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Topic: Logged out of PSN. Says password is wrong and can't receive reset emails.

Posts 1 to 5 of 5

Poguemahone81

So yeah, just what it says. Went to play a game and it had me logged out of the psn. I'm on my account with all my games listed but when I try to play online or download new games I want it says to log in first. I tried and it says my password is wrong. Tried multiple times and knowing I've had the same password for years I was confused. Said "screw it" and clicked password reset but I am not receiving any of the emails. My correct email address is listed so its not like someone e hacked me and changed the email. This is super frustrating. I try to use live chat support and it just keeps saying they are too busy and to try later.

This has been going on for hours now. Very very frustrating. Anyone have a clue?

Poguemahone81

Poguemahone81

Also, I've had no strange activity on the account or the cards associated with it.

Poguemahone81

Tasuki

The only thing I can say is to contact. Sony if you can't reach them by live chat, then try email or even social media like Twitter or Facebook.

RetiredPush Square Moderator and all around retro gamer.

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PSN: Tasuki3711

Poguemahone81

Yes after finding support phone number and waiting on hold for over an hour the live service person was great and resolved my issue. I still don't know why this happened to me though.

Poguemahone81

DemonStar89

@Poguemahone81 It's possible someone was able to begin hacking your account and changed your confirmation email address. I had a similar notification several years ago when someone SOMEHOW managed to change my phone number without my permission. Never did get an answer to how or why that happened, or who was doing it. Since resolved but I often wonder...

DemonStar89

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