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Bungie has, historically, been one of the most forward-facing studios in the business. The team would freely admit that it doesn’t get every decision right, but generally it fronts up its failings and maintains an open dialogue with its community. However, in recent months the freshly minted Sony studio has quietened down. The reason? Fans have been taking their feedback too far.

Community manager dmg04 took to the title’s Reddit page to explain: “Here’s the thing, the harassment we've spoken to isn't just rude replies on Twitter or vague comments. There have been real threats towards our people and our studio. We're taking them seriously, which is leading to an amount of reduced communications as the team plans future protections [and] strategies to help avoid these sorts of things.”

He added: “I will be very clear in saying that I appreciate the studio in the amount that it’s helped me personally after some serious harassment towards me and my family. I'm taking time off in part because of this. Just because you can't see it directly in a given tweet or forum reply doesn't mean that it didn't happen.”

The good news is that Bungie is adamant the bad eggs won’t ruin things for everyone, and is looking at new ways it can continue to engage with its community without opening itself to attacks: “The team is planning ways in which to communicate with you all – some of these plans I'm really looking forward to when I get back in. I can assure you that many on the team are checking out threads each day and talking about your feedback.”

It’s a reminder to all of us that, while robust feedback is fine, it’s important to remember there are real people on the other side. We’re sure that Bungie welcomes all criticism and suggestions, but personal attacks, threats, and insults are simply unacceptable – and, ultimately, unnecessary. If you want to share your thoughts, be clear and polite – it’s the best way to get a response anyway.

[source, via]