This has happened to me and I'm really discussed. When I originally placed my order I used my debit card linked to my PayPal to pay where the deposit for fallout club was taken out. Since then my card was damaged so I had it cancelled and a new one from my bank. With the run up to assassins creed syndicate which was on the same order I phoned game up to change my payment details and they put me on a call back list. They then called me back the next day on my landline while I was in work and left a voice mail saying they would then phone up again. A couple days past and I received an email saying my assassins creed had been cancelled on the order. Lucky for me the edition I wanted was not sold out and I was able to play the order again to receive it on release date. After that event I phone game up again and told them I don't want the same to happen again as pipboy edition is sold out so wanted to change my payment details urgently. I even game the girl my mobile number to call me on. The following day I get another voicemail to my landline while at work saying that my mobile number wasn't working (meaning the girl didn't update it or she wrote it down wrong) and that they will call back the next day to sort it out. I then get in touch with game on the online chat after four days where I stressed how upset I was with the lack of service and how I don't want my order to do cancelled. The person I spoke to promised me that game will call me 3 times (another two) before they cancel my order and I even game him my new mobile number where there was no way to get it wrong is it was wrote down already. So I wait for me phone call and I wait and then I get an email telling me my order has been cancelled and I need to call them to replace the order. Now I'm annoyed and I want results... I phone them, and phone then and phone them, for hours I have been trying but I'm yet to talk to someone as their online chat and customer service call like are both unavailable.
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Re: Uh Oh, GAME Is Cancelling Some Fallout 4 Pip-Boy Edition Pre-Orders
This has happened to me and I'm really discussed. When I originally placed my order I used my debit card linked to my PayPal to pay where the deposit for fallout club was taken out. Since then my card was damaged so I had it cancelled and a new one from my bank. With the run up to assassins creed syndicate which was on the same order I phoned game up to change my payment details and they put me on a call back list. They then called me back the next day on my landline while I was in work and left a voice mail saying they would then phone up again.
A couple days past and I received an email saying my assassins creed had been cancelled on the order. Lucky for me the edition I wanted was not sold out and I was able to play the order again to receive it on release date.
After that event I phone game up again and told them I don't want the same to happen again as pipboy edition is sold out so wanted to change my payment details urgently. I even game the girl my mobile number to call me on.
The following day I get another voicemail to my landline while at work saying that my mobile number wasn't working (meaning the girl didn't update it or she wrote it down wrong) and that they will call back the next day to sort it out.
I then get in touch with game on the online chat after four days where I stressed how upset I was with the lack of service and how I don't want my order to do cancelled. The person I spoke to promised me that game will call me 3 times (another two) before they cancel my order and I even game him my new mobile number where there was no way to get it wrong is it was wrote down already.
So I wait for me phone call and I wait and then I get an email telling me my order has been cancelled and I need to call them to replace the order. Now I'm annoyed and I want results... I phone them, and phone then and phone them, for hours I have been trying but I'm yet to talk to someone as their online chat and customer service call like are both unavailable.