GameStop's Irish stores won't be able to send PlayStation 5 consoles to all pre-orders in time for release day, reports VGC. The retailer has been sending messages to some PS5 pre-order holders, informing them that their next-gen console won't be with them until sometime in 2021.
It cites "circumstances out of our control", which sounds as though its stock allocation simply isn't enough to meet demand. Apparently, Sony has contacted European retailers and informed them of their PS5 allocations, which seems to have prompted GameStop Ireland to send this out. This isn't the only example, either; ShopTo has also had to inform some customers that they won't get their PS5s at launch.
This follows on from Amazon, which sent similar emails to those with PS5 pre-orders, unable to guarantee a prompt arrival.
Unfortunately, it seems that demand far outweighs supply, at least for the moment. If you haven't received anything like the above messages, your pre-order should be safe, but it seems that some PS5 fans will have to wait until the new year to get their hands on the console.
We wouldn't worry too much about this. While some may be affected by stock shortages, the majority are likely to get their consoles on time. Sony is said to be producing far more PS5s for launch than it did for PS4, so there should be plenty to go around. Have you had any messages like this regarding your PS5 pre-order? Would you mind if your PS5 arrived later than expected? Tell us in the comments section below.
[source videogameschronicle.com]
Comments 86
"circumstances out of our control"
Selling stock you don't have 🤔
So you pre-order something that isn't even fully revealed yet AND they allready can't meet the delivery date. Sounds like a great deal. I'm keeping my money in my pocket and will probably walk into a store sometime in 2021 when I know exactly what it is I'm buying and when I will get it.
Both these consoles (Xbox and PS5) are too popular for their own good. Target canceled a bunch of Xbox preorders because they can’t meet the demand. I knew this would happen and I’ll admit it’s mostly why I’ve not been too anxious to be a day 1 purchaser.
I got an email this morning from shopTo that says
Dear Valued Customer,
We have received the allocation details from Sony and, unfortunately, we regret to inform you that we will not be able to fulfil your pre-order on day one/release date.
But we value your custom and we would like to ask you to keep your pre-order with us. 😔
It was a coin toss for me: GameStop Ireland or Amazon UK.
Glad I went with Amazon.
I don't mind not getting the console on launch day. As long as it's here by Christmas all will be well, and no adult tantrums will be thrown.
Retailers are at fault they should have taken smaller numbers of pre-orders. Then when they had actaully known the number they would be allocated they could have taken more pre-orders.
I have mine preordered with Amazon UK so fingers crossed I get it for release date
I had a message from ShopTo telling me they couldn't get me mine for launch day. They did ask if I wanted to switch to the Digital Edition. Ha ha! No.
I'm honestly not that fussed. I'm sure the wait won't be too long afterwards, and I've still got lots of stuff unfinished/unstarted on my PS4.
It's also helped by the fact that there's nothing I feel I absolutely must play on day one.
Still, more stock is being produced all the time, so there's a good chance they'll get another allocation of units soon.
Being perfectly honest, I'm less excited for "next gen" than I've ever been before.
If any more pre-orders come up then the retailers 'MUST' state clearly that you might not get a PS5 this year then. Or that will be well out of order :-/ I pre-ordered mine in the first wave of pre-orders so I better get mine day 1 or I'll, er erm not sure what I could do (no email form Amazon yet)
This will go down as being Sony's fault for many I'm sure, but shops shouldn't be selling stock they don't have.
I've preordered mine at very.co.uk, which doesn't seem the go-to website for most gamers I suppose My confirmation says "Delivery by Thursday 19 November (Delivery date checked on 28/09/2020)", so should be good!
Just waiting for Smyths to tell me my order cannot be fulfilled or delayed.
Been constantly checking my emails across the weekend and into this week since "securing" a console on Friday last week.
Ordered my games separately with The Game Collection. So potentially a slightly depressing 19th Nov just having Miles Morales and Planet Coaster (if a launch title) arriving with no PS5 to play on.
(But in all honesty not the end of the world, considering all the shizzle going on in the wider world!)
Seems like it’s the retailers Who took pre-registration for pre-orders. Who had too many pre-registrations which then converted into too many pre-orders. Apart from Amazon (who are always awful) people who pre-ordered after pre-orders went live seem to be okay.
Shopto a hour ago.
"Dear Valued Customer,
We are delighted to confirm that you will able to receive your console for day one/release date delivery.
