PS5 pre-orders are now live... Kind of. To be frank, the whole situation's a mess at the time of writing. Sony didn't give a defined pre-order date or time during its PS5 showcase, where the console's price and release date were revealed. Instead, it posted a tweet after the online event was over, saying that PS5 pre-orders would open "tomorrow" (tomorrow being the 17th September).
The tweet was frustratingly vague, and to make matters (much) worse, some retailers simply decided to open PS5 pre-orders early. Things started in the US, where Walmart added pre-orders to its website. The console sold out in minutes, and then other retailers — some in other countries, like the UK — started to open up their own pre-order pages. For a good few hours, it was pure chaos.
Annoyingly, Sony suggested that it would give potential buyers a fair warning before setting pre-orders live. Back in July, PlayStation's worldwide head of marketing Eric Lempel said: "I think it's safe to say that we'll let you know when [PS5] pre-orders will happen. It's not gonna happen in a minute's notice."
So much for that!
[source twitter.com]
Comments 98
Been trying to pre-order from Best Buy(US) and can only get to the checkout. It's either the site is that messed up, or they sold out already. Regardless, it's disappointing.
This is why they should have waited a week or so to open pre-orders like Xbox.
@HotGoomba Agreed. So far, it's been a huge mess.
I had the £700 bundle in my basket. Was going to get everything. Went to payment screen and it had sold out. Gutted.
GameStop online, Best Buy, Walmart all sold out. I managed to get an in-store preorder of the Digital Edition and they sold out as well. Pretty much if you don't pre-order today...you aren't getting one.
It's a serious disgrace. I knew it would be tight timelines but this incoherent mess indicates Sony had no actual plan and threw it all out on a whim just to stay ahead of MS and retailers revolted. How small are the allotments on this thing if everyone sells out in minutes and the major retailers are being taken down in the process? Or is it all auto-bot scalper purchases?
I missed the Walmart order specifically because Sony said TOMORROW......and I almost missed that because Sony said they'd give warning and did the sign-up thing. They lost control of their own sales within an hour of release. They could not have put out a worse initial showing if they tried. At this point they should make the whole thing pre-order only, through PSN IDs only, and forget a retail launch. It's clear they can't control the sales through the retail channels in a reasonable manner.
How is it possible to do a launch worse than NIntendo? NES Mini was available longer than this...
This is insane. ‘Pre order your pre order’ ‘we will give advanced notice’ ‘we believe in generations’
So much BS from them. This whole situation is a mess and terrible on their end. We still don’t even know the freaking UI, any type of update to PS Now, nothing.
If i manage a pre order, I’m selling this crap on EBay and getting my launch games 10$ cheaper on the PS4 until GOW2.
@NEStalgia yes, they are just going to cancel all retail orders because you're upset and dramatic.
@jmac1686 No, not cancel the existing preorders that already sold. Heck, no, that would suck for anyone that managed to get in on that. Reign in the November shipments tat haven't yet been sold to scalpers and make them available to existing customers with verified PSN IDs first.
The preorders today were only a portion of the total production run that will go to retail in November. Those have been not sold yet.
It sounds like this is more a retailer issue. If it was all down to Sony, everywhere would be doing pre-orders. In the UK it's only a couple of places while everywhere else doesn't have it up for pre-order yet. Same thing happens with games where certain places start selling them weeks in advance.
@NEStalgia pre-orders will open again, this is just the first batch. Gotta be quick for next one.
Good thing I woke up randomly like 8AM in Australia to then go to EB Games site and see PS5 is up for preorder lol. Got it secured hopefully.
Can't blame Sony for Retailers doing what they want. Unless Sony tell them to cancel all the orders (not going to happen)then it starts again tomorrow. Either way disappointed customers.
@InsertUsername Same for me at BestBuy I am going to try again at midnight it could be a Thursday thing that is stopping the checkout from working.
@JohnKarnes Could be. I'll be trying again later. If not, then it's certainly going to be quite an ordeal to get one.
Jim Ryan = Don Mattrick. Yeah, I said it, don't care what anybody else thinks. It's been bad decisions and unclear messaging since he and Hulst took over.
@Onion_Knight Are there multiple rounds of preorders? Targets says the preorders are sold out, check back Nov 12!
@JohnKarnes Now I'm at the order summary. So close...lol.
@InsertUsername same for me. Can’t get past bestbuy checkout
I going to try every US retailer again at midnight ET. I prefer BestBuy because of the 10% back in rewards.
So frustrating! This had better not be all of the launch stock. Guatantee eBay will be flooded with pre-orders from scalpers in the next 24 hours.
My plans getting ps5 are postoped to 2021. So I am not worrying about the preorders. However, sucks for everyone else who wanted one
sigh, this would happen when i have to be in at work the next day...
Coffee is going to be my best friend.
