Update 2: We asked Amazon UK why isn't it possible to prioritise affected customers for the next wave of stock, who replied that they "have shared this with the relevant teams" and "don’t have any details on this now". Finally, we asked whether Amazon UK could confirm whether they are getting the police involved with their investigation but also replied that they "don’t have anything I can share on this at this time".
Update 1: Amazon UK have now responded to our request and have issued us with the following statement:
We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders. We’re really sorry about that and are investigating exactly what’s happened. We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.
We urge anyone affected to contact Amazon (although that isn't exactly easy itself) and would also suggest making Trading Standards aware of their issue along with consumer show BBC Watchdog.
Customers need to contact Amazon and that will allow us to investigate. You can contact customer service at https://www.amazon.co.uk/gp/help/customer/contact-us.
We asked Amazon UK whether customers can expect a replacement, or priority when new stock arrives but disappointingly received the following:
We don't always know when new stock will be available so we recommend that customers sign-up via “Email Me When Available” when on the individual product detail page to be alerted when the item is available for purchase.
Whilst we've now heard from Amazon UK, PlayStation UK haven't responded to our emails at this time.
We will continue to update this article with more information from both parties.
Original Article: It wouldn’t be launch day without a few disasters along the way, and while many fans are still waiting for their spangly new PlayStation 5 to be delivered, others have received packages with the wrong product inside. ResetEra user Kyonashi was the first to report this, receiving a resealed box from Amazon UK stuffed with cat food. And they’re not alone.
Another user on Twitter received a foot massager in place of the next-gen console they’d paid for:
While another wanted to document the moment they unpackaged their new system, only to find an air fryer inside:
Even someone on our team, Anthony Dickens, has fallen victim to this issue. Instead of a PS5, his parcel contained a Nerf gun:
Meanwhile, some have reported that their scheduled deliveries have been marked as failed, despite the QR code being destroyed and the box opened when the parcel was retrieved:
This appears to be a pretty widespread issue, and seemingly, is only affecting Amazon UK orders. In all cases we've seen, the boxes don't have that Amazon branded tape, and have been resealed with clear tape.
We've reached out to Sony and are in contact with Amazon to try and get to the bottom of the issue.
Please note that some external links on this page are affiliate links, which means if you click them and make a purchase we may receive a small percentage of the sale. Please read our FTC Disclosure for more information.
I'd be so pissed at that point.
I’d take an air fryer at this point. Having it crash between card verification and order confirmation was heartbreaking enough. At least I’d use the air fryer.
Is it worth losing your job for stealing something that's 450 pound?
@tjames84 You wouldn't think so, but people REALLY want those PS5s!
Low key I wouldn't mind getting the cat food as I need to buy some soon anyway 🤷
@Juanalf I think you would mind if you paid £450 for it!
@get2sammyb I did say low key 😁 But yeah I can imagine the deep murderous rage those people felt. I'm guessing Amazon probably doesn't have any more units to send them at this moment so those people will have to settle for a pitiful I'm sorry.
Bought a 2080ti from Amazon once - got 2 cheap children's watches worth about 30 quid in total! Took a while to sort out... Thankfully my PS5 turned up at 10:30am this morning
Man, whenever you get in your package from Amazon, it’s like the best feeling in the world when it’s something you really want. I can imagine the hurt from these people who are receiving cat food. I would be mad and I don’t have a cat.
Haha 😁.lucky its not dog food.but thats crazy.at least put some 🍔 burgers or 🍕.word up son
9 out of 10 would've preferred whiskas
not gonna lie I could sure use an air fryer rn so I wouldn’t be disappointed
I remember buying 3ds and instead got a candy package (with no notes for whom and from where), after calling the seller it turns out it's the driver that change my package. Fortunately I'm in home when the package arrive so that driver can't pretend he really delivered me my 3ds.
