Maybe Don't Put Your PS5 in Rest Mode While Playing Spider-Man Remastered

Is this only when running the game from an external HDD? Or does with happen when it's running on the SSD?

@Zanao you can't run that game from an external drive

I’ve just started using rest mode on my launch PS4 so I can suspend Titan Quest without having to restart from the last checkpoint. As it’s kind of a new feature for me I probably would have used it on PS5, even if not strictly needed given the rapid loading snd activities features, so thanks for the heads-up. I’ll wait for a firmware patch (assuming one isn’t already out by the time we get out ps5s here in the U.K.).

Well it may be a little bit annoying to close the game everytime you want to set your PS5 on stand by but considering how fast the game loads it's not that bad.
Just hope there is a patch soon

@Zanao This warning is regarding the Spider-Man Remaster only available for PS5. PS4 version available via BC has no issues.

@carlos82 I guess I don't understand why it would give a "repair your external" if it wasn't running from an external.

@Zanao Because it’s a bug. Bugs usually cause weird things to happen, including error messages that shouldn’t normally fire.

Thanks for being transparent about this. I'm trying to explain a lot from my side, but obviously and understandably people believe articles easier than comments.

Keep up the excellent work!

@Zanao It gives a ‘repair your external’ message because, just like the PS4, a crash cuts the power to your external hard drive and forcibly ejects it, which is absolutely not recommended for the health of the drive. This is why it asks you to repair it on PS4 too, to sweep the hard drive and check for corrupted data, even if you were playing from the internal.

@Zanao You make a valid point.

To explain what's actually happening, some game files are not being saved and stored as the engine and the flash IO expects. So it's causing the IO controller to look for a file that won't exist in the place it's looking.

It's basically the controller not knowing what has been allocated where, but we are talking 1KB type files.

Just wanted to let people know. For those understandably confused at what in the world is going on.

@nessisonett also correct. It's not mounting, unmounting or even firing up drives as expected. So good shout.

@Zanao You are unable to run native PS5 games on an HDD. PS5-only games can only be installed on the built in SSD, while PS4 games can be transferred to an external HDD

@God_of_Nowt Thanks, I'd assume if it was on PS5 it would say "repair your internal" or "solid state drive" not external, I understand it's a bug and why it's reading incorrectly just seemed odd that the error would have that nomenclature to begin with when you can't run PS5 games from an external.

So to be clear this is a problem with suspending the game, not with rest mode right? Still safe to use rest mode when not suspending a game?

Ok! so on the 19th make sure to
A) not put into rest mode
B) Don't use an external drive just yet
Got it!

Hope there'll be a firmware patch to fix this!
Very anxious I'm going to brick my console on launch day!

@Zanao Haha, I totally get your trail of thought. It makes sense, it's just down to essentially there being no true error message it can give that is specific. It's basically a general error message. But the code assigned to it will help divulge the actual issue, along with the time it happened etc. Like a bug on PS4 used to tell us on the Dev side to connect the controller, when we knew it was actually meaning something else entirely. It's comical if it weren't so frustrating for people.

Feel sorry for the beta testers of the new consoles.

@Perryg92 You'd have to try hard to brick it. Do as you stated you will and you'll be rock solid buddy.

Oh, and yes they're definitely working on this as a priority, as I've been told to submit all my debug code for certain time periods.

It'll get fixed. Just do as you state until it is

They rightly decided that Quick Resume was a pretty useless feature so they didn't include it to be sure that everything was working at its best! 😂

My "not at launch" sense is tingling.

@Mega-Gazz I'd stay clear of rest mode for the time being. It's the case that in rest mode the reading and writing of files is causing the corruption. Yes, only certain games seem to be triggering it. However, it's clearly not just an isolated issue, or Sony wouldn't be requiring I submit debug errors when I never played this game on my PS5.

Just exercise caution, rest mode off, USB external drives certainly off if using rest mode at the least.

@andreoni79 Well people are having issues with quick resume too. Wonder if it's related.

@andreoni79 Quick resume is incredible, I hope by the time I get a PS5 it has some form of it. You don't have to knock it just cause you don't have it. I do hope though these PS5 issues are resolved quickly so everyone can get back to enjoying their awesome new console ✌️

@God_of_Nowt thanks man. You seem to have inside knowledge

@God_of_Nowt so, just for clarity, I can use my external with it as normal but just make sure to fully shut down when I’m done until a patch arrives (unless one is already dropped before the 19th).

