A class action lawsuit has been filed against Sony in the US with regards to a supposed PS5 defect that shuts the console down completely when playing games. The person who filed the lawsuit, Christina Trejo, cites a range of Amazon customer reviews as well as Reddit threads that date back to around the time when the current-gen system first launched in 2020. The gist of the argument is that this defect is a fairly widespread issue, and that Sony shipped the console despite being aware of the problem.
Of course, lawsuits like this can be quite common when it comes to consumer electronics — but if Trejo's case holds up, then Sony may have to pay a fine. The thing is, Sony makes note of this potential defect on its official PS5 support page, saying that users can have their system brought in for repairs if it's shutting down during gameplay — and the lawsuit itself acknowledges this fact. It's all a bit back and forth, isn't it?
Still, it's likely that some of you reading this very article will have experienced a hard PS5 crash at some point over the last two years or so. The question, then, is whether this is a system-level defect, or whether it's a problem that can be caused by loads of different, software-related factors. The aforementioned online evidence suggests that it must be the console itself since the issue can occur when playing all kinds of games, but it'll be interesting to see just how far this lawsuit goes.
Have you ever come across this supposed defect? How do you think this lawsuit will unfold? Ask for a firmware update in the comments section below.
[source classaction.org, via techradar.com]
I suspended my game of horizon last night only to find the console crashed. Lost some progress but not too much. How have they not figured this out yet? They had the entirety of last gen to get it right. Still unreliable.
@claytortot213 I remember the console hard crashing when I tried to start it up from rest mode. Never used rest mode since.
Which is a shame since I really liked it with my PS4.
What an absolute maniac.
The guy that mows the lawn at my office didn't warn me about Hayfever.
Mine shuts down occasionally during gameplay and doesn't switch back on unless everything is unplugged for a couple minutes... Seems like a heat issue apart from the fact the console isn't running hot in the slightest and it's even done it when left in rest mode. I've seen many others report the same problem so I wonder if thats what this is relating to?
It's bloody annoying whatever it is.
Why stop at PS5? Literally every computer, including phones and tablets, can crash and the manufacturers all know it.
Removed - inappropriate language
I had that error once while having Returnal suspended in Rest Mode. Console didn‘t launch, I had to completely reinstall the whole OS to get it working again. And some few bugs with the rest mode but those are long gone, rest mode works like it should now.
Can they get sued for their terrible refund System please?
Wow, if my console broke, perhaps I might ask for a replacement under warranty.
No, I think I'll try my chances with a Megacorp in court instead!
Not come across this at all, nor heard about it until now. As long as they allow you to get a free repair for the life of the product (not just a manufacturer warranty period) I wouldn’t be too fussed.
The only time I’ve ever had crash issues have typically been playing a PS5 game like Stranger of Paradise or Horizon. Once I looked up getting the face plates off it hasn’t been an issue much. The fans get clogged up with dust and it’s hard to get it all out without taking the face plates off. That buildup will also crash your PS5
You guys with crashing ps5's are unlucky or i am very lucky, as i have never had my ps5 crash once since i got it from the UK launch. Weird.
I remember mine crashing badly in those first couple of months (day one purchaser) but nothing since.
This woman is related to Danny Trejo (Machete, Desperado etc)
Mine crashes all the time, and my SSDs need to repair themselves quite often as well. As long as it's not bricked I'll tolerate it, but I'll probably need to send mine in at some point. I think I've have it for a year and a half now.
Fine push square I'll rephrase it. I hope they get sued! I'm just so bitter about how theyve handled my repair case and not returned my console.
@Anke same here. It was beyond annoying, but I guess an update fixed it.
My launch console crashes after an hour of play - it seems like an over heating issue. Im really disappointed with Sony this time around. The PS5 is a great machine, but i think it doesnt feel built to last in any way.
I ended up buying a second console, but the sounds it makes has me in constant fear the same will happen again. Sony usually means excellent build quality, performance, and reliability. But it feels like maybe they skimped on the quality of some of the components this time around - particularly that disc drive which they obviously never wanted to include
The issue is real. My friend has had a PS5 since day one and his crashes a lot more than mine has. He can't even play certain games. He bought Returnal and he can't get more than 5 minutes through before his console crashes, and he's tried maybe 30-40 times. Same thing happens to him with Arcadegeddon.
@naruball yeah must've done somewhere early along the line.
Mine has crashed on Horizon Forbidden West. I had to reboot the console and lost all my photos and videos. I might sue Aloy.
I only had a crash in Astros playroom when I first got the console and 1 with Horizon. Other than that it's been smooth
So I saw this silly story elsewhere, but now i'm thinking my PS5 is probably due a vacuum/dust fairly soon, I've had the console open once since I got it last May to install an SSD and I gave it a good clean then. So in the end this story is worthwhile, giving me that gentle nudge toward console care 😅
Push Square's Mass PS5 Clean-athon. Coming soon.
Lawsuit! Lawsuit against everything everywhere!
Thankfully I haven’t encountered this issue but the SSD did corrupt after an ill-timed power outage. I had to factory reset the machine. I won’t be suing anyone.
