Sony's Convoluted PS Store Refund Process Has Finally Been Streamlined 1
Image: Push Square

If you've ever tried to get a refund for a PS Store purchase, you'll know that the process is quite painful.

Fortunately, Sony's finally done something about it, as the method by which you can ask for your money back has been made much simpler.

While logged into your PSN account on the PS app for smart devices or the PS Store website, you can now simply hit a button while viewing your past purchases to ask for a refund.

Here's the process via the website:

  • Log into your PSN account
  • Click your avatar, then Account Settings
  • Click Transaction History
  • Find an eligible purchase you wish to have refunded
  • Click it, then click Request Refund

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On the app, it's very similar; while logged in, tap the menu button and select Transaction History, choose a purchase, and hit Request Refund.

This is a much simpler route to asking PlayStation for your money back on PS Store purchases; it was previously a much messier procedure.

While this is good news, it should be noted that the PS Store refunds policy is no less strict on exactly what can be refunded.

In a nutshell, you can get a refund if:

  • Your purchase was made within 14 days of the refund request
  • You haven't downloaded or streamed the item
    • If it has been downloaded or streamed, item is found to be faulty

The full policy lays things out in much more detail, but that's the gist.

Still, it's good that requesting a refund has been made easier, at least.

Have you had to put yourself through Sony's old refund process? Tell us in the comments section below.

[source store.playstation.com, via playstationlifestyle.net, thegamer.com]