Here’s an interesting customer relations strategy from renowned console and smartphone skin slinger dbrand: it’s refunding all PlayStation 5 pre-purchases because “you assholes” won’t be able to apply them properly. In an alarmingly candid Reddit post, the company explained that it has “no interest in selling a product that will generate a dozen customer complaints for every purchase”.
The organisation said: “We’ve seen you assholes try to apply the corner of a smartphone skin. Trust us when we say you can’t handle an application that’s 9x the size. Look at it this way: we regularly weigh the possibility of discontinuing AirPods skins altogether for no reason other than that you idiots can't install them correctly. A ‘full coverage’ PS5 skin would be like AirPods on steroids.”
To be fair, the firm just doesn’t appear to be satisfied with how the test skins it’s created look. Because of the unique shape of the system, it’s really difficult to design an adhesive that effectively covers all of the console, meaning you’re always going to end up with bits of white exposed. It posted an example of how its prototypes look, and it’s not particularly compelling.
“Our goal was to collect enormous sums of money in exchange for satisfying the consumer demand of making the PS5 not-white,” it added. “The product we’re confident you can apply doesn’t deliver on that promise. The product you have no chance of applying comes much closer to delivering on that promise, but again serves no purpose if the vast majority of you assholes can’t apply it properly.”
The company closed out by issuing a warning: “If you come across the promise of a perfect-looking, full-coverage PS5 skin that’s just a few clicks away, remember this post. We can all but guarantee it’s going to look like sh*t.” So yeah, looks like Sony’s probably going to have to flog those rumoured replaceable faceplates after all!
[ Thanks for the anonymous tip ]
[source reddit.com]
Comments 62
Fair enough. I imagine the strange curve would make it hard to apply properly. I’m lucky in that all of our furniture is white I guess.
Well... alrighty then. That’s one approach to customer service.
They would've tried their best and that's all we can ask of them.
@Medic_Alert Lmao, fair point.
This is like going to those restaurants where they yell at you
I appreciate Dbrand's marketing and PR. LOL
Well, they've gained my respect.
Not often companies are honest. Fair play to them.
Anyone with a child would know how difficult it is to apply those stupid stickers to toys at Xmas 😂
They're not wrong!
This is hilarious and 100% facts...we wouldn't apply such a huge sticker correctly lol
I can't even apply a screen protector without having bubbles lmao so they're not wrong.
@God_of_Nowt Passive aggressive? Dude, it’s aggressive, nothing passive about it lol
My OCD has never let me use skins lol it’s a nightmare
Can’t blame them for calling a spade a spade. The vocal gaming community can’t seem to handle a slight delay or slightly altered puddle without sending death threats so...
Real life customer service, fam. Ya get me.
@get2sammyb I think the headline should have a censor to follow community guidelines.
That said, this is a funny response. Especially paired with the how they aren’t satisfied with the one you can apply.
The Real World...
...when companies stop acting nice...
..and start getting Real.
It's weird, I've always felt @hole meant the sort of attitude they are showing 🤔
My English sometimes may not be up to date.
Well yeah, I cannot apply a shatterproof skin on my mobile phone, so my PS5 would look like air-bubbled poop.
Me: Hi! I'd like to buy a PS5 face plate pleas-
Customer Service: You stupid c*&ks&*kers wouldn't know a face plate even if it kicked you in the b*lls! GOOD DAY! (hangs up)
Me: (beeping sound loops on the other side of the line) ...
Truth in advertising at its finest.
From the rest of these comments, my ability to correctly apply a sticker is somewhat of a superpower! As I love sandwiches I shall take Panini as my superhero name.
I might be offended if they weren't 100% right. I'm too stupid to apply skins and screen protectors.
@JJ2
I think in this case they're just expressing how anyone that deals with the public starts to view just about everyone they encounter for work. There's many different versions of customer/client but they all fit under the broad category of "a holes".
Haha wish more companies were this honest. Can’t stand all that fake corporate BS.
Dawww, thank you Dbrand 😊
For those not familiar with Dbrand, this insult-comedy thing is their whole marketing schtick along with pretending everything is done by robots rather than human employees to make them seem cool and interesting compared to other phone skin and case companies. Whenever I've had an actual customer service issue with them they've been very helpful, courteous, and obliging. Here, this is just their "fun" way of discontinuing a product that they weren't happy was user-friendly enough
Honestly, they aren’t wrong. I get my screen protectors for my phone installed at the store to save me the hassle and if they screw up, they try again at their own cost.
I mean honestly this is pretty fresh compared to the regular corporate talk we're given usually from companies.
