Fall Guys developer Mediatonic has apologised for a bug causing players to make "accidental" premium purchases in the free-to-play title's in-game store.
The issue was first chronicled over on Reddit, where numerous examples of players affected have been documented. When previewing cosmetic items like skins, players reported that the game is purchasing the item without input using their premium Show Bucks currency.
There have also been reported instances of Show Bucks disappearing from players' accounts and items being switched after their initial purchase.
The Fall Guys support team was initially unwilling to refund players by citing a policy that states all cosmetic purchases are final. This was reportedly done quite brusquely, in a couple of instances. Thankfully that stance has been reversed (at least in this instance), and all refund requests from 21 June will be honoured.
It's nice to see Mediatonic making things right, but adequate safeguards for accidental purchases, whether bug-induced or otherwise, really should have been in place from the get-go.
What do you think of this bizarre Fall Guys bug? Were you affected by it? Seek restitution in the comments section below.
[source twitter.com, via pcgamer.com, eurogamer.net]
I wouldn't be so quick to blame mediatonic this is something I would expect in a game like Fortnite & it just so happens that epic now owns fall guys
That original response by their support team was shocking. It was the backlash to that response that forced them to backtrack and issue the apology.
They are literally just shanking people for their money at this point smdh
@BritneyfR_ee "apology" sorry we robbed you blind 🙄😤😤
@huyi sorry epic made us rob you blind
@dkc_fan and they will continue to do so 🙄🙄 I went into game yesterday and there was nothing else but NFT and V bucks for Fortnite, I'm not young anymore but I can see that this is a major issue that we as gamers we need to talk about, the fact that I haven't brought a physical ps5 game for a long time, this is a concern!
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