Control Fans Bemused by Free PS Plus Version for PS5, PS4

You win some, lose some. That's how it goes.

I bought a physical pre-owned copy of Detroit Become Human back in April 2018. Cost me £27 or thereabouts. Following month it was free on PS+.

Nice use of brouhaha.

After 3 months of Remedy making a big deal about this being a paid upgrade compared to all the free updates, this is not a good look. I really feel for people who upgraded because the overwhelming message from Remedy was ‘this is not free’.

Sucks that their policy is only for a 14 day window. I bought Control Ultimate over Black Friday, I think it was, so I'd have it on day one whenever I get a PS5. I've never downloaded it or anything, but it's outside the window so I'm screwed. Saw this as the best way to get the PS5 version. Sucks.

I remember when this happen to me with Xcom 2, just bought a copy on sale, then it was included In ps plus the following month.

Thats’s the problem with sales I suppose, you feel compelled to jump on the good deal.

I have a feeling those that pre-ordered the Ultimate Edition will get refunds a la Maneater from last month.

Amazon UK PS5 quick

Edit
I thought it was a bundle but it seems over priced 😐

Edit 2
Pulse 3D at £89.99
I finally ordered it at the right price

I thought about buying the ultimate edition in the sale then didn't bother so that's good I enjoyed it on ps4 so happily play again for free.

@Col_McCafferty I’m with you on this one. Hindsight is always 20/20 and there’s no sense in raging over it. It’s the nature of sales and buying in general.

I'm one of those that hopes there'll be a refund like with Man-eater. Wasted my money buying it on sale like a week ago. I didn't think it would drop from $20 to $0 so fast.

Edit: I played it a week ago. The sale was actually 3 weeks ago.

I mean this happens with games that go on sale all the time and then PS Plus, it's nothing to get mad about. You buy the Ultimate Edition when it's on sale and you still get the free upgrade. You get it for PS Plus and save $20-$30. Either way you still get the upgrade.

I waited for Vampyr to be on PS Plus forever(since Life is Strage and Remember Me were) and it was worth the wait. You just have to expect that Sony will surprise you with PS Plus.

@JJ2 listings from scalpers.

They'll be taken down soon by Amazon.

I've just reported those listings via Amazon chat.

Scalpers, fudge 'em. Or words to that effect.

While I deeply appreciate the use of "brouhaha" I do wish the absolute gibberish that is "day and date" could be phased out immediately

People unhappy about it being given away after choosing to buy it is sunk cost fallacy at its finest. If you bought Control Ultimate in the black friday sale or whenever, then you have the game and that money is spent.

Whether the game is now given away on Plus is irrelevant; it doesn't affect a decision you made in the past and that you cannot change.

Wishing you had a retrospect-o-scope never helps, it only hurts. And if you're unhappy at the thought of other people getting it cheaper than you did, well that's just bitterness and that's even worse for your mental state.

😂 what an absolute mess, they must have thought PR stands for Pillock Resentment

@Enuo Agreed. I would also applaud the use of kerfuffel or fracas to describe any future donnybrooks related to this game.

His happened to me but it was only $26 so no biggie but i can see why its a problem for sure

Absolutely disgusting.

This is why you should always wait for the best version (complete, ultimate, Game of the Year or whatever they name it) if you bought it before that’s because you care to play it with a lot of risks that involve bugs, (Cyberbug 2077) price drops in less than a month and been added as a Plus game, so people have no one but themselves to blame, this are companies that only care about making money like any other company does

Lol. I larfed and larfed and larfed!

@JJ2 I dont understand why amazon are showing the headset as discounted from 130 pounds. Pretty sure 89.99 is rrp isnt it?

Hope you enjoy them

hmm well i also bought it for the free ps5 upgrade and only test played it as been waiting for the ps5 upgrade so im sad now.. but good for you guys..

I don't get some of the salty comments. Maybe they shouldn't have discounted but then again people that paid the premium price would be complaining that Control is going to be free from next week.

What if they announced it for March or April? Would that have been okay?

You paid a price that you were happy with, turns out if you'd waited even longer you wouldn't have had to pay anything at all. But you didn't wait as at that time you weren't happy to.

It's just one of those things, take it. They get criticised for putting stuff like Gardening Simulator or whatever it was on Plus. Same with Call of Duty games. Whatever they put on Plus people moan. It's just yet another example of how self-entitled some gamers are.

