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Topic: Lost phone - locked out 2sv for ps network

Posts 1 to 6 of 6

Andyhomewood

I’m locked out of my PlayStation network as I changed my password and I need to provide the code which was texted to my cell phone.. trouble is that my old number is connected to my account so I can’t access it nor can I login to change it.

Support numbers are down currently..

Any ideas?

Andyhomewood

RogerRoger

@Andyhomewood We've had this come up recently, and done our best, but... well, sorry.

https://www.pushsquare.com/forums/ps4/i_cant_sign_in_help_please

Unless you can get online support via a chatbot or something, I think you're gonna have to wait until Sony Support re-opens once the current pandemic crisis has passed.

"We want different things, Crosshair. That doesn't mean that we have to be enemies."

PSN: GDS_2421
Making It So Since 1987

JohnnyShoulder

@RogerRoger I'm not sure if support has actually been closed, when you go the support pages it just states there could be delays and disruption when contacting them.

Edited on by JohnnyShoulder

Life is more fun when you help people succeed, instead of wishing them to fail.

Better to remain silent and be thought a fool than to speak and remove all doubt.

PSN: JohnnyShoulder

RogerRoger

@JohnnyShoulder This is true. Depends on your tolerance for hold music, I guess!

"We want different things, Crosshair. That doesn't mean that we have to be enemies."

PSN: GDS_2421
Making It So Since 1987

JohnnyShoulder

@RogerRoger Personally very low. I would prefer using live chat.

Life is more fun when you help people succeed, instead of wishing them to fail.

Better to remain silent and be thought a fool than to speak and remove all doubt.

PSN: JohnnyShoulder

RogerRoger

@JohnnyShoulder I like to add lyrics whenever I'm on hold. See if anybody's listening.

"We want different things, Crosshair. That doesn't mean that we have to be enemies."

PSN: GDS_2421
Making It So Since 1987

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