PS Stars, the rewards program on PS5 and PS4 that lets users earn points and digital collectibles, has been completely inaccessible for the past few days. Players began getting errors when clicking on the PS Stars icon from the PlayStation phone app, and now today the button has disappeared completely. It means nobody can complete PS Stars Campaigns, redeem their points, or earn collectibles.
Usually, the PS Stars program can be accessed by clicking on its icon in the top-right corner of the PlayStation app, next to the buttons for your notifications and settings. However, as proven by our own testing and the screenshot below, the option has now disappeared:
Gaming forums like ResetEra and our own and the PS Stars Reddit have been discussing the issue and trying to obtain answers from Playstation support, with the best response the company can muster up being that engineers are looking into the problem. Some users speculate the removal may be related to an imminent update — the program still can't be used on PS5, PS4 consoles, for example — but access to the entire program isn't usually taken away for something like that.
Do you have any further insight into the current PS Stars issue? Have a moan in the comments below.
Comments 28
Your friends play tab was kinda sad..
That's it guys, the experiment is over. Time to pack it all up and go home!
Offline Awaits.......
I have $20 unredeemed on that, they better put it back or at least let us redeem our points.
I bought a game soon after the issues began, so I just hope that after the problem is resolved I won't have to contact support to claim the points.
Sometimes when I refresh the page the icon reappears, but it will be in it's original state. When I click on it, it tries to introduce me to stars like I've never used it before then gives me an error message when I hit the signup button.
I used the live chat and support told me that they can see I'm already enrolled so it should be fine once they fix it. 🤷
I haven't had any issues with it up to now. Makes me wonder if they're preparing it for something.
I wonder if Sony will extend the campaigns since people can't access their PS Stars. Mines been gone for about three days now.
I just tried accessing it a few minutes ago to redeem points so I can buy some stuff on sale
lmao
It was pretty ill-advised from the start. Microsoft Rewards it was not. Although Microsoft is also working on making that terrible as well.
At least I managed to get Balatro few weeks ago...
Yeah, on Tuesday, I tried to start up a game included in a challenge but it never registered I played it.
I preordered Astro Bot. Hopefully I receive my points after Sony fixes it.
@Ralizah I haven’t been able to access Microsoft Rewards for months. They keep saying I’m using a VPN, which I haven’t used in ages and never used it to access my MS account. Asked support 3 times and each time get an email from someone saying ‘turn off your VPN’. It’s insane.
We can only hope that they give us all some free games or credits for our troubles. They’ve done that before with the PSN outages, so we can hope.
@nessisonett Weird. Maybe it's a regional issue? It still works fine for me, other than MS gutting the quests as part of their endless crusade to destroy the Xbox brand.
Thank the Gaming Gods I redeemed my 25k points on Tuesday on 5x £20 😁
@Ralizah I’ll probably regret asking this, but why was it ill-advised? I sign up and do nothing but what I normally do, I earn points for store credit. It’s very difficult for me to see a negative here.
Can confirm on my end. The little circle was there, I clicked on it, brought me to n error page that said “Something went wrong” and then when I backed out the little circle icon had just vanished. Poof. 🤷🏻♂️
@Ralizah Microsoft support are normally abysmal in general, I’ve found.
I actually enjoyed the service, it got me playing games in my backlog just to redeem silly rewards.
I always funded Helldivers 2 in full from coins collected.
Don’t really understand the criticism it got for a free opt-in service.
@Amnesiac I just didn't find the system or reward structure to be very intuitive or interesting in general compared to similar offerings from MS and Nintendo.
Hopefully it will be back up soon, I was gonna redeem my points for PS credits to go towards Shadow of the Erdtree.
I’ve had a bit of money off this but I mostly buy physical which just saves me a ton of money anyway. I do like stars though
@Ralizah I don't personally think the rewards need to be that interesting or intuitive. I get free money without any strings attached, that's enough for me and probably many others.
The icon is there for me but it just shows an error on the stars tab.
Giving digital rewards for starting a game is just absolutely ridiculous... yes the store credit is cool but you have to spend hundreds for 5 bucks... but with that said if they removed this stupid phone app needed thing and just put it on console i would appreciate that..... i guess.........
@Ralizah The collectibles are awful, but getting points for your purchases which turn into money is actually pretty nice.
I've had a decent amount of free credit from the Stars programme so far, all from buying games/DLC/PS Plus digitally that I'd normally be buying anyway (and using top-ups bought at a discount at that) and doing some easy activities like starting games from PS Plus etc. The game-specific rewards are nonsense though and the value of those games often doesn't match the wallet top-up equivalent.
The one thing I'd like to see improved is them adding bonus points for buying games the same month they're released rather than the month after, as that gets a bit annoying.
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