After reading the comments on Reddit, it seems the dev is situated in Singapore and had its requests routed through SIEJ instead of SIEA, and apparently Sony Japan is a bear to contact about these things when compared to their American branch(at least according to the posts from Truant Pixel). It sounds like there may have been a language issue because of that. Hopefully the dev can re-route its request and have it seen by SIEA instead.
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Re: Guide: Mortal Kombat 11 - All Confirmed Characters
Mileena and Scorpion have been my favorites since MK2, I'm a bit worried that Mileena's not going to make the cut this time.
Re: Sony Ghosts Indie Dev Hoping to Port Game to PSVR
After reading the comments on Reddit, it seems the dev is situated in Singapore and had its requests routed through SIEJ instead of SIEA, and apparently Sony Japan is a bear to contact about these things when compared to their American branch(at least according to the posts from Truant Pixel). It sounds like there may have been a language issue because of that. Hopefully the dev can re-route its request and have it seen by SIEA instead.