Redditor Unfallener has warned other potential customers about the issue and shared the response they received from publisher Nacon's customer service team. The email reads, in part, "We inform you that the developers confirm that if you bought the version of the video game for PS4 it is not possible to update the video game for the PS5 version. Unfortunately, Swansong is not a cross-gen product. If it's mentioned on the box, it's a mistake."
Honestly, it's surprising no one has picked up on this sooner, which could say a lot about the game's popularity or the types of games that customers choose to purchase physically. But still, it says that a PS5 upgrade is available for the game on the box, twice, and thus the purchaser should be entitled to such a service. Anything less feels like false advertising.
Unfallener has apparently filed a complaint with the FTC. We can't imagine the situation will go all the way to court, its more likely the publisher would consider making PS5 codes available to affected users or something similar.
We enjoyed Vampire: The Masquerades - Swansong, with its engaging lore and political machinations, but thought it was held back by some unnecessary puzzles. You can read our full thoughts on the matter in our review.
What do you think of this whole upgrade situation? Is this a simple mistake on the manufacturing level, and if so, does the publisher bear the responsibility to make good? Let us know in the comments section below.