I see some people taking advantage of this situation for an easy free ps5, for those it did actually happen to that sucks arse
I can only imagine that call (or email) to customer support. A pleasant one all around I'm sure.
How the hell does that happen? Living in Japan we never have to worry about driver theft etc.
I feel sorry for you folks In Europe you guys had to wait a whole week to get your ps5’s now crap like this is happening to some of you.
The cat hid the PS5.
That console launch is a global nightmare. Between Sony's absolute worst marketing ever, bugs, online retailers' websites crashing, canceled pre-orders and now this? What is going on with this console???
@Rhaoulos I call it the '2020 effect'
I purchased mine from GAME on September 16th. I paid £9.99 for DPD expedited delivery so it would be here on launch day. GAME switched my courier to DHL and it didn't arrive yesterday. The last tracking update I got from them was that it left a facility in East Midlands at 7am. After that there were no further updates. I eventually rang DHL after jumping through every hoop imaginable online to speak to someone. They said "yea we're sorry it looks like it won't be delivered today, it's been delayed. Just keep an eye on your tracking, that's the best we can do unfortunately". As for GAME, I contacted them about a refund for the £9.99 they charged for day one delivery that didn't happen and yes you guessed it.... ZERO replies from anyone at GAME. I will never use GAME or DHL to purchase or deliver anything in future. They are horrendous! I just pray my PS5 turns up today (Friday).
@Stevey_Mac Awful news and a royal pain. I hope it works out okay for you!
@tjames84 during a pandemic and for something that will be in stock everywhere sooner or later... Not worth it at all
Does that air fryer have coil whine?
Interresting is, we've never seen that opposite side.
I have ordered some cat food for my grandma, because she barely can use phone, not speaking about internet. Yesterday she called me, she cannot find those food bags. So I went there and seen PS5 console with ripped off plates, tons of scratches and my grandma with fat glasses and scissors in hand : "I've opened both those lids, but cannot open that black box, I don't understand why they pack cat food so hardly now."
@nessisonett My OG PS4 turned into an air fryer after The Last Of Us 2. If I put some food behind the console while playing, the powerful jet of hot air will fry it in few minutes!
Hi push square could you please add to your article for anyone in this situation to report this to trading standards here in the UK. Multiple reports in the dozens are being reported about amazon UK doing this and an investigation is open now.
Wow that is so random!
I was tracking Yodel throughout the box until it arrived at home lol
When I ordered a PS4 Pro from Amazon I received...
A My Neighbour Totoro doormat.
Quite nice it is too, I still have it. At least people have been receiving items roughly approximating the size and weight of a PS5. A rolled up doormat? Still befuddled as to how that occurred. It’s possible someone else received a nice surprise that day.
It actually took much complaining to Amazon to sort the issue out. Still yet to wipe my feet on it.
I cleaned out my Pro in preparation for TLOU2. It ran noticeably quieter.
''Maybe they won't notice it...''
When you think the news in 2020 couldn't get more Onion-y.
My cat would be TRILLED!
I never believe these stories. I always think the person is trying to get a refund while the system is safely tucked away under their television
No one really believes this right. RIGHT?!
Welp, someone at Amazon is going to dust off that LinkedIn profile.
@Boxmonkey I've had it before from Amazon with an SSD I bought. It wasn't super expensive, but inside was a box of crayons instead 😂 Some people are c&&&s.
Fortunately Amazon didn't ask many questions when I sent it back and they quickly refunded but it was still a pain.
This is always one of my concerns at times like this. We all know Amazon cheap out on delivery so I don't fully trust that the parcel is always in the hands of reputable people with stable jobs and it doesn't take a genius to work out what's in these boxes
Fraudsters. Who films themselves opening a parcel?
Something that you use to fry food without using oil.
I say, that's quite the... CATtastrophy. 🐈
@NEOTDS Literally happened to someone on our team.
Sucks and is out of order. Unfortunately the delivery drivers or warehouse staff know its a PS5 and some are stealing them. Feel for the people who got screwed.