@Mega-Gazz Haha, despite what some think, sure do. I don't mind not being believed, but it's not my console I'm turning into a paperweight if I'm not believed. What I don't know, I simply don't comment on.

And I want to make sure other people don't become a statistic, because its launch, we should all be loving it.

@AlexSora89 Why pay people to do Q&A when you can have millions of people pay you? 😉

Odd problem but I'm confident Sony will patch it.

@Weebleman I've been told not to plug in my external drives, but that's due to needing to send debug code, and every time I piss about with the external I'm creating lines upon lines of new potential code to sift through.

So, I would advise bugger rest mode off. Then external to be used minimally in all honesty. If someone can download and not use external, I'd urge them to.

But yes, just shut down fully, don't keep transfering back and forth, and check for an update before turning your console off, then again when putting it back on for the first time next day etc.

If this is at bad as it gets for the PS5 at launch that's not bad going. I reckon with the pandemic a lot more gremlins would have squeaked by quality control as opposed to usual. If it's one that's patchable and not terminal like this, and it's the only one. That's still pretty good going.

@God_of_Nowt What about reports that using a LAN cable can cause problems? Not for transferring data, just normal use.

@God_of_Nowt appreciated my man. I’d imagine this will be at the top of someone’s list right now so hopefully it will be sorted pretty quickly. If not I will just hang fire with external drive until it is. Again, appreciate the info.

@Mega-Gazz See, this is where I think some people are tripping on acid. As LAN has been fine for all I know, plus Sony haven't remotely even spoken about that aspect. WiFi is a bit iffy, but that's mainly due to the error code for WiFi trigging when there's a tiny seconds drop in signal. Which happens with most wireless devices for a split second. So that's just a case of them adjusting the time that triggers the error.

@Weebleman My pleasure fella! I mean the only thing wrong with my PS5 currently is I broke the stand. But that's an issue with my hobbit feet and stupidity with thinking I'll walk around it when moving the PS5.

😂

@God_of_Nowt awesome, thanks, I’m safe to plug in my LAN cable

Thank you again for all you are sharing here.

@Mega-Gazz Pleasure matey, I mean between Push Square, Geoff Keighley and myself at least Sony can save on some social team members pay cheques. 😂

@God_of_Nowt a true legend among the community here. Thank you Sir for all of the information you have been providing us.

I feel excited for the launch of the console but at the same time left out because although its launched, we can't fully celebrate until we get the consoles in our hands next week.

Hopefully fixes will be quick and rolled out before the European launch. I can hold off plugging in my External until a fix has been issued.

This issue looks to be related to putting the game in rest mode while having an external drive connected, so it might not occur if you don't have an external drive plugged in. Nevertheless, I wouldn't want to test that theory personally.

It's not really acceptable this is happening. You'd want to test these things before launch, no? Sounds like a big hiccup on their part.

Thank god we are waiting till 19th hopefully will b a patch out day b4 which means we get glory from day 1 still wish I had it now though 😭😭😭😭😭😭😭dam u sony

I'll stick with PS5 games straight from the internal drive for a while until this whole thing is straightened out.

@God_of_Nowt yes indeed, thank you. My console arrived today and it's waiting for me at home. I'll be sure to hold off on using my external and/or using rest mode (which will take adjusting to as I almost always have my Pro is rest mode when not in use). I'll wait for the inevitable update!

Swiss cheese error #5

So like most of us I'll hold off the external HDD.

It's still more space on the SSD than the launch PS4 so not a real issue at the moment.

Sounds like the firmware team will be busy.

God-of-Nowt how long do you think debug, testing and QA before rollout will take when they find the issue?

@God_of_Nowt What you suggest! I just dont want to crash my console tbh
1. don't use reset mode for a while cause it might crash your console!
2. u can use reset mode but just don't use it when you spiderman remastered open!
Thank you!

It'll be sorted in no time but this is one of the reasons I never buy a console at launch. Although I do end up buying games for systems I don't own yet in preparation for the day I get round to buying it. I remember owning several PS4 and Xbox One games way before I actually got the consoles. I have a problem.