@FearIsUseful Now it says "coming soon." I guess that settles it.
@NEStalgia walmart is doing more on Sep 22nd, in store also.
@InsertUsername same here, I was online when I got the email notification that it was available and never could get to check out.
"coming soon" lol
Bestbuy website & app have completely crashed. Still can't even browse regularly.
@NEStalgia i have nothing to base this on, but my feeling is that those places putting up preorders simply closed them because sony might have said to? there is NO way over 10 million preorders were taken in the short amount of time they were listed.
@PSfanboy1992
Cant login on the app, and both the site and app are a complete mess right now.
I'm starting to wonder why I even bother to support anything at launch these days, be it a game or console.
Console launches are a cluster f#$k...every single time...and buying a game at launch is just stupid now as you get a much better value waiting 6-8 months for the game of the year/ultimate edition that every single game seems to have now.
Oh well, more money in my pocket.
I can't even get into Best Buy crashing by the time I stop crashing consoles will be sold out up to adoption Amazon and Sony but they're not open yet
@eddie429 it definitely wasnt all 10 million, but should me most of the allotted prrorders unless Sony did shut them down. We don't know how many were allotted as preorders and how many of 10m were allotted to the us and uk markets. The bulk of the 2020 production wouldn't be included in pre-order, they'd be retail shipments only sold at the actual launch. So maybe 3 or 4m were available in the preorders, if that. The rest will be sold nov 12. Or nov 5 at Walmart . The good part of this is we will get a chance nov12. The bad is, what is even the point of apreordet? It should be to provide enough time to produce enough of a product to meet demand. Now it seems like a marketing stunt to open a small percentage of sales for brief windows. It would have been more for to open ordering only at launch with no preorder. At least there would have been twice the inventory and nearly 20 minutes if available stock!
@Onion_Knight lol holding some for xbox day..... Good to know!
Good thing I planned on waiting until next year anyways. I’m avoiding the preorder debacle altogether and I can wait happily until more exclusives land and the console is more widely available. If I make a gaming purchase this year it’ll probably be a Nvidia 3080, and I might even wait on that.
I dont use twitter so I wouldnt have seen this news anyway so thats great isnt it
I can confirm this. I work at Gamestop, and at first we all thought it was gonna be tomorrow, and then we got a call from another store saying preorders started right then and there. Literally zero notice.
Looks like I got my PS5 pre-order in. At least I hope so. So far it shows up in my purchases. Both the Digital and Standard are up for pre-order for now(Best Buy). Hope everyone can manage to get one.
Y'all blaming Sony for stores opening up preorders early? Boy this community is sad sometimes lol.
Just woke up to have this sprung on me and already sold out everywhere. (I'm in the uk)
@Ben7982 same, Amazon hasn't gone up yet so fingers crossed
Preorders went live in Australia shortly after the price announce of $600 digital & $750 uhd models announced. Online only orders for EB Games sold out by 10'ish & JB Hifi suspended online/in-store orders 'til they had a better idea of future allocations. EB already taking 2021 orders apparently! That said i doubt even if the chaos of 2020 hadn't happened & they had double quanitity it still might not have been enough.
Then there's the new gen game prices to contend with at $125AU or so. Still, impressive for Sony when they haven't even given a teardown of features like the UI/Create, or b/c functionality yet!
Goodluck to those who nabbed one! And avoid the dodgy resellers!
@carlos82 on the argos website they say pre orders will be live Friday so will try and get one from there.
@Ben7982 ooh thanks, I'll be keeping an eye on them
@carlos82 yea I ain't getting screwed over again I'll be up at midnight waiting for the drop.
@Ben7982 someone on Facebook says Amazon are going live at 9am today
Don't know what's going on with this pre-order debacle. But Spent about 2 hours continuously adding it to my cart on Best Buy. It wouldn't work over and over. But kept pushing it and eventually slowly it progressed and long story short. It says I have pre-ordered it. Hopefully, it really went through.
@carlos82 Yes, on sale at Amazon (UK) today at 9am, had an email to confirm.
Argos sometime on Friday no time specified.
Game (sold out)
Smyths (sold out)
Very - weird forms with loads of private data to fill in
Just a heads up to you guys, can confirm Sony is sending out email invites for its pre-order lottery thing it did a couple weeks ago (the one where you had to input your PSN ID).
According to the email I got, these preorders open 10am PST on 9/18. You need to click on a link in the email to access it, so you have to be invited apparently. Keep an eye on your inbox if you signed up.
Hopefully this invite-only preorder process will be a little bit more organized... so far this is an unholy mess.
All this fuss for a preorder 🤣🤣🤣🤣
I have time!! No need to rush this.