@get2sammyb Did Amazon refund the order ??. Was the delivery driver suspected. Sorry for your friend.
@Max2574 We don't know yet.
I would be ready to chop heads lol
@get2sammyb Hope its resolved and your friend gets a PS5 soon. I would of gone mental.
I must beso lucky, I ordered air fryer and it was ps5 in the box. Happy days
Oh man. I really feel sorry for people who got robbed. Amazon need to find the thieves and compensate the rightful owners way beyond a simple refund.
Now that I think of it, my package was quite loose with clear tape which I found suspect. Fortunately the PS5 box was inside.
@nessisonett Air Friers are excellent for fish.
Caught between utter horror and disbelief and, well, just sheer suspicion that these people are just trying to get retweeted.
Thank god mine came today. No issues as of yet. No whining, no crashing, etc, totally silent and operational. Of course I’ve not put it in test mode yet (and won’t be doing so) and don’t need to attach an external drive.
Yep it just bizarre that someone actually films themselves opening the package , just sets alarm.bells ringing more so when it's not even Amazon packaging
Think the last time this type of thing happened it was proven nearly 80% of the cases where lying.
And people thought buying the digital edition but getting the disc edition instead was a problem. 🤣
If there are a number of these from Amazon UK it's likely less about someone stealing a PS5 to save $500 and more about someone stealing a pallet of 12 and selling them on eBay to make $6,000.
@darksoul77 do you have the exact details as to who to contact? Isn't there a "local" trading standards, how does it work with online orders? let me know and I'll update the article.
@1_W1NG3D_4NG3L I watched my tracker like a hawk too as was listening to music and wanted to know when to stop it for the doorbell if driver was near. The driver basically opened my front door came in and put it down then walked off without acknowledging my existence. Very strange experience. But didn't care after I plugged the machine up and got it running fine.
Must add I didn't like the stand thing. Seemed a bit flimsy to me.
@antdickens First they came for Jigglypuff, but you didn't care because you don't main Jigglypuff. Then they came for Bayonetta, but you didn't care because you don't main Bayonetta. Then they Nerfed you!
It's not so bad though....incredible resolution, zero input lag, completely fluid frame rate, huge open world, fantastic physics modeling. Character AI isn't so great, the the visuals are just completely next-next gen!
Sucks, man. I had my own near-miss that worked out ok on the PS5....Also, you need better contacts at Sony's PR if you're waiting for Amazon to deliver your console.....
@NickTheGeek Check your bank statements to make sure that charge wasn't charged to you. One scam tool for stolen CCs or store accounts is to order actual things to the actual recipient to test the validity of the cards. Another thing they might do is try to intercept the shipment that otherwise shipped to the right billing address to obtain the goods they order.
@hi_drnick I so envy Japanese life. A place where people generally do what they're "supposed" to do, standard. In the West...people generally do whatever they think they can get away with without the punishment being a worse loss than the benefit reward, and the dominant philosophy at least in the US is "it's only wrong if you get caught." For those of us that were raised to believe the word exists in a state like Japan and to act accordingly.....it means getting repeatedly screwed over and lining up to do it again.
Just look at the resale market and you know why nerf guns are showing up instead of consoles. Somebody in the Amazon UK supply chain found a loophole in accountability and is making bank right now...
@rjejr Only 6k? These things are going for $1-3k on ebay. A pallet of 12 could be more than these guys salaries - tax free!
I've had issues with Amazon UK my PS5 was meant to be delivered yesterday. Online it said it was delivered but it wasn't and it still hasn't been. It is so frustrating
It's amusing reading some of these comments because the whole leaving your package there and not even telling you is the norm here in the states. Every now and again one of the deliverers will knock before they leave but most times they don't.
But I agree, it's really annoying.
With the bots, failed orders and this, there's just more and more evidence as to why everyone should wait until the stores are able to stock it. I'm not expecting to get one until late winter/early spring.
