Topic: PSVR and Glasses

So, having used my PSVR for a few weeks, I noticed the lens has got scratched. I wear glasses and, as instructed, I wear them to play (in fact I can't see anything clearly if I don't). I keep the PSVR on top of my speaker when not in use, not in a drawer, so there's no way there's anything else that scratched them. Google suggests a number of other people are having the same issue.

My glasses aren't huge, they're actually quite small. I have pushed the unit close to my face, because that's the only way to ensure you get the best experience without blurriness etc. Has anyone else had this? What did you do about it?

I've just sent a contact to Sony about this to see what their advice / stance is. My expectation is they should replace the scratched lenses, and then give out proper instructions on how to avoid this.

A bit disappointed to be honest, and not sure I want to play any more until I've got this resolved...

NB - the below post has some tips to protect the system, but given I didn't expect any issues since I was told to wear the glasses when playing, it's all a bit too late!

http://www.vrheads.com/how-protect-your-playstation-vr-lenses

I do also wear glasses but made of thin, not superthin plastic and i didnt have this issue so far.
I have to say reading from this issue i alltime try not to put too much pressure to my eyes.
But it is really an Issue since you can read in other Forums of Lense scratches.
Sony cannot tell people that its no prob to wear glasses if others need to 3D print distance shields then. I am on your side. if the Glass is scratched by wearing glasses then id send it back and request a new unit.

Belonging to the PSVR Display Dust Protection i use this Lense Shield from the BigBen Starter Kit.
www.ebay.de/itm/Starter-Set-BigBen-PS4-VR-Starter-Set-Neu-OVP-/

Its very well done and fits perfect as a shield.
Havent seen anything similar so far from other companies neither Sony which is strange that they do not add Shields or even sell a Cap like this.

Just a quick update - after a few back and forwards with Sony Customer Service, they have agreed to fix it under warranty. I am actually super impressed by this, as they did early on point me to the manual where it does clearly state to ensure the glasses don't rub against the lenses (yup, it's hidden in the detail, but it's there), and said they would have to check if it would be covered. So they really had every right not to do it and I was actually fully expecting them to say, "Sorry, but no" and I would have had to take it on the chin as it is clearly my fault for not fully reading the instructions. Fortunately for me though they have - very happy customer

I've sent the unit back in on Thursday and hopefully it will be back soon all fixed - and I will take a lot more care with the new unit! I will probably look at one of the solutions people have made to make sure it's impossible for my glasses to get close. Personally, I would also add I think the warning should be in the leaflet that comes with it that says to wear glasses normally, and not hidden away in the manual and I'll feed this back to them once everything is working.

@professorhat: Did you get the new unit in the end? What are your plans on wearing glasses and stopping the headset in the future?

I'm interested as I wear glasses obvs.

My advice, don't use glasses with vr.
It might be the best and most suitable, but you'll still end up damaging the lenses.
I tried with my glasses to see if it helped, and it really did, but ended up with scratches on both even though I was careful. Gutted.
Psvr is kinda blurry anyway. Better off learning to put up with it than damaging it forever like I have...

_{Sorry but you were told before posting for the sake of advertising is not allowed here. You will have to take it somewhere else now I am afraid - Tasuki-}

@themcnoisy sorry, only just saw this. I did get it back and the answer so far is a very obvious one, just don't allow the VR unit to press against my glasses. Previously I was pinning the unit as close to my eyes as possible, but I realise now there's no need to do that. There's some light bleed in the day as a result, but at night there's no real difference I find.

Hi professorhat I know this was written month's ago but could you please help me out?

I can't find the email address to contact Sony about my psvr lens. Mine are alone scratched, well just my right one but it's making playing any games annoying af because I keep noticing it.

Any help will be most appreciated.

Cheers

@Kemosabe You can always try google. With that said please don't necropost. If a thread is more then 6 months old let it die. Thanks for understanding.