My ps5 has been solid apart from a bit of coil whine and rebuilding the database once or twice for no apparent reason at all
Is this widespread? I'd love to see a poll. Not just has it ever crashed hbut also how often. Personally haven't had this issue... ever, or heard about it for that matter.
Whilst im sure there are some broken units out there, this doesnt appear to be a widespread issue from all the information available and you would expect the odd failing unit to covered by warrenty.
Certainly my launch disc vesrion and subsequent second digital one have operated daily with zero issues and remain completely silent.
In America you only need to look at someone sideways and they will serve you a writ, ludicrous.
My launch day fattie has been all good so far, only hiccups I had were with Cyberpunk 2077 which crashed a few times but only back to the home screen and I just loaded it back up. Think my issue was the game not the console.
@Futureshark so we know all these failing PS5s were under warranty?
I mean, I just don't understand what's wrong with holding a company accountable anyway. That's why class action lawsuits exist. Exactly for this reason.
@pumpkin_head sounds like the guy who sued a landscaper and homeowner after a tree limb fell on him while out for a jog on a windy day.
So far I've had no problems with my ps5 but I understand with all electronics anf gadgets there's some that are faulty.
But taking taking them to court is a bit extreme, I wouldn't be surprised if this guy doesn't even have a ps5 and never has.
My PS5 used to have issues with sleep/standby mode, or after a power outage but it seems to have gone away after recent updates. So, you know, those mysterious stability updates, lol.
In other sony news, a judge dismissed charges against sony for monopolization of its digital games and, subsequently, higher prices.
I should probs start taking notes on how often it happens on resume, I know it happened again just recently. Sometimes I think it might be game specific but who knows
My PS5 was in rest mode for 2 weeks when I went on holiday. When I got back it was exactly where I had left it, in the middle of a Returnal run. Maybe I'm just lucky
@Ravix make sure to clear the PSU vents. They clog way easier than any other parts due to being tiny holes. You can reach em without breaking warranty after the fan is removed, although you'll likely need a paintbrush or compressed air to reach. Guaranteed to cool your PS5 in use.
Praise the sun!
(There are hundreds of them suing Sony all year long for whatever reason I feel)🤷🏼♂️
This makes me a little nervous as I’m hoping to bag a PS5 soon. Is this centered around the launch model or the second version with the smaller heat sink?
Or is this all just random bad luck?
I have not encountered any hard crashes however i did have issues with assassins creed origins when i installed it on my ps5 to play through it in 60fps but thanks to shogun's advice i reinstalled it and i've had zero issues since..still feel bummed that i have no coil whine and for that alone i feel sonys singled me out and i'm going to sue..
@bpomber Sureeeeeeeeeeeeeeeeeee buddy. Since day one and they never had it serviced or had a replacement sent under warranty. You're full of it.
I’ve only had one “hard crash” where I had to restart. It was on Miles Morales during the launch period.
I have had to do one factory reset. I had it in rest mode, went to bed, and we got a bad storm that night. Lost power. I turned it back on and it refused to boot into any games and it was sluggish. I tried doing an SSD repair through safe mode. Nothing worked.
Eventually I said screw it and did a factory reset. Never had a problem since then. But now I’m a lot more careful with the weather. If it looks the least bit bad, I turn it fully off. Reinstalling games was a nightmare due to my internet connection. Fortunately I had offloaded some of my favorite PS5 games onto an external drive. I moved one of them back to my internal SSD and played it while I waited for the games I was actively playing to Redownload.
I reinstalled my disc games shortly after that.
I use rest mode all the time, but I never leave games running.
PS5 games load so quickly that I never saw a reason to. Opposite of how I used my PS4.
I think it’s random bad luck for the most part. This isn’t a 3 red ring or YLOD fiasco. In those situations, every Phat 360 and Phat PS3 was a ticking time bomb due to flawed engineering.
@D34DL1N3R Why would I lie about that? My friend's PS5 crashes a lot. That's all there is to it. I have literally no reason at all to lie about that.
@OrtadragoonX Thats a great point. Even more curious, when the game resumes, it takes longer to load from rest mode than it does to just cold boot the game 😂
I only use rest mode for Returnal because you can only save once per run and I wanted to save it
@OrtadragoonX I remember my 360 Elite had RROD’d on me. My PS3 and PS4/Pro never gave me an issue. I just picked up a Series X this month and still searching for a PS5 Horizon bundle.
I've had a few crashes to the menu, but nothing as bad as shutting the console down. In my experience it's the most problem free console certainly since the PS3 and maybe even the PSX.
Only twice I encountered this issue, restarting my PS5 after a while spending in rest mode. Never considered it such a huge issue, maybe it’s more of a problem for those very early adopters. As for me, I got my PS5 in September last year, shortly after the first revision released (the one were they replaced the screw for its base).