I'll buy one when I know ALL the details about the console. I have zero interest to buy a (partly) mystery box 🤣 On top of that, when the dust settles you got all the time in the world to buy one. Btw, 2nd version is always better than the 1st 👌
If anything, this mess surely requires some popcorn!! 😉
@themightyant yeah I looked at Very and decided to wait for Amazon
awful and useless, I wasn't even going to pre order but I thought what the hell and went ahead
@Aexurion
I agree, at the end of the day it's just a luxury consumer electronic... But you gotta admit a lot of people got did dirty on how this has been handled so far.
My main worry is this just gives more units to scalpers and I f**king hate scalpers with my entire heart and soul.
It never hurts to wait with console launches but I hate to see what's going down on eBay right now. Complete scum.
@UnlimitedSevens
While I definitely don't endorse practices like that I also realize these are unavoidable, no matter what precautions the company takes. Folks always find a way to get around it.
And what? Scalpers put them up for high prices. You get what exactly when buying one of these offers? Exactly, a preorder 🤣🤣🤣
Common sense, can go a long way 😉
@carlos82 VERY felt seriously invasive. Credit check, questions about home ownership, personal income and household income... err... I just wanted to buy a piece of tech with cash not a house with a mortgage. HARD PASS
@themightyant they try to get you to buy it on credit, there is a small option further down just to pay by card but its unclear whether they charge you immediately or not
Oh well got my pre order with smyths last night so I'm happy, and tbh aslong as Sony sells all their initial shipment then they won't care a out the pre order situation
@Aexurion
I honestly didn't know it was allowed to sell pre-orders on eBay. So much could go wrong there, especially considering eBay is on shaky ground already with scammers of every stripe and color. Scalpers aren't the most scrupulous of folks to begin with after all. Some preorders will be canceled, etc.
But you are so right, it happens every time and should be expected. Just glad they instituted a per person limit for these things. Scalpers will get around it as always but not without extra difficulty. Only 3500 PS5 preorder listings on eBay as of this writing, which sounds pretty bad but I'd wager 3500 (so far) is less than normal for a launch. The product reviews for the PS5 on eBay are a hilarious read.
Another baffling situation! I don't want to pile on them too much because I think the PS5 is a great console, and it's clear the first party games will be amazing, but it's another example of them saying one thing and then making a u-turn.
yeah i missed out on the pre orders because of it. day ***** ruined.
I preordered on Very, I have an account with them and got it on buy now pay later 0% over 12 months. No idea if they are selling stock they just expect to be allocated or not but I've bought a lot from them in the past with no issues. I might cancel it and order from somewhere else over the next few weeks, or cancel altogether if it starts looking anymore like it's not worth getting one at launch.
Hi people ive order 2 1 from game blue Ray and HD camera and 1 just now from amazon uk they opened theres at 9am UK time
@Candayman313
Amazon sold out of consoles
@carlos82 @themightyant People will have their own opinions on credit but the Very credit options are pretty good. If you answer the questions you'll basically be given an account and a credit limit straight away, and then you can buy it on credit and then immediately pay it all off the day you receive the item. Or take 12 months paying it off slowly.
The high interest will only kick in if you are silly and go over the 12th month.
Very is pretty great for buying expensive tech products IMO.
@kyleforrester87 its a catalogue the rrp is £449 if u look u would of payed more thats because the extra has been applied already but believe if very was the only place I could get 1 and it was £1000 id pay it
Sony made a big thing about pre-orders then they just decided to say sod it and open it up like the wild west. Not handled well at all.
@Candayman313 huh? It's £449 everywhere.
@kyleforrester87
Very prey on the the most vulnerable people with the credit deals. Its fine if you can pay but most people who are taking those deals will not be able to pay in the 12 month period.
@blacklivesmatter The ethics of Very and the stupidity of people are completely different issues. I've never paid them a penny of interest and I've used them for maybe a decade. If you want a preorder option today, they have them in stock. Or did an hour ago.
@kyleforrester87 I'm not against the idea of credit, I've relied on it a bit too much on occasion in the past so now I'm a pay up front kind of guy
@carlos82 Completely understand that, but then you can just pay it off all in one go the day it's delivered.
@kyleforrester87 true, got mine sorted from Amazon in the end. Did you get one or are you waiting?
@kyleforrester87 yh just realised I'm not fused about pre order mess ive got my 2 that I want amazon has confirmed that there 1 ill get 19 November launch day just waiting 4 game now amazon has flagged up saying unavailable game 1 will b sold on 4 a profit
@blacklivesmatter they hadn't at 09.18 when orders went live ive ordered 2 1 from amazon 1 from game game 1 will b sold on 4 a tidy profit
@carlos82 Yeah best to go with what you know and trust if you can. I did get one ordered on Very, but who knows if these guys are actually selling allocated stock or just stock they are assuming they'll be given. I could kind of take it or leave it if I'm honest, but I figure i'll be getting one anyway within the first 12 months and there won't be a price drop before then, and it'd be nice to have it in place for Christmas
@kyleforrester87 That makes sense, just not what I was expecting. I've heard of Very before but never been there, was expecting a traditional retail transaction not a credit check!