@God_of_Nowt so basically shut down after every game and power off. What about the updates can you get those on disc when new games are released ? I ask this as I am not connected to the internet.

@Thesnipergecko Thank you very much! I praise the Gods working on it, wouldn't like to think of their work hours being put in.

It's an amazing console with technically less bugs reported to my knowledge than the base PS4 at launch. It's just this one has understandably worried many.

But, with every success, like a multimillion selling console, comes down sides, like people waiting for something to go wrong and never looking at it in perspective.

That's why I appreciate Push Square being balanced, it's not a great situation, but it's far from what could be happening.

This should have been caught, but it's the price you pay when you use hardware that's pushing boundaries and an OS that technically wasn't ready for the public until a few days ago. There's no defending these consoles have been impacted by wanting to keep a November launch during a pandemic.

This is what happens when you release a console with an unfinished OS.

@KeldorTheCursed That's right buddy, just don't follow any guides, or "how-to" solving anything until we all have word on it from Sony or a reputable source like this site.

As doing some debug options like ACG (the YouTuber that started this publically), can cause the internal drive to write a whole lot we don't want it to. And there ain't no replacing it separately as we all know.

So just stick to the boring advice and it'll save you being a statistic.

@kingtoten I personally couldn't recommend rest mode to anyone. As I wouldn't want to be responsible for the result. I think it's much safer to fly on the side of caution, as worst case you're being safer than you need to be.

So for now, check updates manually, and check back on PushSquare, Sony direct for updates.

@Xiovanni An OS is never finished, no true designer would say their work can never be improved upon.

However, yes, it would have been mighty helpful had they noticed this earlier. So no defense there. Haha.

@Jollymo Correct!

For updates, if you can, WiFi on a mobile device, if too costly in your region/mobile plan, then you can use a USB tool to update the firmware, so a USB stick. So say from a friend or family member you trust.

The discs don't typically have the Sony firmware updates on them, unless it pertains to a specific update that will be needed for the hardware, so say the fash controller etc.

So any possible way you can update, do. If you're still struggling by month end, make sure to check with Sony official support if they can supply a disc. They could for PS4 in extreme cases.

@God_of_Nowt I was referring to how they confirmed some features would get added in a later update. Rubbed me as a red flag the console isn't ready for launch.

@Xiovanni Yeah, there's been a lot patched later than even I expected. I haven't had an official reason, so I've assumed most being at home. But who the hell knows. Agreed though, it's oddly last-minute in some respects.

@get2sammyb could you create an article where good Samaritans like @God_of_Nowt can share their experiences to help early adopters to face issues and bugs? Or maybe just rename this to make clear that we can always refer to the comments to do not feel alone while facing some issues.

@madcow78 Yeah, I'm trying not to irritate with my posts. But I'd rather someone be saved a crap Christmas than read something in a Twitter post and it's just terrible advice.

Push Square are really being open though, so kudos. Really impressed.

@God_of_Nowt mate you’re not irritating anyone. You are just plan and simple helpful! This will be my first day one console, but am aware of the issues that can come!
I asked on Twitter about this issue but none replied. So what I can tell: you are a gem!

@madcow78 Haha, ta very much! Yeah, the social teams are the last to know anything. The first are the people who don't post anything useful on their Twitter accounts. Like upper echelon Jim Ryan folks.

Good thing though, I got told it's already being worked on. So that's reasuring. As like I said, it was suspected just prior to launch but of course not fully known until people start physically farting about with the console.

@God_of_Nowt just wanna know what you think do you think its something with software which means (with updates might get fixed) or the problem is with hardware (which means it can't get fixed unless they fix it in the next wave of consoles, they trying to sell)
what do you think is this a hardware problem or software?

Since I don't have that huge a library with PS and my external PS4 drive was just a powerless laptop drive I was planning on sticking with the internal only for now anyway. But this is a good heads up because I always use rest and suspend modes on PS4 and X1/X. Not sure if I trust rest even without an external HDD for now.

@God_of_Nowt Another Playstation Launch without Rest Mode, it seems. Maybe 2022.....

@NEStalgia Oh don't, I can't even dare to think of 2022 yet! I've never been a religious man, but I've found myself praying to the Gods a lot this year. 😂

@kingtoten Purely software, the hardware by all accounts seems like the most heavily tested and well rounded of Sony's for years.