When mine crashes I just remove the Cartridge give the circuit a quick blow and slam it back in... Joking aside I've expierienced many common faults on many generations of Hardware over the years, playing PSone upside down to correct a laser issue, xbox 360 RROD, PS3 blue ray issues to name a few. I am interested to see were this could go as I just expect HW to fail from time to time but reading that people have had mixed responses from Sony with regards to getting a fix or a replacement console I can only agree with it if it leads to a positive change.
Got this problem with mine but mine is out of warranty so I have to pay 240 to get it fixed...... I don't have that kind of cash to just throw so guess I will just have to play it till it dies.... then hope someone will get me one for my birthday again..... sony told me that they would not confirm that it is a known fault. I hope this lady gets somewhere.
Of course I never had this happen before till today.
@Kilavarisa1 How old is your console because i dont believe thats reasonable. What a joke i knew with my PS3 i got a replacement after 2,5 years without any issue.
@Dunric I didnt have a lot of issues only one with Gems of War crashing. And with Demon Souls remake one crash its a few months old.
Everyone wants something for nothing.
Sony said they’d fix an issue if you have one.
I’ve no faith in humanity.
@Flaming_Kaiser it's a year and a half old. Sony have stated, in email and on the phone that because it is out of warranty that it is a 240 cost and we will get a 3 month warranty after the work is done, which imo is a joke
My PS5 has randomly crashed a few times, but it always seemed to be heating related from me leaving it turned on for too long.
I went through four RROD 360s. Microsoft replaced them all for free but it was very annoying. I had a fifth one (my first 360 that was a non-HDMI 20 gig model) that completely crapped the bed with disc drive failure that wasn’t covered. I sold it to fund my first Elite since I didn’t feel like replacing the disc drive myself and I needed an HDMI model anyway. Horrifically unreliable console. Enjoyed the games though.
After that I went to the PS3. Which never gave me issues. But it was a Slim model which used significantly better incarnations of the CELL and RSX that ran dramatically cooler.
By comparison, I had a few friends with Phat PS3s. All of them YLODed at some point. The 80 gigs were much more reliable than the 20 or 60 gig models though thanks to a cooler running power supply and a better heat sink. My best friend got a surprising life out of his 80 gig. It didn’t take a dump until 2016. But the others died by about 2010 or 2011. It wasn’t 360 unreliable, but Phat PS3s are probably third on the hardware unreliability front.
360 is by far the worst. NA and EU NESs being second. Phat PS3 in third. And unmodded Sega Saturns in fourth.
If you ever decide to get a Saturn, do an SD Card mod. That disc drive motor and laser assembly is appallingly unreliable today. Sega went real cheap with the disc drive on that console. But other than that, they are tanks and usually less trouble prone than PS1s.
@bpomber That's fine, but who has severe problems with their PS5 from day one and just keeps it and settles for it without a warranty claim? It makes your statement difficult to believe.
@D34DL1N3R I didn't say the issues were from day one. I said he's had a PS5 since day one. Like I said, he can't even run Returnal, which came out months after he got his PS5, so not since day one. As for why he didn't do a warranty claim, I don't know. You'll have to ask him since you seem to care so much about his situation. Maybe he just didn't want to send it away and be without a PS5 for a little while.
@bpomber It's not that I care about their situation. I'm simply commenting to a public comment on a public forum. If you don't want anyone commenting on or replying to anything you say, maybe don't post? I don't give a rats ass about your friends PS5. I made a simple statement that it's strange for a person to not file a warranty claim on a defective PS5. Plain and simple. It doesn't mean I have some deep interest in his personal situation. LMFAO!!!
@D34DL1N3R Actually I just made a simple statement about a PS5 having crashing issues. You then told me I'm full of it, implying that for some reason I decided to come on here and lie about the situation. You did not make "a simple statement that it's strange for a person to not file a warranty claim".
When I make public comments on public forums I don't expect people to come out and accuse me of lying about situations that have absolutely no benefit to me to lie about.
Instead of instantly accusing me of lying, you could've just asked me more about the situation, like a well adjusted, level-headed person would do.
@bpomber LOLOL!!! I admit my initial comment was overly harsh in nature, but I was actually referring to my second comment to you. Instead of instantly acting like I have some heavy emotional interest in your buddy and his PS5, you could've just asked me to elaborate like a well adjusted, level-headed person would do. Oh, wait. I already did that. Anyway, try not to stay mad the entire day, bro. Shrug.
@D34DL1N3R If you have no interest in it then you wouldn't have commented and accused me of lying in the first place.
Clearly you do have interest in the situation, and that's okay. The entire point of this site and the comment section is to discuss interests. There's just more civil ways you can go about doing it.
Anyway, I have nothing to be mad about today, but I appreciate the concern. It's been a great day. You have a great day as well.
@Kilavarisa1 I cant believe that this is legal 1,5 years for a €500 piece of hardware a washingmachine gets better service.
@bpomber You're moving the goal posts. I didn't say I wasn't interested. I said I didn't care or have some heavy emotional interest. A brief Interest in why they didn't file a warranty claim does not equate to emotionally caring about it. I was interested in why. Doesn't mean I care either way. Enjoy your day.
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