It is interesting that this seems to be a much bigger issue with this weeks launch than last weeks.
I am not sure what it means exactly though.
@NEStalgia Seriously? People are paying double for something they could probably easily get in a month?
I know that happens in the US, no reason for a pro athlete to wait when you're making $5mil a year, but I thought they were a little more sane with money in the UK.
Now I'm even more sure it's for the money, not to get 1. Should be easy enough to track, Amazon tracks everything.
"We urge anyone affected to contact Amazon (although that isn't exactly easy itself)"
Come on it's hardly difficult. Click Help, Contact us, We can call you, choose the product and issue and click Phone.
My experience is they call you within moments.
@antdickens This is an absolute stinker, hope this gets sorted for you soon mate.
It's a laugh and all that when you see it on Twitter, but these things are actualy pretty distressing for the people they happen to. If someone came up to you in the street and robbed something worth £400 off you, the police would be involved. But with online orders, you're at the mercy of companies such as Amazon, and it can leave the victim feeling helpless.
@evan23 Not sure if they used different couriers. Xbox had a one time code to give whereas PS5 did not. Not that this would stop the box contents swap
The 'email me when available' option is BS. Haven't received an email when there was stock on Amazon yesterday and only got one because I was refreshing the page. In fact, I was and still am signed up everywhere possible and received 0 stock alerts. It probably works fine normally but not for PS5.
The cat food is a purrfect alternative
My XSX coming december 2nd. Worried now I won't get mine. Ive had trouble with amazon before with market traders selling non existent items and not getting fully refunded. THink ill get a refund if so and close my account... get one in january maybe if theyre about. This lockdown has really been a main reason for this. Thieves are benefiting from high streets being closed. ffs
Friends with my UPS guy
Always give him a Whisky bottle for Christmas and during NYC pandemic craziness I gave him a bag full of Lysol wipes, masks and hand sanitizer for his truck.
I live up 2 flights of stairs, so I grease the wheels a bit.
Other forums about this are saying that the moment the driver arrives (using your tracking amazon app) run out to the van and confront the driver, so he doesnt just mark as undelivered or 'refused' and then catch them out. Some are handing the items over. EIther that or take your phone and video the number plate of the van or a photo of the driver. Good for evidence for amazon or courier.
@themightyant The Live Chat is really good too. I always contact them on that.
@antdickens That is horrible And. Hopefully you get it sorted out. If it was me I wouldn't use Amazon ever again.
@ymo1965 That great if you have nothing to do but sit around waiting for a package but what if you have a job and are there when it gets delivered???
@Tasuki I didnt mean it like that. I was just suggesting.
@themightyant It is easy to contact Amazon and probably pretty easy to get them to refund you. However, getting them to actually do anything beyond that(like get you in line for another PS5) isn't likely
I have had the same problem
But with a DVD player
But got sent tampons
I am not joking!!!!!
The article is wrong advising you to contact Trading Standards. It's theft, that makes it a Police matter.
@eddibhoy no its not theft, I have seen photos of a coffee maker with the Amazon delivery level attached and the order number corresponding with an order placed for a ps5. This is a monumental mess up by Amazon uk and they will have to refund or deliver the ordered item.
If not then contact trading standards or citizens advice and get after them is the best advice for those in that situation.
Tell me legislation trading standards enforce that covers this? People are receiving packages that have obviously been tampered with. It's theft, plain and simple
@rjejr Double was for PS4. 4-6x for PS5 & XSX. I don't know, I don't get it, I guess as there's more and more people, there's more and more total rich people that don't care a bit about their money, even if they're a smaller and smaller percentage of the population ,worldwide. It's bad enough for limited edition collectibles you just "have to have" - but for a mass produced product just starting a 7 year long production cycle, all you're doing is buying a $1000-2500 "early access" to a $500 product. Yeah I wanted it day one. But I wanted it day one for $500, not for $3000....if I were spending that kind of money on a gaming device I'd get a monster PC....and not have to deal with backorders and scalpers.