However, I think it's a little obvious to
anyone that plays around with the UI a bit, that the software side of things has taken a back seat. It's good, nice, but it's not as intuitive as I'd have hoped and a lot of ideas I can't speak of are clearly shelved until a later date.

Usually, the software and hardware side of things work in harmony, as teams, so from input with Devs like us, and then R&D, hardware teams and so on.

That did happen, but basically as we all know, this year went to the dogs pretty quickly, and sadly not to the Naughty Dogs.

So at this point last year the hardware was pretty much finalised, just of course a few bits and bobs from AMD they had to wait for cost wise, production capacity wise etc.

Now, with all that done, usually they'd speed along with software, already having a base, with us Devs providing a good bit of feedback, our Q&A teams etc.

But, when what appears to be the second coming of Christ happened, what happened to all those in software? Well, they work in office settings, and well, they got sent home.

Now, we overnight had a situation whereby GB's of data, images, sketches, all manner ideas and solutions had to be solved remotely yet still collaboratively.

So say if someone has an idea for someone on the desk, they'd just pop over or call, chat it out, get a prototype conjured etc. Then instead it meant trying to grab them, us Devs (First Party), and so on at times that worked across different time zones and working conditions and internet conditions.

As Jim Ryan stated to BBC a few days ago, he doesn't think he'd do this again, as in release during a global event like this. Which I'm thankful for, as I don't think I would want to be part of it.

All that said, that's essentially the answer no one wants but is what actually happened, the big scoop Bloomberg can post on their front-page.

This is by no way excusing the patches being needed and functions not working correctly, but I think it's important to emphasise ...

You can't have hundreds and thousands of staff work from home for months and it not lead to all manner of unexpected delays, errors and collaborative issues.

Now, if I were Jimbo would I have delayed things? I'd likely have discussed with Microsoft to agree a more reasonable expectation for both companies this year, but that's not usually how it goes. Ego gets the better of them, and we fight on and inevitably mess up.

So, software the issue, it's actually a pretty small issue as in capacity of fixing versus a physical issue with millions of consoles already shipped (not mentioning any console in particular ...)

Rest assured, this will get fixed ASAP, just for now don't poke the bear and try out features that are known to be causing the issue.

Like Push Square finding this and reviewers too, doesn't suprise me, as they often find things out people like me wouldn't. I just turn it on and play a game for the most part, where places like this test every aspect out of their reporting duties to the public.

So I'm actually thankful to places like this, it's because of reviewers this is even being addressed as quickly as it will be. I'm just surprised any of us having a console this side of Christmas.

Greatness awaits is what I'd review the software as currently. 😂

Fine by me, i don't use it on PS4 unless i'm downloading and have no intention of using it on PS5.

@God_of_Nowt Oh wow that was perfect! thank you for answering my question and going deep down with more information! you should become a journalist no kidding I would love to listen to your podcast or anything you have so much information and I really appreciate that!

@God_of_Nowt do you have the U.K. phone number for Sony support in regards to this matter. I was wondering if I don't connect an external HDD or use the rest mode, do I actually need to get the update ? The issue in question seems to revolve around external storage plus rest mode so if I don't use either will my console be ok ?

SONY really NEED test things better really. My SONY 4K TV after a update is causing me problems a bit :-/ COME ON SONY! YOU KNOW I LOVE YOU! SO LOVE ME BACK!

@Jollymo So far, your console should be absolutely fine. It's only a cautious recommendation to not use rest mode (mainly with SM Remaster), and heavily transfer on USB.

Remember, this started by YouTubers and some journalists witnessing issues, and their Sony reps have reasured them it's being resolved.

If you never have access to the internet, then I'm not going to lie, using a PS5 could be rough in a few months and years time. There's a lot of quality of lielfe improvements they will want to make on a console to begin with.

The last thing people need to do now is hound Sony customer services who barely know more than a basic script (not an insult just it's the nature of their job to have standard key responses).

This issue has so far, knowingly impacted less than 1% of people, if they've shipped a few million, which they have, it's actually closer to 0.1% than it will be 1%.

Remember, every electronics device you own has a failure rate, and reported issues, but we don't need to hound Russel Hobs because our kettle is reported as dying on Argos website by two people.