Refreshing to see honesty in all it's glory.............free the Weatherfield one I say 😱
My feelings would be hurt if they weren't completely right. I feel like I have to prep for surgery every time I apply screen protector to a device. No way in hell would I be able to apply a big ass skin like that.
Plus, it's all in good fun, and dbrand makes really good products, and if you do have a problem their customer service is really helpful and nice.
I'm actually really good at putting on stickers and decals and such. Did a fair amount of vinyl on my car when I used to have money to burn on modding. And don't even get me started on all the decals I've had to put on kids toys over the years.
But I still love everything about their justification.
I am....ok with this.
This guy should definitely work at Apple customer service. With the vast majority of users with an IQ lower than a winter temperature, he'd have a lot of fun.
What an arrogant bunch of ‘*****’ Dbrand are! they will have lost customers with those words. One way to run your business treating your customers with utter contempt and insult them publicly.
Well that's refreshing.
You can make your own PS5 Skin, with.....
Adhesive roll (For Decoration) Easy !
@S1ayeR74 Erm... they've been like this since the start. In fact some customers actually ask to get insulted.
It's like one of those gimmicky restaurants where the staff purposely have bad attitudes.
If only all companies and businesses can be this brutally honest to their customers. All the fake being nice and “Customers always right” attitude is lame af. ***** if you think the customer is wrong call them out on their *****.
@Shinishii sandwiches? don't you mean pastrami?
@JJ2 I think the people D-Brand is calling a-holes are the people who can't put the sticker on correctly and then they complain and make it D-Brand's problem.
How about they design a product and set of instructions that is a-hole-proof? No? Better call people names? Alrighty then!
Consumers are masochists anyway.
I wish more companies were this open and honest
What a legend I want to get in touch with this guy pure class
@Absymbel @S1ayeR74 You do realize that the reason why people love dbrand is because of their jack*** attitude, right? It's funny, they've sold millions of skins because of their attitude, and it's a change of pace. Stop being party-poopers and let people have their fun.
That is very funny.
@HotGoomba___Rebrand I half guessed there might be more to it, thanks for clarifying.
They are not wrong and it’s a good public service announcement not to fall for other companies flogging them.
The main issue is even applied perfectly they look s**t, I've seen ones where people have sparayed them and they look really good. A can of plastic dip is probably cheaper than they would charge for these skins
@Medic_Alert Im sorry if you talk too customers that way... Wow then you dont deserve any.
@Medic_Alert Happy too hear its brand thing no a brand i would work with.
Still if they pull their product their probably is something not so good about it. I dont believe this will happen after one of two complaints.
And you dont have too tell about stickers i hate the mobile screenprotectors there is always a spec of dust under it in the end or a bubble so i just gave up.
@HotGoomba___Rebrand Haha so you enjoy a company insulting you, and you buy their products because if it? Obviously some people have never had any manners?
@S1ayeR74 Yeah, that's kinda the whole point of the company's image. Obviously, they don't actually mean it (I think), and their garbage attitude (and quality products) is why people love them so much. And are they not right? I can barely put a screen protector on without getting dust under it. And notice how your the only person in these comments getting mad. Absymbel was also mad, but at least he realized his mistake and he didn't understand. That's ok. If you don't understand, that's ok. It's just your entitlement that makes me cringe.
@Absymbel Hey thanks for understanding.
@graysoncharles What do politics have to do with anything? And you could do with seeking some manners and cut the insults out.
@HotGoomba___Rebrand I’m not getting mad you clown lol... I think it’s a stupid marketing campaign, but hey if it works for them then why not? You seem to be over sensitive to people not liking the brand? Do you work for them? I understand perfectly well, according to you, Dbrands marketing is based around then insulting their customers and showing them contempt, as you think, a joke. It’s not rocket science so less if the assumptions from you eh.
@S1ayeR74 No, I'm not mad over people who are mad over the campaign. My problem is that this company has been doing this for years and little people have had a problem. I don't even buy any of their products, I just like their humor.
If you don't like their humor, I mean it's a very strange statement, but it's fine.
Also, how dare you judge my sexuality as a clown.
Im glad i never bought a Dbrand. Even though youtubers recommending it to me i wouldnt wanna be called an ***** by a company.
@Dan_ozzzy189 Panini is a company that makes stickers, and also a type of sandwich bread. Pastrami is spiced meat flaps!
Working their way up to my favorite company, and they're right and equally right to be annoyed, I have no doubt dumb people who can't apply them properly must get annoying and I think it's the biggest downfall of our society to be expected to suppress everything and be forced to smile all the time.
I hope one day every company learns to tell people to F off that deserve it, thankfully they're the minority and won't actually affect their business
@Shinishii yeah I know.
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