door before it's ready and an unsuspecting customer with a hard-earned £60 to spend, there stands the platform. Sony saying "yeah, okay, you can sell this on our system" should be a line in the sand, a trustworthy marker of baseline quality, because otherwise it'll reflect badly on them and gamers might not return to their PlayStations to play other, actually-finished releases in future.

@KALofKRYPTON @RogerRoger Absolutely agree with you guys. This game simply shouldn't be allowed to be sold in this state on any game system. It would be interesting to see how it's being handled on the Xbox side.

@KALofKRYPTON that's ridiculous.

Hopefully 2k compensates Sony. Fallout 76 and anthem should have been refunded too. These developers need more consequences than just low sales and bad press.

@Cutmastavictory

Sony should just refund anyone who asks for one.

If you think about it - when was the last time you installed a new game from on PS4 that didn't immediately start downloading a patch?

@Cutmastavictory There should totally be consequences for them, financial ones (because that's the only language they'll understand) but can you imagine the power of Sony turning around to them and publicly saying "you can't sell this broken mess on PlayStation" to them a couple weeks before launch? Publisher stock price would've taken a hit and investor confidence would've nosedived (whilst Sony's reputation with grateful gamers would've gone way up).

It's the only way to stop this kind of thing happening.

Just a big mess this game turned out to be. I know WWE can’t be happy with 2K.

Why some and not others. Get it together. The game is a butchered mess

Save us AEW. This injustice can't stand...

I do hope you get your money back if you wish. On other hand we all know the downfalls of Pre-Orders!

I'm glad refunds are being given but 2k has to take some responsibility for this. Yes Sony allowed this to be sold on the platform, but 2k really should have delayed or even skipped this installment. I get that yukes left after so many years making this game but that's no excuse. Maybe we get lucky (really unlikely) and Vince Mcmahon sees the backlash and has a few words with 2K.

Refund should be standard feature on psn, like steam.

Good. There need to be consequences for this, Fallout 76, Anthem etc. I hope the publisher has to pay the refunds. These games getting blocked wouldn’t be a bad idea .

@KALofKRYPTON Am i weird too think if its that broken it should be pushed back?

@Flaming_Kaiser Not at all. And we're seeing a handful of responsible developers and publishers do just that with some pretty important titles.

It's taking me a while they only seem to reply once a day, my query (refund request) has been escalated. A car company would not knowingly sell a faulty car with the promise to fix it when they get round to it. Why should game companies be any different?