@evan23 All I can gather is that Brits value PS5 much more highly than Series X, and somehow Brits suck even worse than Americans, though the physics of how that could possibly work are far beyond my mere mortal comprehension...
@1_W1NG3D_4NG3L Yeah I've had a few wet packages. Frustrating but I have a covered porch so I've never gotten one that was drenched or anything.
And I guess that's what they're counting on is you keeping up with the tracking info but other than knowing the day, I really have better things to do most of the time. Plus if you're setting something down right next to my front door would it really cost you all that much time to tap on the door?
@eddibhoy That's really not a bad idea, though it could be either depending on what exactly is going on. Maybe just contact both.
Amazon have given up on customer care, they are big to give a ...hoot. Mine hasn’t shown up yet, the guy said to me “bottom line we don’t know when it will arrive but you don’t want to cancel because no one has stock, so youll just have to wait”. They were quite prompt at taking my money though. I won’t be using them for any future pre orders that’s for sure
@NEStalgia "if I were spending that kind of money on a gaming device I'd get a monster PC....and not have to deal with backorders and scalpers."
Except for the fact the all the high-end GPUs you would need for a monster gaming PC are also in high-demand and being grabbed up by the scalpers
Err...when I was comparing last week to this week I was trying to compare the PS5 launch in some parts of the world to the PS5 launch in other parts of the world. I wasn't trying to compare the PS5 to the series X/S. Although, it is funnier the second way.
@NEStalgia Right!? It's like hmm, spend over 1-2k on a console they'll probably even have stocked at Dollar General come Feb or build my dream rig? Even if I was rich I can't believe I'd be dumb enough with my money to pick the former.
@zupertramp my wife is a Trading Standards Officer. There is no breach of TS legislation. It's theft. Report it to your local police office
My PS5 didn't come in the end. The amazon app was showing updates all day and I spoke with the driver and he didn't have a box for me. Now I am waiting for an update to say that delivery is rescheduled, supposedly; the driver said that it was probably left at the warehouse. Why say it's out for delivery then? Something tells me I will not see this PS5 delivery through, will I?
I've always wanted Nerf.
@eddibhoy Oh. I guess I was thinking that if it's just a case of Amazon botching your order and sending the wrong thing (which can happen) then it isn't exactly criminal.
Still, good looking out. Strangely enough it probably wouldn't have occurred to me to contact the police in this situation.
@finalstan If it wasn't intentionally stolen it could have been scanned for loading, which would then mark it as out for delivery, then accidentally left behind. That's if things over there work anything like they do over here.
Edit: Also over here, it must be scanned but if there's just too much to deliver sometimes things will be intentionally left behind and just scanned back in as undelivered at the end of the day. Then they try again the next day.
@1_W1NG3D_4NG3L there are numerous reports online showing boxes that have been tampered with, many from games journalists. It's not mistakes. People are also reporting drivers stopping outside their homes for very short periods of time, then driving off without even leaving their vehicle, then receiving emails saying the parcel was handed to resident.
@NEStalgia PS has that article up now, sorry I doubted you. 😎
This does seem like "tickets to Led Zeppelins last ever show" kind of price situation. You could take the money you save and buy a PS4 and all the same games, and a PS3 and Demon Souls, and still have money left for a PS5 for when a game finally comes out on it, Ratchet & Clank, when you need a PS5.
I paid $16 for an amiibo at Target yesterday, that's my big expenditure for the holiday. 😂
@get2sammyb for real!? I thought it was just click bait!
@evan23 Yeah but you could build your rig with last year's not in-demand GPU and then get this years in-demand GPU a few months later and still pay less than people are paying for these PS5s!
@rjejr "I paid $16 for an amiibo at Target yesterday, that's my big expenditure for the holiday"
Ok, now I see the validity of spending $2k on a PS5. At least there's some value in that.