I can see how this could be good for some people in theory, however personally not a fan of buying things on credit with money we don't have. If this year has taught us anything it is that circumstances can change Very (sic) quickly.
Just so u no people argos are opening there pre orders this Friday its on website when u search ps5 console
@kyleforrester87 I only want to play Astro Bot for now 😆 All the games I really want are next year but I'll have Mario and Hyrule Warriors to see me through. I noticed the digital version sell out whilst I was on the Very site so fingers crossed their stock is genuine.
@themightyant Absolutely, I've never bought anything on credit that I don't have the money in my bank to pay for outright.. mortgage doesn't count!
Eric Lempel the Senior Vice President, Head of Worldwide Marketing & Consumer Experience said............ AND I QUOTE! We'll let you know when pre-order will happen, Its not going to happen at a minutes notice, were got to let you know at some point when you can pre-order a Playstation 5. Mr Lempel, Why you lie?
People were at work and UNABLE to pre-order your system in time, So many people have been screwed because retailers have sold out in minutes!!!
@KathyQ
Did you receive a confirmation email?
I think I managed to preorder, I have a pending amount on PayPal for game ltd, but not had any email from game directly.
What do you expect? A Sony executive said on video that the pre-orders would not be surprised on people.. Sony has lied all along it seems, about many things to do with the PS5, they have managed to match the Xbox One launch IMO.. Constant misinformation, backtracking, hypocrisy, lies, and mass confusion, and multiple tweets stating the opposite they’ve said before.
@themightyant yeah I avoided Very as their customer service is sh*t and they use Yodel for delivery, who are also cr*p. Luckily I managed to get in on Amazon, but I'm hoping to get an order in on John Lewis and either cancel Amazon or sell it to a friend of anyone misses out on day1
I just managed to snag one on Amazon UK (I think) but this has been very tough and frustrating. The whole pre-order and PS4 backwards compat does feel disingenous.
This was an absolute mess. Very disappointed with how this first round went down. Really hoping that there is some notice for the next round.
@Rudy_Manchego Just a heads up pal check what courier amazon uk are using.Make sure its not Hermes uk I bought an e bike for 800 said delivered never turned up.
I preordered off Shopto in the uk only registered interest a couple of weeks ago though.Not guaranteed day one so might preorder off Argos when they go live tomorrow.
@carlos82 did you manage to get one from amazon?
@Ben7982 yeah I got lucky, the mobile site wasn't working but the desktop one did. Good luck with Argos tonight
@EvilRyu2164 Cheers - I dislike Hermes as have had issues too from other companies including a courier actually going to the rear of our house, forcing open a coal bunker in the garden and leaving something there and not telling us.
Luckily, where I live SEEMS to be couriers from Amazon themselves and not had issues. At least I hope so... it is going to be pretty obvious what the package is!
@carlos82 I lucky got signal in class so managed to sneakly pre order one so don't need to worry about argos. 🥳🎉🎉 did you get disc or discless?
Absolute mess
@Ben7982 disc, never even saw the discless version
Unbelievable how this was handled I was just going to take off work and wait at my local GameStop with my sister to get disc version now we'll have to figure it out since all places were sold out. Just an absurd way to handle to pre-orders.
@carlos82 😂, well enjoy November the 19th
i pre-ordered on shopto about 4-5 months ago, however their website says they have not been told their allocation yet by sony, so even though my pre-order is confirmed and no longer the princely sum of 1p, shopto says confirmed orders are not guaranteed for day 1. I'm not overly fussed to be honest, but plenty of friends and colleagues have been trawling every retail site going today to get a pre-order sorted.. so i might take it anyway if shopto comes through, as i'll have no trouble selling it on.
@Ben8371 Exactly. Sony did nothing wrong. If anyone wants to blame, look to Walmart who sent out a tweet for pre-orders a day early (they have broken street dates and sold stuff early before) disregarding their agreement with Sony. Then all the other stores were like, well we should click launch too (more bad decisions). I am sure Sony is madder than we are that Walmart torpedoed their carefully crafted marketing plans.
I expect Sony to do another date and merchants to have another round of pre-orders at some point. At least I hope so. I did not hear about this until late in the day yesterday, by then everywhere was sold out. Didn't even get a chance.
@frankmcma yeah I agree Sony must be livid. And I think they are being quiet about it because they will have to come out and chill everyone out. Maybe make more available for the initial preorders. They made 16mil no way even half that has sold out already
I missed out on pre-ordering 4 times, and the 5th time I managed to get a slot, but I couldn't pre-order because they forced a temp auth charge/hold (I won't actually have the money until November).
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