Sony Interactive Entertainment Europe has been fined $3.5 million AUD after the Australian Competition and Consumer Commission (ACCC) charged the company with misleading PlayStation Store customers. The Federal Court of Australia ordered the penalty "for making false and misleading representations on its website and in dealings with Australian consumers about their Australian Consumer Law (ACL) rights".
This stems from four customers who reported to Sony about having bought and downloaded "faulty" games from the PS4's digital storefront. Customers were told that a refund would not be issued after a digital game had been downloaded, or if it had been two weeks since the date of purchase. This doesn't fall in line with Australian law; "Consumer guarantee rights do not expire after a digital product has been downloaded and certainly do not disappear after 14 days or any other arbitrary date claimed by a game store or developer," ACCC chair Rod Sims states.
Furthermore, SIE Europe had told one customer that only the game's developer could issue a refund, and told another that a refund could be made with PS Store credit rather than money. These claims have been labelled "false" by Sims, and go against consumer guarantee rights in Australian law. "Consumers who buy digital products online have exactly the same rights as they would if they made the purchase at a physical store," Sims says.