Topic: Shipping Notifications

Just spoke to someone at Yodel...

"Parcel being held for security checks".

What on earth does that mean?

EDIT: High value item apparently. It is what it is. No stress. I'll just have to hang out with my wife this evening. Sigh.

Also, upon asking and the PS5 and the situation, they said:

"It has been hectic but we also understand they have expectations as it is the item to have"

They're people too! Hope it hasn't been too bad

Yodel issued a furious clarification about its role. "Yodel does not work directly with Game. Our client is GFS, a fulfilment business who work in partnership with Game," it said in a statement.

"We have been consistently clear on the order volumes we are able to carry for them and it is deeply disappointing that Yodel's name has been incorrectly used in an email to customers on the status of orders."

It said there were "currently no delays within our network".

Say what you want about Yodel. GAME are worse.

Amazon Logistics. Sigh. Started off delivery 'By 11pm', then the delivery estimate changed 6 times during the day. Anything between 2.30pm and 5.30pm. Now just changed back to 'By 11pm'. You have to wonder why they bother with estimating at all.

Last time this happened a mobile phone mysteriously disappeared, never to be seen again.

So, PS5 was in a depot 2 miles away from my delivery address at 1am this morning. It went out for delivery at 10.24am. Strangely, didn't appear on the tracking map until 6.30pm, when it was just 1/2 mile and 6 stops away. But there it stayed, for nearly 60 minutes. Then, in what can only be a miracle, it suddenly teleported 50 miles away and then disappeared without a trace.

Methinks I'm not seeing that particular PS5 before 11PM, or, in fact, ever. Talk about putting a downer on the whole experience

Argggh. Just contacted Amazon. PS5 has been reported to Amazon as 'delayed' and won't be with me until Sunday 22nd. Delayed my backside. Obviously it's been stolen and it'll take them 3 days to get me a replacement. Shame I had to contact them to find out as tracking still shows as 'out for delivery'.

Just as a closure for my little self..
My Yodel estimate was 16:20 to 18:20.
I was drop 101 of 138 for my driver.
It was with me by 18:30.
All credit to the driver, he looked a little harried as he was exiting my gate but I gave him a cheery "thanks!". Outer box was in perfect condition despite Yodels repu, (which I myself dig them out).
Played a bit of Astro installed miles mor. Loving me PS5!
So there we have it.
I shall still be raising a dispute with GAME as 18:30 certainly isn't pre-12pm guarantee that I paid for.
So I'll be happy if I get £12, even in credit cos I'll just buy PSN codes on GAME website.

We shall see, over the coming couple of weeks, once the customer services teams come off of furlough whether they will release a statement, or maybe, just maybe, give auto refunds of postage....

I honestly don't know how other retailers distribution depts/couriers fared today.

It would be interesting to know what the failure rate was across all channels.
I'd guess, 10-15%. Just a ballpark, gut feeling.

I got a refund of £12 postage from game for my late delivery

I didn't have to wait until Sunday after all, PS5 arrived today! Very happy. Still in the box (it's in there, I checked, not a deep fat fryer!) until I finish work. Next few hours going to drag!

my ps5 is 12 stops away and i HOPE TO GOD it hasnt been tampered with