Due to Fraud Protection, we are not able to automatically take this payment from you, so we require that you log into your account, select the pre-order tab and pay for the console by the 31st October
Failure to pay by the 31st October will result in cancellation of your pre-order and your console will be automatically allocated to the next customer in the queue and we will be unable to reallocate the console to you. "
That's incredible, they took a page out of the scalpers book by selling what they don't have yet
Amazon UK did say this in the email they sent with the info about when the pre-orders would start.
"We will make every effort to deliver all pre-orders as soon as possible once the PS5 is released. If you pre-order, we will email you with an estimated delivery date, however this may be subject to change.
We look forward to seeing you again soon at Amazon.co.uk."
Makes me happy that things in Japan have been relatively organized.
I reserve with Amazon and they haven't said anything about delayed shipments.
Also the Sony Store is holding 2 rounds or preorders: one for existing customers and one for the general public (that clearly says to expect to receive the console after launch).
Hopefully people who pre-ordered wom't wait long.
I feel Sony should have allocated stock before preorders started. This kinda stinks from the retailers really
Is anyone in here who pre-ordered PS5 from best buy if anyone getting email say whoever won't get ps5 on day one ?? i haven't receive email from best buy about my ps5 pre-order won't arrive on day one
@ShaiHulud I can agree with your logic on it not being a go to but from experience with very I can see it just not turning up on the day and them not communicating with you in any way
Well, the wife is getting me it for Christmas, and was delighted she managed to snag the pre order, so as long as it gets here in time for her to wrap it I guess it doesn’t matter to much of mine gets delayed a bit. She’ll be sad if it’s not here in time though (although I’ve got enough to be getting on with on the PS4 tbh).
I don't know about Gamestop but some shops and websites have already charged customers. It's a shame. I know you can ask for a refund but you shouldn't be charged so early.
😶-I'm in the U.S and I ordered my PS5 in person with GameStop as soon as it went out that every retailer was going live early with PS5 Pre-Orders after Sony's Show on the 16th, I think I broke the sound barrier driving my car to GameStop to get my Pre-Order purchased after seeing the site wasn't working, and I was the 5th person to get a Pre-Order locked in at my local GameStop which according to the Employees at the time they only had 16 total PS5's allocated for their store, 12 disc based PS5's and 4 Digital models. 😣-So I should hopefully be able to get it day one, after that fiasco.
What I don't get is why it's so hard to know how many consoles you're going to have made and then sell that number of consoles on a set day. It seems like this should not be so difficult.
I had an email from Game yesterday saying thanks for the pre order, first contact since confirmation email. A bit of an odd email to send, probably just to stem all the queries regarding confirmed orders.
@W0rl0ck had the same email yesterday. And another last week from Very advising I was on track for day one. Exciting times.
@Bad-MuthaAdebisi I had the same i think its just a generic email sent to everyone yesterday possibly
Got my pre-order with Amazon UK my orders on the website say Nov 19th and haven't had any emails stating otherwise yet and I've checked it everyday since the order went through so fingers crossed it doesn't change
I managed to get a couple, Amazon UK and shopto, got my email from shopto yesterday to say mine is 100% coming launch day. Need to pay it off by end of October, but it's gaureenteed.
The day after I pre-ordered on Argos I had a text message telling me that I'd been allocated a PS5 and to expect delivery on the official release date. Strange how they knew back then but it's taken a while for other retailers to get these out.
I cancelled my Amazon pre-order yesterday. I'd had my finger hovering over the cancel button for a few days. I just don't need both a Xbox and ps5 in November when all I'm going to be playing is Cyberpunk 2077 on PC. Only reason I'm keeping the Xbox order is gamepass but neither have much worth playing out of the gate. All things considered, I'd like to get a chance to see what it is that I'm buying. My next gen hype is somewhat diminished at this point with us yet to see the PS5 outside of press shots
When I went in to cancel my preorder for PS5 (which was the day they officially went live, despite having it preordered since December) I could hear the people in front of me at various points in the queue being told different dates. The first few people were getting "end of december, after christmas" and the lad just in front of me got told start of next year.
Many shops were selling blindly. One shop in my country launched preorders 3 hours after the event ended so 1am local time. They started to modify the listing during the whole next day. Added info that orders payed ahead would be prioritised, then changed the availability to February 2021, etc. The best part was when someone wanted to change the order and pay for it ahead, they would need to cancel first order, lose their place in queue and place a new one. Only after few days later they began to inform people who got secured day one delivery.