😒

The value of ps+ is so underrated

Remedy and 505 aren't giving it away free now either. They've just been paid a lump sum by Sony.

@get2sammyb

Yep, that's being shady about the whole situation...TWICE!

I'll take it though, as I bought the game at launch and it's great, when running properly.

However, this is just another nail in 505's coffin for me. The other was the initial Control fiasco and before that the horrid Switch port of Bloodstained.

Cyberpunk, and my aforementioned issues are perfect examples of NOT supporting games at launch. Something I've learned to stop doing now, even from developers I held in high regards. Thankfully I didn't buy into the Cyberpunk hype and saved myself from that bullet.

Happened to me so many times and I cry a bit but I don't get outraged. Just don't buy stuff and wait for plus forever lol
People should think about supporting developers and be happy with it, not just get free stuff

@Col_McCafferty I’m not sure it’s the same. It was actively pushed you should get this ultimate edition to get the ps5 edition, although similar this is more akin to preordering something then being told it’s free but you’re not getting your money back.

Man...I am happy people are getting Control for free and all.
I just literally just bought the game like 3 weeks ago because I thought the Ultimate edition had the PS5 upgrade already only to wait until February 2nd to get it.
And now it is free....bummer.

Quite convinced that gamers litterally can't be pleased. Would hate to be on the creative side of the industry.

@CieloAzure I think that’s the point people are missing, the ps5 game isn’t out yet, I was tempted in the sale as I though the ps5 game was out or imminent, when I realised it wasn’t it put me off. I’m happy I get this but the selling practice has been shady.

@Woogy and I larfed at you too!

I bought a Virtual Boy back in the 90's...The ultimate gyp.
What ya gonna d9 ?

Nah, not feeling any sympathy. Sorry!

As a consumer we take risks with almost everything we buy. You were all happy to buy it in at a reduced cost in previous sales, even with the knowledge that wait for even longer and at some point it will cost even less.

Control's release on PS + shouldn't feel like a defeat, I'm sure at some point in the past or the future you too will benefit from a game being available to download for free on Plus. With your way of thinking nobody should buy any game for any price and we should all sit around twiddling our thumbs, waiting for the games we want to be free to download.

@Col_McCafferty Detroit Become Human went on PS Plus in July 2019, so if you bought it in April 2018 you had it for over a year beforehand.
Same thing happened to me though - paid £15 for it in early 2019, didn't get around to playing it before it hit PS Plus, so was a bit disappointed but that's how it goes.

Well, I bought the Ultimate Edition in November during a sale, but never downloaded it since I was waiting for the PS5 version to come out.
I sent a refund form of course, we'll see how it goes, but since I didn't downloaded it, it should be ok...
EDIT : I've just seen that the time limit is 14 days, I guess they won't refund the game then... 14 days and no download, Sony realy has tos tep its game relative to its refund policy...

@reddragon105 no you're right, I got my dates mixed up. April '19 I bought it, at the same time as God of War. My bad!

🤦

The chances are refunds will be issued.

I get its a 505 cockup a bit but people are getting angry prematurely.

@get2sammyb @Enuo I never heard it before and I burst out laughing when I saw it, and immediately looked it up.
You know it's a good word when it causes that reaction lol

Thanks for the awesome discovery! 😄

I get this looks bad, but I've been holding off on this game even though I'm buzzing to play it, and now... yno, this. Awesome.

@Col_McCafferty The situation is different. You own Control with the season pass. You buy the Ultimate edition to get the PS5 version. You bought exactly the game you owned for PS4, effectively buying the PS5 version like a pre-order. Then after you pre-ordered it they say the game will be free at launch, but pre-orders will not be refunded. They should reprimanded by Sony for this.

@Jaz007 But Sony negotiated with 505 to put this on Plus in the first place. Why would they reprimand them after making a deal with them?

@redd214 The creative side has little to do with this. It's the business side that's making these decisions.

@Jaxx420 It's the same company that wanted their fans to buy the Ultimate edition after buying the game and the season pass just to get the PS5 version. Don't count on it!

@Jeevz That is true. I didn't think about that. Sony needs to make a clear refund deal here. For both of them. If they did it for Maneater, they can do it here.

@Octane fully aware of that but who gets the death threats, vitriol, and all the other bs, the creatives or the suits? By all means continue with your outrage though

Yep, bought it on sale on January 5th. Not even downloaded it yet. Seeing about a refund but it is what it is. I would be pissed off even more if I had followed 505's advice and preordered the Ultimate Edition for the PS5 upgrade.