Unless it's Gold Mario Amiibo. Even Iwata wasn't given one of those at his own funeral...had to settle for normie Mario.
Not surprised. Remember, the talent pool for delivery drivers is probably snail ***** deep. You're definitely not gonna get the most upright citizen, but someone who's like "fcuk this job, but I still need it. Oooh, a free console I can resell or keep!"
@NEStalgia I have a silver Mario, so, 2nd place?
Edit: Removed the pic, assuming your email will have it, they don't play at PS.
The only issue I have here is that there isn't really a way to prove any of these people's claims are true or false, they could be doing it just to get a free console. Not saying they are, but something to think about.
@mkkid28 I mean, the owner of this network of sites had it happen to him... He's certainly not making it up, and it's high profile enough that Amazon itself responded on his Twitter.... It's real. (And no though some, including myself have accused his sites as click bait focused at times, that's an objective criticism, not a knock on his character, he's well known among regulars.)
@rjejr almost as rare, indeed!
I am so sorry this happened to you @antdickens , here's hoping they send you a free PS5 when more stock is available.
@mkkid28 I’ll provide you with whatever proof you want. It’s real. Not to say that every claim is, as obviously you’d have to verify every case. But it’s not a scam and appears to be quite widespread.
@KidBoruto sadly not, just a refund and nothing more. Which is disappointing.
Was waiting for my PS5 Friday afternoon delivery from Amazon UK, when all this came out.
Was so worried but all was good thankfully.
My PS5 outer box was sealed with clear tape so dunno how that proves anything? Also how do we know that none of these reports are fake? People will also try to scam for refunds or another PS5 to sell on ebay etc!! This world has gone mental this year! Next year, zombie virus and people will still go mad for toilet rolls! lol
When you squeeze every last penny out of your staff and contractors, they will retaliate against you, even if that means turning to crime. I feel sorry for those who have had their new toy delayed a while but wish more of the same to be piled on Amazon.
When my ps5 arrived it didn't have the Amazon prime sticker and just clear tape which was already opened so you could see it was the ps5, luckily everything was inside and no tampering with the ps5 box. Only problem I have is the controller hasn't fully charged at all changed settings on ps5 to charge controller while in rest mode left it last night in rest mode this morning still on 2 bars full. Might get me a charging dock and extra controller as ps5 bit too far to play and charge. No other problems though so all good.
What we really want to know is...
What the fek is an air fryer?
@Dodoo It's Tefal air fryer it's a big machine that you out frozen chips in and a spindle spins in the middle pushing the chips around while hot air comes from the back and circles around to cook them, I have one greats for chips with no oil required
@Nakatomi_Uk wow thanks didn’t know they were a thing. Sounds pretty good!
Pre-ordered in September, last shipping update was Wednesday saying it had left my local depot but never made it to a delivery van. Completely disappeared and Amazon customer service have been absolutely shocking! Keep fobbing me off telling me its on its way when its clearly been stolen! Following this with keen interest to see what Amazon are going to do about it
@Ry-Simsta Not sure how it is where you are but I am seeing packages getting lost in transit for a week or more regularly. Many of those have shown up but some have not.
Either way, either your package will eventually arrive or Amazon will refund you. There is little chance of them doing anything else.
You may want to start the search of trying to secure another.
I'm hoping they secure a few more and send them out recorded delivery. I know this won't be a popular comment with the people that ordered on launch day but those should be used to fill these orders
@Ry-Simsta The people who deal with issues like this and even their supervisors have no ability to do anything like that.
You would have to somehow get in touch with someone fairly high-ranking at Amazon and I have no idea how to do that. That being said, if you find a way, please share it.
Quick update: It looks like amazon is refunding all none delivered ps5's.
Though from what I have seen they are offering no compensation to those affected which is pretty poor customer service.
On another note ps5 peripherals have also begun being reported as missing or none delivered and again from amazon!
