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Topic: PS5 processing 99%

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Mckenziesam

Playstation 5 stating processing 99% then won't advance any further... Tried to boot into safe mode but keeps going back to processing screen.. Any ideas?

Mckenziesam

Mckenziesam

No idea.. My son woke up in the morning and his ps5 was on and stating processing??

Mckenziesam

leucocyte

did it power off in the middle of a game or something? if there's a disc in the PS5, try removing it.. otherwise, you could try and reinstall the latest firmware update from USB - https://www.playstation.com/en-gb/support/hardware/ps5/system...

however, if you can't even get into safe mode at all (with the console off - hold the power button, til it beeps a second time after about 10 seconds) to use any of the options, then i'd suggest contacting playstation customer support - it might have to go back to sony to get fixed.

leucocyte

Mckenziesam

@leucocyte thanks for the info. Can't even get into the safe mode menus to be able to download the update as all that appears even in safe mode is a processing 99% screen. Think it will have to go back to Sony... That's if I can ever get in touch with them without them hanging up!!!

Mckenziesam

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