To add more fuel to the fire. They previously said that you'd be able to transfer your save from the PS4 version to the PS5 version (1). But now they're saying you can't transfer your save (2).

1: https://www.tweaktown.com/news/75885/controls-ps4-saves-cant-transfer-to-ps5-without-doing-this-first/index.html
2: https://www.psu.com/news/control-ultimate-edition-on-ps5-features-a-much-newer-engine-and-as-a-result-you-wont-be-able-to-use-your-ps4-save-data/

As with most things in life, better communication between Remedy and PlayStation users would have certainly gone a long way towards tempering this situation, but then how would X-Box users feel? Damned if you do, damned if you don’t.

@Jaz007 They will

Some people are really not getting that there's more to this than "i bought a game that soon after went to Plus."

@Octane cool man, hope you get a chance to enjoy the game!

What I’m more disappointed about are the free PS5 games on PS Plus that I cannot claim and am missing out on because I can’t get hold of a PS5.

Will Sony comp us PS Plus subscribers retrospectively? Nope.

It is a bigger issue than this I would say. We have all bought games at full price that have gone on sale or onto PS Plus shorty after. It’s just the way it goes.

@Kienda You can redeem them from the web.

@deathaxe @Milktastrophe ah, I didn’t know.

Still, a bigger issue for me is that I have missed out on PS5 games (that it seems I can now claim) than my purchase of Control.

And the fact you can’t claim through the PS4 is still an issue. It could tell us that we can claim them so we can all benefit. I doubt 1/4 of people know they can claim them.

@deathaxe it’s spelled fracas by the way, but pronounced “fraka”.

@Woogy people should order them, then report it stolen or never arrived. Get a refund, a console and a chance to screw over a scalper.

I am another unfortunate soul who bought Control Ultimate Edition during the last sale. I'm four days outside the return window. I wouldn't have a problem with this if it was a normal situation. But it had been well-reported that an upgrade fee was going to be necessary, and it seemed reasonable to assume that PS+ wouldn't even sniff this. The timing seems very intentional to bleed as much money as they can. What irritates me even more is that the sale window overlapped with the return window. Meaning if you had bought the game during the first half of the sale, like I did, you wouldn't be able to return it. If you bought it during the second half of the sale you could. For those people like myself who were only purchasing this for the upgrade and hadn't even downloaded the game, the inability to be able to return it feels arbitrary, despite the clear return policy, and it feels like a major burn.

@kcarnes9051 same here, although I bought it around black Friday I seem to think, have played it briefly since opening the ps5 at Christmas but mostly waiting for the upgrade.

To be honest in our situation the "that's the luck of the draw" comments are fair enough I was convinced that there was no way whatsoever that control was going to be a PS plus game when it launches on ps5, but it's a nice surprise for anyone who's never bought it. What is a shame though is that potentially there are people who bought both the standard and ultimate editions of control, on the advice that only the ultimate edition would be getting an upgrade "for development cost reasons", when in fact anyone with PS plus was going to be able to get the upgrade too

@Col_McCafferty Did they tell you a bunch of times that you'd have to pay for an upgrade to get the next gen version? This is a different situation. I think most people would be bummed in your situation but accept it. This feels uniquely predatory.

I've just requested a refund, I bought it on the 11th of Jan, specifically for the PS5 version! Haven't even downloaded it. Here's hoping for my money back, but I'm not too optimistic

UPDATE

Unsurprisingly, they've refused a refund. I'm a little aggrieved, but it's not the end of the world. Just one more log on the dumpster fire that has been Control and the PS5 version

@Dislecksier Good luck. I already did that, and I even escalated the call to higher management. They were very nice but unmoving in their policy. If you get a different result please let me know.

@danlk1ng I generally think that it's sketchy in any industry when you run a sale and then turn around and immediately give it for free through a subscription service that many of the same purchasers already have. It comes across as intentional double dipping to extract as much money as possible, and it feels like a disrespect to their fans and loyal customers.

I'm still staying away from all forms of paid online subscriptions, so it's a no thanks for me. I prefer buying the game (which I have on my PC) and being able to play it permanently regardless of me still being a subscriber or no.

I got my daughter the disk for Christmas 2019 (new, on a Black Friday sale), and borrowed it from her to play it last year, and dearly loved it. Great game!