Remember I'm not trying to panic anyone, just to offer clarity and a bit of transparency. But you shouldn't worry at all. You can keep sticking a game in that PS5 it shall play it. But of course features to update the flash controller, other hardware, media apps, security all will require internet.

I know it's hard, but just try to relax into just enjoying the console. So far you have no issues, so you should be golden. These aren't issues that take days to discover for any of those reported.

@kingtoten Haha, thank you. I just want people to know all sides to a story without panicking too. It's easy to fall down the trap of the internet and people "reporting" issues, but it's important we recognise there's a big difference in someone reporting an issue who's a known recipient of a review console and it failing (ACG on YouTube), versus a person on Reddit claiming to have a coil whine or "broken PS5".

When you sell as many as Sony have, even with last gen, remember there's a lot out there who would love to see them fall.

I mean I've read today on here by someone PS4 consoles had 90% coil whine. So they're stating 90 million consoles or more were confirmed by their own ear to have coil whine, now I don't know about you, but that's a lot of consumer data this poster seems to have LOL.

@God_of_Nowt many thanks for all your feed back on this subject. I still eagerly await the 19th of this month with a deep feeling of excitement to play on Demon Souls. You have provided clear info for which I am grateful. Once again Thanks...

@Jollymo It's been my pleasure, you just sit back, avoid some feedback for a while and relax. Remember, if all goes sideways, we can get a free replacement, but statistically, you'll have a console you just simply have to enjoy!

Pleasure chatting to you! Have a good evening!

@God_of_Nowt I highly doubt Microsoft would've delayed the release of their next xbox just because Sony asked pretty please. Microsoft has a huge cloud infrastructure and develops remote collaboration platforms, so pretty sure they're able to work remotely. At the same capacity as working onsite? Possibly not, but most likely not at such a diminished capacity as to introduce too significant of delays.

@Milktastrophe No company that relies on in person collaboration can work that well from distance, so it's certainly impacted all. No company is hiding that fact right now.

And they do indeed have cloud infrastructure, Sony use it on PSNow, and are implementing it into their other online structures too.

This whole battle is a healthy competition, Sony and Microsoft know a lot more about one another and influence one another more than people seem to think.

You're right though, it's not a case of Sony and Microsoft asking pretty please, it's more a case of two corporations responsible for millions of consoles disrupting possible food chains, household supply chains, urgent deliveries of medicine and so forth, just agreeing to delay things for the greater good.

They nearly did, hence why we have a UI that's not at the standard they'd want.

I agree, they likely wouldn't say yes, but things have certainly been discussed. They talk a lot. They cheer a lot for one another and we all meet at parties and so on LOL.

The beef is between consumers, not us. I wish it were all delayed if just so consumers could relax a bit and not have such a hectic time during a pandemic situation.

It's all good though, we all get to have some fun online together from our respective next gen consoles.

Are you picking one up yourself bud?

@God_of_Nowt Thank you! Knowledge and common sense are a rarity these days and ALWAYS appreciated.

@God_of_Nowt honestly, do you think I’d be better off just leaving the ps5 in the box for a week and work on my ps4 backlog while I wait for an OS patch?

So, I got mine today and have messed about with both Astro and Miles. I've had to stop and start my playing (busy day), and have just simply closed games and shut down the system with no problem. I don't really expect any issues so long as I keep on with that for the time being.

@God_of_Nowt eh, you're going to need a citation for PS5 and Xbox deliveries disrupting supply chains for groceries or medicine. Remember at the start of the pandemic when groceries couldn't keep staples in stock but restaurants could and started selling them directly to customers as groceries. That was even the exact same product.

Yes, I managed to get a PS5 at launch from Best Buy.

@God_of_Nowt oh and regarding PSNow, it runs on Azure.
https://www.tweaktown.com/news/65959/sony-microsoft-team-up-azure-power-playstation-now/index.html

@Milktastrophe Ok aware regarding Azure. I said they use Microsoft technologies. You really are running for an argument.

@Milktastrophe No citation needed. Literally ask anyone working in logistics, it's a well known fact that delivery chains have been pushed to their limit in some countries. USPS, Royal Mail, shipping companies in the UK couldn't get certain items moved across the UK fast enough at times. Just look it up. Or don't. I literally could care less if you believe a fact or not.