Other shops just accepted reservations and to this day people are not sure if they will have it on launch or not.
Only one shop launched public preorders a day after for amount they were sure would be available for launch (paying ahead was mandatory and it was sold out in like 5 minutes).
@Robinsad I've ordered loads of electronic stuff over the years from very and so far everything has been delivered very quickly with lots of updates, so hopefully this will go just as smoothly.
I'm used to getting my own way due to my size and physical presence, so getting my pre-order cancelled may well end up being a very bad day for someone. As of yet I've not had an email so people can rest easy for now.
@AhabSpampurse exciting times indeed!! I was really worried i wasn't going to get one on release as it would have been first time i hadn't had any playstation on day one.
Well, there's always my ps4 backlog to help me pass time while waiting for ps5 to arrive.
I was lucky enough to register my interest on ShopTo early, and they told me it will be day one. That really sucks for those who didn't get that, though. This whole thing for both console launches could have been done better.
I wasn't able to get a pre order for a ps5, but now I think it might have been a good thing. Hopefully sometime in early 2021 I'll be able to just buy one no problem. I'd like to actually see what I'll be paying for too.
Yeah "Don't worry about it". What about those of us who haven't even been able to preorder one yet? I'm thinking that this is going to be as ugly as the PS2 launch was, with a shortage well into 2021.
Part of me can easily see Sony having adjusted stock levels between those who went early and those who waited until they'd been told pre-orders would open. If so it serves the shops right.
I'm glad I was stalking the GAME website the night preorders went live, got my order in at 11:30pm (before the rush im guessing, because i was able to log into my account) received confirmation email 10 minutes later and an email 3 days later confirming day 1 delivery.
Whereas I only received an email yesterday saying Shopto couldn't deliver my preorder with them on day one (Now cancelled)
Which makes me wonder how GAME can tell me 3 days after I preordered that im guaranteed day 1, yet apparently Shopto have only just found out their stock allocation?
@SLEEVExOFxWIZARD thats a proper tongue twister, trying saying that 5 times while drunk 😂
Actually the shops aren't to blame. Sony is forcing everyone to have pre-orders open, even if they can't guarantee 2020 delivery.
@ShaiHulud @ShaiHulud same here mate! 😃
Argos UK email at 5.41am on the day confirming my Pre-order. Fingers crossed 🤞
GameStop? Selling allocation based on Sony's high estimate range, overselling those completely, receiving the low estimate, and cancelling or delaying all the orders they sold of inventory they were never going to have? I, for one, say this can not be true! Lies I say!
I blame Reggie.
@render Same here, my text came a couple of days later but it confirmed the delivery date on the 19th. Weirdly I got my pre-order around 10:30am on the Friday they went on sale, supposedly they’d sold out by then but maybe some cards got declined etc so units were reallocated for sale. Argos also did another round of orders so I’m sure the initial wave will be guaranteed for the 19th.
@Bad-MuthaAdebisi I have had a few from Game. Mostly them trying to sell me peripherals to go with my PS5 pre-order.
There's a big difference from you now won't get a day one system to you won't get your PS5 until 2021.
I've just had ShopTo tell me I'm one of the unlucky ones 😢 I accepted my preorder around 11:15am on preorder day, seriously, how fast did I need to be in order to secure one!! Oh well.
@severeatrophy What did your PS5 day one Game email look like? Was it the one that says "Thanks for pre ordering PS5 Console" "We are just as excited as you for the 19th November 2020!"
@Darylb88 No, I received the email you're on about last Friday. The email i got 3 days after preorder, was just like a written email with my order number and last 4 numbers of my game reward card. Basically just said that being one of the first to preorder, they could guarantee me day 1 delivery.
I did pay for DPD delivery and am a GAME elite member so not sure if that's why.
Interesting, to be fair I had to check out as a guest and the most recent email I got said my pre order would be linked to my account for my Elite points (which it has done now). Maybe I didn't get that email at the time because I check out as a guest. I guess anyone who pre ordered on the first wave should be getting one unless we are told otherwise
Got this from ShopTo today!
Dear Valued Customer, We are delighted to confirm that you will able to receive your console for day one/release date delivery.
@rjc-32 Excellent, hopefully the delivery network will be running smoothly that day
@Darylb88 I would imagine so, as both a brick and mortar store and online they will likely get a larger stock allocation than sites like Shopto and Box. Especially as they had another lot of preorders go live a few days later.