But I didn't buy the DLC, especially after the announcement regarding the PS5 upgrade. I got a PS5, and decided to wait until a super-cheap sale for the Ultimate edition because I was still upset with their plan. Now, I'm glad I waited.

So put me in the category that sees this as a win. If they'd known this was going to happen back when they announced the PS5 upgrade, it's too bad they couldn't have said so then - it would have reduced a lot of the bad press they got. It would have meant fewer buyers when it went on sale, too.

@Milktastrophe Wow - thanks for the heads-up on the save file transfer. I won't mind too much playing through it again (though there's a spot or two that were annoying to get through), but I would have preferred a save file conversion. I'm only a little bummed, but it seems like something they COULD come up with if they CARED - it just seems Remedy isn't all that fan-friendly.

Not sure when people will finally learn to not preorder anything. There's almost no advantage to it.

My main takeaway from today is "no - don't buy Metro Exodus just because it's on sale and the ps5 upgrade is coming somewhere down the line. Sit your ass back down and clear your backlog"

The only other game I bought specifically for the ps5 upgrade is the Witcher 3 GOTY - but I actually sold my Nintendo switch version and bought the PS4 version for about £25 less than the switch version sold for second hand - so if you guys want to have that one free at some point I can't complain (yeah the switch version of Witcher is super expensive for how underpowered it is graphically - in my defense I didn't have anything else more powerful than a PS3 at the time..)

@deathaxe @Kienda You can claim the PS Plus games thru the website as well. I have done it plenty of times. It is quite easy to be honest.

1) Go to the PlayStation Store (https://store.playstation.com) > Log-in with account info > Click "Services" tab > "PS Plus" tab

2) Click "This month on PlayStation Plus" tab > scroll down and look for the game you want to download > click "Download now" (below you will see a disclaimer that says "Don't own a PS5 yet? Add game to your game library and it'll be saved for as long as you're a PS Plus member")

3) Click "Add to Library" tab > after clicking, tab should automatically change to a "Download from Library" tab

4) Click "Download from Library" tab > Look for the game in your "Purchased" tab and/or under your "PS Plus" tab and click on the version you want to start downloading (it downloads directly into your system once you log-in). If you don't have a PS5, you will still see the game there (as claimed), but won't you get the option to download until you get a PS5.

While I understand buying a game right before it's on ps plus happens to the best of us, sure..... But this isn't the same as they pushed users to purchase it on the condition that you had to purchase an upgraded version for ps5 playability.

That's beyond a low blow.

I don't even have a horse in this race as I don't have a ps5 and couldn't care less about this game but even I can acknowledge this is beyond shady.

I just buy it a few days ago. Put the game on sale and give that for free is low blow

I'm almost bought Control. So glad I procrastinated.

@Tasuki I don't see the harm in wishing there'll be an automatic refund like they did with maneater. Of course there's basically a 0% chance of that happening. I wonder why it happened with maneater, probably for this very instance, to get people to keep talking about the game even when the next month's games are announced.

Actually, I would love if I could convert the licenses of all the games I've bought that later came to PS+/Now and get a few bucks back. Even if it was like gamestop-trade-in amounts of money. In my eyes that would greatly increase the value of these services. I don't mind tying them to my subscription since I don't plan to let it lapse.

I was also tempted to buy ultimate edition at 20$ but i did not buy. Thanks to reviews about game being very difficult, never ending waves of enemies and lack of strategies when fighting difficult bosses. @radBrad (Youtube Streamer) also did not complete this game which means its not your average enjoyable game. Its darn difficult. Thanks PS PLUS. They have upped their game. Now I can test it for free, if I like it then great otherwise no money wasted.

They shouldn't have put it on sale just before they were going.to give it free. If it was not on sale then not many people would have bought it. Its a money grabbibg tactic. Get some out of gamers' pockets before its free. SONY should consider this seriously . As right now I am perplexed whether i should buy Uncharted Lost Legacy on sale or not.

If it was on sale and you bought it a year ago, you wouldn't be annoyed. If it was in sale yesterday and you bought it, you would be annoyed.

Where do you draw the line?

Ultimately, it's in the past. (Excuse the pun)! You just have to chalk it up to bad luck.

@Tasuki can you tell me how many times you preordered a game, it was announced for plus before it came out, and you weren’t allowed to cancel the preorder? Because that’s basically this situation.

@rpg2000 thanks for taking the time to explain.

I have now claimed the free PS5 game ready for when I get my hands on the console.

