Sony rolled out its new PlayStation Store on web browser and mobile near the end of last month, and simply put, it's a huge downgrade on the previous design. Game pages have been stripped of key features like screenshots and even related product links. It all just feels totally unfinished.
Fortunately, 'unfinished' could be the key word here. The web-based PlayStation Store has just been updated so that it actually includes the name of each product in plain text. Can you imagine? Yes, the new store really did launch without product names, forcing potential buyers to squint at thumbnails in order to discern each game's identity. Mental.
Anyway, that's no longer the case. Game icons are now accompanied by names in plain text, and everything's right with the world. As for the numerous other issues that the new PlayStation Store has, we'll just have to hope that Sony continues to smooth things out — preferably before the PS5 launches next week.
[source twitter.com]
Comments (54)
That’s good, I use the web store very rarely but actually did last week and was amazed at how incredibly bad it had become. It was never good but it was somehow worse.
They removed the wishlist. Really, Sony??? That’s just low.
Good, that bothered me probably a lot more than it should have.
Really need the wish list back.
They need to bring the wish list back. It's absolutely crazy that they removed it.
I haven’t tried out the web store, but I REALLY like the store through the App. Way easier to use and find what I wanted (at least for the ways I use it)
Used to be two clicks to find your PS Plus games to add to library. Know it's a freaking maze.. Well done Sony.
And you still can't get the addons from the game page, but on mobile you can!
now add some ******* filters already. what a joke. this website feels like a broken and incomplete game from betheda or something
The sort and "released in the past 7 days" options were the two I used every time I looked to see what was new on the updates. Now, it is such a friggin mess that I cannot stand to even bother going there anymore. Saying it is disorganized is being polite. Not to mention when I went to the PS+ page to get the new downloads, it opened up a new tab on to sign up for the PS+ instead.... Leave it to Sony to screw up something they already had complete. Now I simply wont even bother looking at the store anymore. In a way it is a good thing to save me money in the long run, plus allow me to catch up on my ever growing backlog.
Good job sony you had something that worked but took two steps back this time and made it worse like firmware 8.0 on ps4.
Hoping the store on PS5 console is nice to use. Also, I’m a big fan of the new app! But my recent visit on browser was as bad as you say. Yikes.
Bring back wish wishlists or give me death.
Step by step they will set everything up with all features so do not worry. I like the new store.
I know it's common to criticize new UI, but the amount of conveniences removed is honestly unbelievable. It's even worse than Epic's Store.
Now just add wishlish back and automatically email me if my wishlisted games is discounted.
Using Chrome on Android and can't see any prices or purchase options.
This is what we lost vita and ps3 games for. For the players.
@Wormold I’ve been using that as still using the wish list too
Talk about one step forward right steps back. This feels they just changed it for changes sake. I quite baffling really!
Really sick of all the companies that roll out unfinished products to meet a quota or deadline. Maybe there's more to it, I do not work at Sony. Maybe there was something deprecated in the old code, but it just looks like minimum viable product so they can say they launched a new website in one fiscal quarter or some management hell excuse.
Agreed its a start. As much as I hope/ expect surely a new & updated wishlist feature that could link with your ps4/ps5 directly is on their to do list, they need filters & categories back as top priority.
Was far more pleasant browsing the new indie sale via ps4 just simply setting Games & A-Z & watch trailers or screen shots vs the web browser store.
Though PS Prices is still a godsend to actually track bargins &/or stuff I've written down on a manual wishlist. Albeit it highlights just how ridiculously. long its been some of them have last had a sale or never had one!
At this time in UK, clicking on Download Now for 'Hollow Knight' takes you to a 404 not found page....lol...
That’s good. One point though, there are game screenshots. Just scroll down. It’s before the game description even. Multiple screenshots you can click through.
I’m with everyone else on needing the wishlist back though, and filters. And add gifting. Then it’ll be ready.
It's just such a poor experience now, let's hope it regains some of the functionality of the previous site soon.
Agree that the removal of the wishlist is a ridiculous decision, but just use a 3rd party website. I use PS Deals - you can create a wishlist and they also email you when an item on there goes in sale. Works really well (no im not on commission!)
I don't get the fuss about this. It's so much better than the terrible previous store. Just need to add wishlists back, but if going without it for a few weeks is the price to pay for getting a syncing wishlist across the PS5, website, and app, it's worth paying.
