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Topic: Sign-in ID changed without my permission

Posts 1 to 6 of 6

Cookie03035

I’ve decided to login to my ps4 so I can buy the new persona game but then when it was time to login to the network it said that the email or password was invalid, so I decided to change my password. It said that it had sent an email to my email but when I went to check there was nothing there, I tried again and again and then I noticed that I had received and email from Sony on 20 January 2020 saying that my sign-in ID has been changed successfully, this made no sense to me as I had never done so before. I pressed the link that said I didn’t do this but then it showed me an expired date. And I can’t contact people because of limited people working cuz of the virus. I believe my account is hacked but idk, I really need help here and I’d highly appreciate it if someone can help with my issue.
P.s. I tried to login on the website with the same info but it said there was an issue with the server and I tried to send an email but it still wouldn’t do so...

Edited on by antdickens

Cookie03035

Genrou

Sadly you are going to have to contact Sony for this as no one here can help you. This is a matter for Sony.

Genrou

Dracule2002

Bro samee I am going crazy I didn't even change it and I can't contact them

Dracule2002

katherinepeaches

Has anything happened since this? The exact same thing has just happened to me. I seriously need help.

katherinepeaches

Mr_Squiggles

Did you ever get this resolved? Same thing happened to me today. Except I did not get an email saying it was changed successfully.
The email just says:
This email confirms that the sign-in ID (e-mail address) for your account has been changed.

If you did not intend to change your sign-in ID, contact Consumer Services for further assistance:
https://www.playstation.com/corporate/contactus/

Thank you"

This redirects you to their self help, which does nothing to help recover your account. It redirects you to a live chat, but then I get a blue screen that basically says "We're unable to process your chat request at this time" and it provides a link to self help again.
Their phone support is closed and redirects you to self help, and i even tried twitter. They reply that they're going to send you a DM to look good in their comments, but in DM they just redirect you to the self-help page again, regardless of what you say.

They stopped replying to me so I'm just spamming their twitter page until they do something. This is ridiculous.

Edited on by Mr_Squiggles

Mr_Squiggles

SirIsaac

Please let me know if you guys find a way to fix the issue it barely happened to me

SirIsaac

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