Free PS5 upgrades should never have started in the first place, there's already too many entitled people in the world. You want something, work, earn, pay for it. Don't want to wait until it comes out on next gen, tough. Deal with it. First world problems at its best. Wah wah wah, I want free content, I want free games because I brought it already, why should you get anything free, nobody owes you anything.

Why? Simply because it didn't sell very well so they're trying to make at least some money now before the game disappears into oblivion. It's not rocket science.

I appreciate it can be down to bad luck if you buy a game then it soon hits ps plus but to tell you the ultimate edition is the only way to get a free upgrade to PS5, then put it on sale and then give it out for free less than 2 weeks later is shocking behaviour. Even worse that the first response I got from Playstation is that I won't be refunded. I replied saying that I was not happy with that and I am just waiting on their reply.

People who bought Maneater were refunded so why should this be any different??

@kcarnes9051 🤦🤦🤦

Noone was forced to buy the game just because it was on sale. Same for any game or any product in general.

Stop with the whining and grow a pair.

@ShiningStar Lol amen to that.

It’s also worth remembering that you can only play the game if you have your subscription, so the people that actually bought it still keep it no matter what so you still have the bigger perk here.

@Octane Sony would step in on refunds rather than Remedy, it's bad PR for 505, but possibly good for Sony lol

Hope they do this on Xbox as well as I bought the game then the season pass if I should of waited as people who buy it first get ripped off as happened before

@Col_McCafferty if it was as straight as that, fine.

What people are unhappy with is being deceived and lied to about the free upgrade path for the PS5. It was made abundantly clear there would be no free upgrade path and that we would have to pay for Ultimate Edition for it.

Then it's given away for free, giving a free upgrade path.

It's not so much about buying a game that goes on sale or goes free the next week, that's just bad luck. It's about the deceptive messaging from the developer to get money out of people for what is essentially an update.

That's just not ok!

News flash. You’re not entitled to a free upgrade just because other companies are offering it.
You might buy a game and then it appears on PS Plus. It’s bad luck.
The entitlement is strong with some people.

The companies keep giving us reasons for not pre-ordering stuff 😂😂

I think a few people are missing the point here. It isn't the same as buy a game that then is cheaper/free later, it is that the company kept saying you needed to buy it to play it on PS5 so people who were unhappy about having already bought it for PS4, now had to buy it again, so took advantage of it being cheap and bought it ahead of time.

I did this, I bought it in November. I have not installed it so I have not played it because I bought it specifically to get access to the PS5 version. This is on top of the fact I already paid for the game on PS4 AND both the DLCs. Completed and platinumed.

Now the price I paid was £16 which under the circumstances of buy something then it is made cheaper/free to me has always been not a major problem. It happens, I accept that. The problem for me here is that I only bought it because I was encouraged to by the devs/distributer. I was encouraged to spend money that I did not need to but was told that I would need to. To be fair, remove that one aspect and I wouldn't care.

EDIT: Apparently Sony are giving refunds even outside their 14 day term as a friend who bought at the same time has just got his. Alas, it seems I did actually hit that download button so Sony say my request was declined. Terms are terms but the sour taste is still there.

@get2sammyb Worth updating that at least one person has got a refund outside the 14 day period having not downloaded the game (he bought in November 2020) ?

@Arnna Have you actually read whats happened? Because it really comes across as you haven't but just wanted to call people names.

@JJ2
Thanks for the tip, I've managed to order the headset finally.

Sorry, still a bunch of whiners. Where did Remedy say that you had to buy it at the discounted price? That this was the lowest ever price and if you failed to purchase it at that time then put would forever be at the RRP?

They promoted an offer, some people thought they were being clever little consumers and getting a great deal and really they still are or were.

You win some, you lose some. Some people need to just accept their 'loss' and move on.

@Mpquikster yes it's an awful Americanism. Can't they just say "on the same day"?

@Col_McCafferty Even beyond the sale, people could have purchased months ago, the PS5 version was delayed but people cant get their money back because they were given the ps4 version.

@Chimhog sorry, still tough *****.

Maybe they should stick to releasing rubbish games on Plus.
😒

It is frustrating when you buy a game only to find it is free with PS+ in a month or two, this happened to me three times in the last year, but overall PS+ is good value especially if you get the service in the sale. It might be nice to have some notification that s game is likely to be free some time in the next 12 months, then people can make a considered purchase without feeling conned.

