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Topic: A serious error has occurred in the system software

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BByrne56

I have turned on my ps4 and a message has come up on my screen " A serious error has occurred in the system software". The main problem is that my controllers cannot connect to the ps4 anymore. I've tried using a new controller and it cannot connect to the playstation. Does anyone know how to fix that problem?

Edited on by BByrne56

BByrne56

nomither6

Did you try connecting the old controllers with a USB cord ?

Maybe boot the PS4 in safe-mode and then connect the old ps4 controller via usb cord

otherwise you should call playstation support

nomither6

BByrne56

@nomither6 Hi thanks for your reply. I've tried connecting controllers via usb cord but still unable to connect controller to ps4. I've emailed playstation but still waiting for a response.

BByrne56

nomither6

@BByrne56 it’s better to call their support instead of emailing

nomither6

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