The report lacked cohesion and facts, serving only as a slanderous piece of uninformed journalism. But the BBC have rushed to the defence of their report.
More than 150 Watchdog viewers have contacted us to say they've experienced [the yellow light of death] and by Sony's own admission, around 12,500 of the 2.5m PlayStations sold in the UK have shut down in this way since March 2007.The problem is mainly thought to affect the 60GB launch model, but Sony repeatedly refuses to release the failure rate for that model, claiming that the information is commercially sensitive.
Sony dislikes the term the yellow light of death since it implies a single fault is afflicting all consoles. It says the flashing yellow light is a non-specific fault indicator that can be triggered in a range of different circumstances.
"Sony adds that the yellow light could indicate a problem caused by any one of a range of issues that may inevitably affect any complex item of consumer electronics.
So if there isn't one single thing that's causing thousands of machines to stop working, why does it appear that one single repair appears to get them working again?</blockquote>
We can answer that BBC - by your own admission over 50% of those systems you "fixed" by baking them in the oven broke again. Tell you something?
If the BBC are unable to refute the claims that Sony's system has failed just 12,500 times out of an install base of 2.5million - surely they are trying to tarnish a system with a failure rate of just 0.005% — an astounding statistic for a consumer electronics product.
Interestingly, The Guardian reports that Watchdog viewing figures slumped last night.
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