@Mega-Gazz I wouldn't worry about leaving it, I mean you need to boot it up and test it anyway, so might as well get around to it. It's incredibly rare there will be anything wrong I'm assuming, but if there is, you at least can get a head start contacting Sony if you need etc.

But for most people nothing will be up at all. I'd just avoid rest mode and Spiderman Remaster in particular, along with external.

I mean Insomniac have now mentioned they're looking into this and inevitably working on it.

Basically they said publically what I said a while ago LOL.

Anyway, you'll be just fine most likely, but just be on the safe side. Don't use rest mode and USB.

@KeldorTheCursed See, do that and you'll be golden. A lot of these people on YouTube, Reddit, Twitter and so forth, not one of them mention what they did before they turned on the camera in detail

I've seen various graphical glitches, loading errors, all sorts, yet not one of them mention their detailed use of usb drive, rest mode etc.

So technically it's impossible for anyone to know what they did prior to what happened that they recorded.

Therefore, I'd stick to what you're doing and remember to check for updates manually. Other than that, I don't think you'll have anything to worry about.

Oh, and enjoy. Don't forget to enjoy haha.

@God_of_Nowt I'm definitely enjoying 😁 It looks and feels amazing and Miles plays like a dream!

@KeldorTheCursed Oh man, that's one hell of a game! I spent a good hour just looking in windows or flying past and taking screenshots to show other Devs on Discord. 😂

Really solid story too, man I love hearing of people having a brilliant time on it. It's so refreshing with all this crap we have all dealt with this year.

@God_of_Nowt my only regret is that I won't have a lot of time to play as I'm working all weekend. Looking forward to my Monday off though!

@God_of_Nowt Thanks again man, you’ve really helped calm my nerves, I appreciate your transparency.

@Mega-Gazz Anytime buddy! Make sure to have an awesome weekend!

@KeldorTheCursed Well, in that case, bring on Monday, and make sure your Dualsense is charged and ready haha.

@God_of_Nowt that's why I bought a spare 😉

@God_of_Nowt sorry for leaning on you so hard, but you’ve been so useful.

Here is my experience so far:

• When I turned on the machine for the first time, I got a beep then nothing. Second time same thing. I changed the plug to a different plug, then pressed power and it started up fine - but for half a second it did the “repairing system storage” or whatever.....
• Later after setup and everything I started downloading a game, and just on the system menus I got a crash, screen black, then a bug report screen (which I submitted).

Should I be concerned or do you think those are just software issues with the OS?

@Carl-G As much as I agree with you about the testing, there's also no way these companies can test and catch everything that can go wrong. Out of millions of these things there are going to be bugs that slip through the cracks.

@Mega-Gazz I'm sorry these things have happened to you as well buddy. However, I wouldn't worry, as all of this so far is linking to software hiccups that are in the process of being ironed out.

It's kind of reminding me of two incidents with Windows 10, one when it was released it crashed more often than any console I've ever witnessed, and one relatively recent patch bricked some workstations we had.

So it's certainly not the case that this is remotely rare when an OS updates or is new, however, I understand it's worrying and infuriating.

If you avoid rest mode, it means it's technically "on" longer and communicating with the hard drive, and there's certainly a link to that and it seemingly getting into a boot cycle error of recovering the hard drive and so on.

So avoid rest mode until further updates, but other than that and external drives, just have fun.

And remember your PS5 isn't broken or needing replacement, it just has a little cold and needs some medicine.

@God_of_Nowt Thanks. I was worried about something like a bad sector (or the SSD equivalent) on the chip, or maybe a weird power supply issue. But I used it for a couple hours after that and no more issue.... mind you I didn’t use the game that was downloading when I had the OS crash (bugsnax), so it could still be something with that part of storage.

Aaaanyhow, thanks once again.

@Mega-Gazz Yep, avoid games part downloaded even if they state as playable, as that's caused an issue before with others. But only a tiny few, but it's clear it's a storage issue.

I guess thankfully the flash controller can be updated on the fly, that's turning out to no doubt be the saviour, otherwise I'm not sure everything would be looking so rosy update wise.

Hope you get lots of use out of it though and enjoy it!