I bought The Walking Dead Season One in April for the PS4 while in the sales but had not downloaded it. I go to download the game today through the game library and the only option I can click on is to purchase the game. Has this happended to anyone else? Who do I contact to rectify the problem?
Contact customer services and try to have as much information to hand as possible (order number and date would be best). Check one thing first though, try to look up individual episodes instead of the season pass, the pass should have unlocked them and through quirks in the system the pass may still have a price, while the episodes are marked as free. You still have to purchase the episodes for free for them to show up in your download list - this is the same iir for things like the Driveclub season pass.
I connected my phone to the PlayStation using the PlayStation app. Once signed in you can search for the games that you are unable to download directly from the PlayStation and the is a download to ps4 button that shows on the phone. That sent the previously undownloadable content to my queue and I now have my purchases ready to play. Hopefully this will work for some of you as well.
Same happened to me for the Michonne series. I had to download episode one first before getting the rest to download. So try and look up the individual episodes to see if they download.
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Topic: Bought a game on PSN in April now trying to charge me again to download
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