If you've ever had a passion for troubleshooting or a flair for fixing tech troubles, you might be interested in this new initiative from PlayStation. As reported by PlayStation Lifestyle, the platform holder has begun sending out recruitment emails to some of its users, inviting them to help out their fellow gamers in exchange for cash.
Yes, Sony will pay you to answer support questions from other PlayStation users. "We’ve teamed up with the folks at Limitless to offer you the opportunity to put your PlayStation knowledge to the test, and get paid for supporting other players with their questions," reads the email. The opportunity is first-come, first-served, and should you be successful, you can start earning a little bit of money for your contributions.
Limitless is a business solution that allows brands to have their loyal users, who are arguably the most knowledgable, to engage with customer support. After registering with the Limitless phone app, you'll need to pass an assessment of some sort. If you're selected, you can answer support questions via this app, with up to $1.20 paid out for each query you resolve. New starters also get an upfront payment of $10. So, it's not major money, but if you know your stuff, you can make a quick buck helping Sony out with troubleshooting.
Between this and Sony prioritising consumers who are highly engaged with PS Stars, it does feel a little bit like the company isn't too bothered about support. Obviously it'll still be handling a lot of queries and complaints itself, of course.
What do you think of this move? Help us out in the comments section below.
[source playstationlifestyle.net]
Comments 33
A couple months late on reporting this, eh? https://www.pushsquare.com/forums/ps4/ps_support_is_about_to_get_a_whole_lot_worse
If i weren't so busy i would try this.
It's an interesting idea that might help with edge cases. E.g. I had some issues with my PS5 working with my Eero, that other people including Sony might not be aware with.
This doesn't mean Sony shouldn't have strong support channels themselves.
Not too bad I guess. I bet PS support internally has like a list of 50 FAQ’s. If someone in their assessment can get like 90%+ they would be a valuable asset to them & relieve PS support to deal with more pressing concerns.
See nothing wrong with this.
Jimbo out here looking for cheap labour, I see.
What next? Push Square paying people for using the comments section 🤣
I cant decide if this is ridiculous or a good idea
@trev666 I think it's a great idea since I've found that highly engaged users are typically more knowledgeable than official support staff.
@xDD90x yes i suspect they will be very helpful i just feel its paying pennies for good help to save sony spending money to actually have good customer service
I think I’m perfectly qualified to give terrible customer support. I might apply!
@trev666 Agreed, pay is too low.
@Fight_Teza_Fight yeah literally most solutions delve down to turning console off and on and people not knowing how to access things, something that everyday customers can advise ppl on
Wow...only in gaming can you crowdsource a major labor expense to internet randoms for pennies and call it service. Whoever originally invented slavery just wasn't cheap enough to realize you can spend less to get "volunteers" without even have to feed and clothe anyone!!
Just when you thought generic, boilerplate, script-reading support in India was bad enough, now Sony just farms your case to Reddit.
@Ravix Sammy pays me by the word. A few more posts and I can buy Square-Enix!
I am certain that customers will get better support from fellow users that are incentivised to help them with money. No doubting that.
But, this feels so freaking gross. I do wonder if they will roll it out in the UK. A gig economy for tech support. My one and only hope if they do roll it out in the UK, is that it completely backfires on them a couple years down the line when the workers unionise and campaign to get the basic workers rights because that is what they are. Including NMLW, even though they deserve more.
If you are UK based and are considering it in its current state, I am pretty sure you would have to register as self employed to declare this income as well, if you earn more than £1000 from this as well as any other non salaried/PAYE income you earn.
people will get a solution within minutes.
this type of thing is done in UK already, giffgaff.
I got an invite from Sony asking me to apply but frankly I don’t want to turn my hobby and precious leisure time into a part time job. Could be good for knowledgeable Sonyheads with a lot of time on their hands and lots of patience!
@IslandLogic ikr ? this is a resounding no 😂😂 i’d never do anything for PS with him in charge 💀
That's what reddit is for...
I'd only do it if Kiryu paid me with wads of cash in a briefcase.
What’s wrong with searching the internet for help?
"Since our customer support is bloody useless and we don't intend to invest a cent in improving it, we'll pay you all a fraction of what that could have cost for doing our jobs."
How many questions can someone sent in an hour? 10-12 if you’re lucky and really looking? Seems like a neat idea, but the reward should be higher. Another 50-70 cents wpildnporoabbkt iron things out at least a bit.
I checked it out but not for me. The intro/test was too much effort for a casual time filler. It's probably a good thing to make sure they get people who take it seriously.
Could go for minimum wage in most countries and do infinity better than gambling on getting first response that may not even be 100%. Or make a spell check and 2nd place takes crown...
@Ravix you're here voluntarily?
@ralphdibny I'm in the UK and was invited to join so I'm guessing it'll be from wherever advice is needed.
@danlk1ng gunpoint 😬
Yeah...I've tried it.
I responded to four queries.
The payouts are quite frankly not worth the effort required.
@JaaackTommyyy @lankieBD I can't believe people are actually frantically competing over doing CSR work for little or no money. Something about the internet has fundamentally broken the human mind.
@JaaackTommyyy If requests are getting snatched up quickly enough to resemble ordering a PS5 in 2020, someone's frantically competing...
@lankieBD How much free time do you need to have to prefer working for Sony for less than minimum wage than just playing your PlayStation?
@Bentleyma I'd hire you on the spot, definitely seem like employee of the year quality.
@KidBoruto HIS avie with that comment, had me in stitches 🤣
@trev666 If you ever, and I'm sure you have, been the recipient of Big Tech scripted support answers (ones that never even come close to answering your question), I'm sure it can't be worse. Crowd sourced answers are already most people's "go to". Discord, Reddit, Google... Why they think they need to pay people to do this, is another baffling question, but again, I can't imagine it being worse than going down a script. Hey, I rebooted my device but it still isn't working. Tech: Did you reboot?
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