And I'm sure they'll have the screenshots back soon too, they are there on the new app, and the quality of the ones on the old store was really bad, so they needed redoing.
Prices are gone. They added the game names but removed the prices and the "buy" buttons.
@Cheems The wishlist will be back when PS5 is out apparently, as it is will be integrated on the store on the console.
@thefourfoldroot No, there are no screenshots.
@skaarj217
Sorry, I was using the app rather than checking the web browser. On the app there are now names, screenshots, and prices and the ability to buy (which someone said is messed up on the web browser too)
Ohh, the wishlist is still here!
https://store.playstation.com/ru-ua/wishlist?PlatformPrivacyWs1=all&psappver=19.15.0&scope=sceapp&smcid=psapp
@thefourfoldroot Thank you. The app still has no names, though.
I think the missing context is I am speculating here they couldn’t integrate the existing store with the PS5. It’s good to see improvements though those need to be rolling out at a faster pace. At least this is a huge accessibility improvement. It’s crazy to rely on game art to figure out what you are clicking.
This is a very good improvement but it's only one step in several that need to be taken.
Adding names was #1 on my list yesterday. Though the downside of this addition is the design now looks alittle unbalanced as it wasn't ever designed to feature names, particuarly those on multiple lines. This is how you end up with wonky Franken-designs. To be clear usability is far more important than aesthetics, so I'll take it but ideally it needed to be designed in context of the whole, not just adding and removing things willy-nilly.
Reposting from yesterday but another designer/developer did a good write up on many of the problems on the redesign calling is "The Biggest UX failure of 2020". I'd have to agree.
https://dev.to/rtivital/playstation-store-redesign-the-biggest-ux-failure-of-2020-4g97
@Cheems agree. That doesn't make much sense and they could have sent an email with our wishlist. I had dozens listed and those are games I may never buy anymore just because I don't remember
It's a tiny, tiny start but still a huge way to go to make it competent.
To all those who really want the wishlist, yes it makes it easier to re-find games that you are interested in or see if they are on sale.
However a wishlist is also a marketing tool enabling Sony to see which games the most people want.
The most popular games on wishlists are less likely go go on sale or have big discounts, also they are less likely to go onto PS Plus or PS Now.
If a million people want a particular game why discount it or add it to a subscription service?
@Wormold. The old one is way better.cant even see the file size also.multiple screenshots.word up son
Amazingly I have title names now but no way to add to my basket. Such a great store.
@TheMysticOne because a million people want that game but are unwilling to buy it, hence its on their wishlist.
I think removing the wishlist was unnecessary and really doesn't make sense. I kept mine full of games I was interested in and when something went on sale I would usually end up getting it. I am hopeful it will return at some point
Adding Wishlist and Sorting or Filter would be great.
@Andad Yeah its insane its such a hassle.
@playstation1995 Are there screens now or a video... 😬
Still don't understand why they've removed games from across the previous gens on there website, not like they do any PS3 sales anyway and even then there cheaper in bargain bins. But to have to load up my PS3 to load up the store which is slow as hell even on ethernet anyway is just a stupid idea.
It is nice to have the game names back, but the new store is still far, far worse than the old one in my opinion.
The lack of the wishlist is still a big issue for me, but in general I think the new store is far more clunky and much harder to navigate than the old one.
The wish list needs to be added back in and I also wish they would add the capability to buy a game for another player.
I design this sort of stuff for a living and this was one of the worst redesigns I've seen in years. Sony needs to get their money back from whatever design agency they had do this.
I noticed both MS and Sony have made their off-console shopping experience worse to coincide with this gen. I can't help but think this has to do with workarounds for Apple's policies.
@NEStalgia Yet the new PlayStation iOS app is mostly a joy to use. It's the website that is terrible.
@themightyant Is there just a new iOS one, or Android too? I have Android, but my phone still has the old blue app....and I'm not sure I'm upset about that. It wasn't perfect, but it worked (better than the website they made me use to check out.... )
@NEStalgia I have no idea as I don’t have android but I can’t believe they would only update the app on Apple. Btw it’s not a new app it has replaced the old one but it’s basically been rewritten from scratch
I'm not sure how it got approved in the first place. I have no idea what most games are, and even the detail page is 60% disclaimer
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