Update 2: We asked Amazon UK why isn't it possible to prioritise affected customers for the next wave of stock, who replied that they "have shared this with the relevant teams" and "don’t have any details on this now". Finally, we asked whether Amazon UK could confirm whether they are getting the police involved with their investigation but also replied that they "don’t have anything I can share on this at this time".
Update 1: Amazon UK have now responded to our request and have issued us with the following statement:
We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders. We’re really sorry about that and are investigating exactly what’s happened. We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.
We urge anyone affected to contact Amazon (although that isn't exactly easy itself) and would also suggest making Trading Standards aware of their issue along with consumer show BBC Watchdog.
Customers need to contact Amazon and that will allow us to investigate. You can contact customer service at https://www.amazon.co.uk/gp/help/customer/contact-us.
We asked Amazon UK whether customers can expect a replacement, or priority when new stock arrives but disappointingly received the following:
We don't always know when new stock will be available so we recommend that customers sign-up via “Email Me When Available” when on the individual product detail page to be alerted when the item is available for purchase.
Whilst we've now heard from Amazon UK, PlayStation UK haven't responded to our emails at this time.
We will continue to update this article with more information from both parties.
Original Article: It wouldn’t be launch day without a few disasters along the way, and while many fans are still waiting for their spangly new PlayStation 5 to be delivered, others have received packages with the wrong product inside. ResetEra user Kyonashi was the first to report this, receiving a resealed box from Amazon UK stuffed with cat food. And they’re not alone.
Another user on Twitter received a foot massager in place of the next-gen console they’d paid for:
While another wanted to document the moment they unpackaged their new system, only to find an air fryer inside:
Even someone on our team, Anthony Dickens, has fallen victim to this issue. Instead of a PS5, his parcel contained a Nerf gun:
Meanwhile, some have reported that their scheduled deliveries have been marked as failed, despite the QR code being destroyed and the box opened when the parcel was retrieved:
This appears to be a pretty widespread issue, and seemingly, is only affecting Amazon UK orders. In all cases we've seen, the boxes don't have that Amazon branded tape, and have been resealed with clear tape.
We've reached out to Sony and are in contact with Amazon to try and get to the bottom of the issue.
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