That decision has now, of course, backfired as the title will be made available for free to PS Plus subscribers on both PS5 and PS4 day-and-date with its next-gen digital release

except it's not. the native PS5 version releases in march - what you will be able to play on PS5 in february is the PS4 version through native backwards. yes, the PS4 version of the UE allows for a free PS5 upgrade.. but the way control's PS4->PS5 has been handled from the start, i would not be massively surprised if there were yet more caveats to that (i.e. only if you actually paid for it). does it say anywhere unambiguously that you'll be able to download the PS5 upgrade regardless of it releasing later?.

@leucocyte This is incorrect. There are two Control releases in next two months, Feb is the digital upgrade ps5 version, March is the Physical Disc upgrade ps5 version.

As far as I am aware you can play Control PS4 on PS5 right now if you wish.

@tenaka30 - ah.. that might explain it, because i got the release date from a shopto notification, which was march sometime. not sure i see the sense in this case in releasing the PS5 physical edition later to be honest. well yes, you can play the PS4 version now on PS5 if you bought it already, but if not and downloaded it from ps plus next week.. i figured it would the PS4 version (having assumed the disc release date was the general one).

@get2sammyb I understand where your coming from, but PS Plus games sometimes are games you buy literally a few days earlier. It's just something you have to deal with, especially if Sony is going to come out swinging this year with PS Plus. Which is a good thing for all of us lol.

I have the ultimate edition for the ps4 but honestly I don't care that I paid for it.. I am just looking forward to playing the game in 60fps so it doesn't make me want to throw up lol. I couldn't play more than 2 hours on the ps4 so I am really looking forward to it on the Ps5!

@Col_McCafferty same for me but I also bought shadow of the tomb raider, shadow of the colossus and Nathan drake uncharted and many others but i welcome this months,
as its two games i don't have. Im not interested in all stars.it looks like a cash grab like fortnite but concrete genie for my 7 Yr old son i can't say no and also control, despite me having it day 1 with expansion, I must say too get the free ps5 upgrade has bn worth it.
I held off buying it again as it was on sale for months at 15 bucks. But I hope the ps5 patch comes soon. Only game I don't own is hitman 3. As holding off for returnal. But I hear ya. It is a pain to pay alot just too end up with them free. I've always said people who are loyal customers should be able too get a free game within budget from psn. Especially when most of us own sad games. I try and stay possotive as its good owning physical and digital, they both come in handy when u have more than 1 console.

@leucocyte Sony's official announcement of the PS plus games specifically says that Control Ultimate edition for "PS4/PS5" is one of the free games for Feb. The PS5 version is included, just in case you need any shreds of doubt removing..

@Robinsad yes I know exactly what happened. It’s not ideal but that’s where it ends.
It’s a little hard to take OTT consumer outrage seriously in this situation. It wasn’t a game released in a broken state, there wasn’t predatory micro transactions and no one was ripped off.
This barely rates as controversial. If people want to boycott the developer over this then they are welcome to...

There are numerous real problems in video games in regards to how consumers are treated.

There are also numerous real world problems going on atm and this ‘issue’ doesn’t even rate.

What happens if you already own the standard edition on PS4? Whenever you go to the store and you already own certain game bundles, others appear as "unavailable". Does this work differently for Plus games?

@SweetSummerShunv I know what you are talking about but I do subscribe because its overall much worth based on a year of games given. I usually buy big AAA games from Sony which take years to come to ps plus. While I buy and play 1st party games, ps plus does drop some pretty impressive games every three or four months which feels good to have and play at no extra cost. I buy PS plus usually at 30-32$/ year during sale period. Now if someone is a true gamer they can see for themselves whether its worth it or not.
I would really like to have some friends on PSN. Thanks.

Bought it on the 10th of January during the big sale. It cost me 20$, not a big deal. On the 27th tried to get a refund, but got a very impersonal reply from the PS store support basically saying something like: "the 14 day window is closed, tough luck". Replied again, explaining that I haven't downloaded it yet, got the same exact reply. My last reply was, no problem, I will not buy anything again from the PS Store until I finish all my PS+ collection, lol.
Well maybe Kena: Bridge of Spirits, but it'll be a second-hand disk for sure.
My problem was with the fact that they marketed it during the January sale. Not ok.

Not sure why a few people don’t want to take responsibility for their own purchases. It’s entertainment, you place your own value on a product before purchasing.
Was this whole incident a lousy optic for the company, sure but so what.