Duuuuude...I'm pissed about getting to check out and getting booted to the "Out of Stock" screen. I can't imagine finalizing the purchase, only to get screwed on delivery. Sorry for that.
@darksoul77 where did you read this?
My PS5 order is still nowhere to be seen. Tracking stopped yesterday at out for delivery and that is that. It is not going to happen for me, is it? Amazon have a big issue on their hands, clearly their security is poor.
I've just spoken to Amazon again and they've told me my console is with the carrier ans will be delivered by Tuesday. I don't believe them for a second
@Ry-Simsta Until you have it all plugged in and working, just assume you have nothing.
@finalstan yep, I agree with you completely
I had a lengthy convo via amazon chat as my PS5 was at the station ready for delivery then it wasn't, due to external reasons, which Amazon wouldn't tell me. As their delivery warehouse is 30 mins down the road I said I'd collect it in person to which I was told no. After more time in the chat it became clear to me that certain delivery drivers are only allowed to deliver high end / expensive equipment, basically I got out of the guy I was chatting to, Amazon don't trust certain delivery drivers with expensive stuff. If that's the case why employ them??? I was one of the lucky ones to get my PS5 that I pre ordered from Amazon, god knows how those are feeling who've not received theirs yet. I'd give it some serious thought next time on pre ordering anything like this again from them that's for sure
@Daleaf plug the USB into the back of the console and it will charge in rest mode
@Ghoul_Manifesto ah man sweet thanks for that will give it a try tonight.
@Daleaf I've also seen people mention using a different cable help them charging from the front and some others mentioned the latest OS update fixed it for them. All kinda weird. Mine charges fine so far but I might still get the charger for convenience
@Stevey_Mac have you got your console now though?
@Ghoul_Manifesto still not got mine
Thank god for that update.
@Ghoul_Manifesto while it’s interesting what you have found out I wouldn’t take it as true. I’ve spoken to many in Amazon CS the last couple of days and my main take away is their default is to lie to try and get you off the call/chat.
Mine finally arrive today but some of the lies they spun as to why they have been delivering orders placed on Thursday before mine placed on September have been baffling. I also will not use them again for something like this.
In but not limited to America, Amazon is pretty bad to their not manager employees so no one stays long. Unless the employees stealing the PS5s can't afford their rent, they're douche bags, but remember if Amazon treated their not manager employees well the not douche employees wouldn't leave. It's why I avoid Amazon when I can, and Newegg too. B&H and traditional retail stores have done me right, and I'm not gonna save a few bucks to go on Amazon. Of course with the current PS5 stock, Amazon might be the only option. It's far from the first time Amazon employees have pulled this crap, and while the employee pulled the crap, the reason it's so widespread is because Amazon is so greedy they won't even let staff use the bathroom. They company as a whole gets away with what they can when they can, just like these employees are doing.
@Ghoul_Manifesto @Ry-Simsta I've just spoken to Amazon. They basically cannot do anything until the end of the day as my console might still arrive today. I will call them tomorrow to discuss options. I just told them that I wished to flag my non-delivery as I know from Twitter that they formed a team to investigate these issues. It's a stat-driven organisation, I am sure they can check in 5 minutes how big of an issue this is. Turns out that delivery is their weak link and they need to work on it (drivers need cams on them or something). I find comments about trusting some drivers more than others absolutely staggering.
BTW, another friend posted on my FB that they are waiting for theirs, too, but it's running late... Told him not to hold his breath.
This is the first time I've pre-ordered a console and I've already regretted it. Console fraud from supposedly respected stores like Amazon, UI is filled with glitches, compatibility is a clusterf*&k (certain consoles are unable to upgrade PS4 games to PS5 versions because - f*&k it).
Never doing it again. From now on, as I've always done in the past - two years after the console's release.
@tjames84 PS5 is sell for around £700 - £1000+ on ebay
Ther have been other stories of courier vans full of PS5 going missing also
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