@MichaelHawj Pre-ordered from Best Buy. Not a single email has come from them. It seems those who managed to pre-order theirs during the first wave haven't been affected.
The US procured all the best facemasks when Covid 19 started , even from countries that owned them . I would not be surprised if the country with the bottomless pit for consumer items demands your pre ordered PS 5 and would wrench it out of the hand of children for US gamers with RTX 3080s and X Box Series Xs .
I got the second wave of pre orders from Gamestop US. It says it ships by November 30th so hopefully the delay isn't too bad. At least they were a "little" honest lol
@SilenceCZ Source?
@zimbogamer Gamestop honest? Those two words don't really go together. Lol.
@severeatrophy Yeah Game and Argos probably got the biggest console allocations for the UK.
am i supposed to feel sorry for some entitled gamers who won't get their console on time? this is simply shallow materialism that has gotten its hooks in people. maybe they are better off realizing there is more to life than being first in line for every overhyped item the marketers want you to buy? anyone with some sense knew that supply would be limited this holiday season ever since covid happened so nothing about this situation is even remotely surprising.
boo. hoo.
If it were one or two retailers the blame would likely lie on them. But since practically every retailer is now sending these emails it would seem like Sony originally promised them more stock and they had to adjust down when Sony couldn't deliver.
Alternatively I can also see Sony issuing launch pre-orders and after launch pre-orders(like the recent 2nd wave at gamestop)and all these retailers just combined the two instead of selling the after-launch pre-orders after the first wave pre-orders like gamestop.
Not worried about it at all. If online pre-orders aren't getting fulfilled, good luck finding it in physical locations without having to duke it out with someone for it. I'll wait patiently. Shoot, I haven't even gotten to pre-order yet!
@InsertUsername hahaha yeah I'm totally expecting to get an email saying that they are charging me a $100 gamestop convenience fee for 2020 delivery lol
@InsertUsername nice.. same here. i haven't receive email from them either about our ps5 pre-order not arrive on day one
I was able to pre-order I'm argentina today. It started 1PM and five minutes later I placed my digital ps5 pre-order plus another dual sense. Now... I doubt I can receive the unit on December 4th as that is the official release date here.
@carlos82 exactly well said
ShopTo just sent me an email launch day ready so I'm happy.
@DonJorginho me too congrats
@ShaiHulud I pre ordered in the early mornings around 2am.
@SilenceCZ They aren't forcing Tesco to open their pre orders, they are close.
@zimbogamer They'll waive the fee if you purchase their GameStop protection plan for the low price of $199.99.
@InsertUsername @knowles2
I’m familiar only with the situation of game retails in Czechia. At least there Sony was pushing to keep preorder open, even though the allocations are quite low.
It’s quite a headache.
@SilenceCZ Okay, but uhm...can you show me a source that proves that? I'm not trying to say you are lying, but proof is everything when it comes to claims.
@InsertUsername fortunately that was waived cause I got the PS5 Gamestop edition. The only charge I have is that I have to pay $9.99 everytime I turn the console on. Its such a great deal.
@InsertUsername Sorry man, I’m a former GAME Czech employee, word of mouth from a colleague who still works at HQ.
@zimbogamer They also charge $4.99 every time you eject and/or insert a disc. I hope they ran that by you before you purchased.
@theheadofabroom Game were an official partner, much like they were for Xbox (Xbox officially said you could buy from Microsoft, game, smyths and Very). Other retailers would have stock allocated.
Its quite likely that the partner sites were given an allocation. Such as 1st 1000 orders are guaranteed, plus we'll get another 1000 to you at a later date.
Where as other retailers would be told we will let you know how much stock we can get to you as soon as possible, so they had to sell blind, otherwise they risk selling zero pre orders when everyone else went live
bet they will be on ebay day 1 for some sill price like a grand
@David187 Congrats to you too my man! Hoping it gets to you safely.
"Hey, little Timmy! Guess what mummy and daddy got you for Christmas! Go on and open that envelope." ... "That's right! A receipt for the ps5 which will come some time next year. Yay!"
@Terra Here in the Netherlands i could preorder in March so lets be honest it was stock sold they didnt have. 😆
It is almost is if the retailers are selling more that they were promised as inventory, not Sony. I saw the day early per order madness. I was lucky enough to get the Sony email and pre ordered from them direct. Come on Nov12th..
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