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Topic: Fair Play to THE GAME COLLECTION (company) great customer service

Posts 1 to 8 of 8

themcnoisy

So I had an issue with Everybodys Golf. I couldnt play the game without it crashing. I contacted the game collection and they asked me a load of questions and a manager got in touch by email. The disc looked fine and it was out of the warranty period.

The legend only went and swapped my copy for a new sealed one although the disc was unblemished!

Amazing customer service and I will be using them in the future for sure. Thanks Game Collection.

Edited on by Tasuki

Forum Best Game of All Time Awards

PS3 Megathread 2019: The Last of Us
Multiplat 2018: Horizon Zero Dawn
Nintendo 2017: Super Mario Bros 3
Playstation 2016: Uncharted 2
Multiplat 2015: Final Fantasy 7

PSN: mc_noisy

Tasuki

@themcnoisy If the disc was fine are you sure you won't run into problems with another copy? It might be something that needs a patch.

RetiredPush Square Moderator and all around retro gamer.

My Backlog

PSN: Tasuki3711

JohnnyShoulder

It's good to hear about somewhere that has good customer service. Games Collection are always one of the sites I using when shopping for games, but I've never used them yet. There prices are usually very competitive but I always default to my tried and test sites I used in the past (mostly Shopto and Simply Games).

Edited on by JohnnyShoulder

Life is more fun when you help people succeed, instead of wishing them to fail.

Better to remain silent and be thought a fool than to speak and remove all doubt.

PSN: JohnnyShoulder

themcnoisy

@Tasuki I dont know, but I followed all instructions, rebuilt database, installed 3x altogether. Every other game works but Everybodys golf crashed out every time and It wouldnt go further than 4 holes in the first round of golf in any mode.

The disc looked fine but it can be the only issue. Maybe the data isnt burned on properley or a smudge of corrupt data.

@JohnnyShoulder Yeah they have gone up in my estimation.

Forum Best Game of All Time Awards

PS3 Megathread 2019: The Last of Us
Multiplat 2018: Horizon Zero Dawn
Nintendo 2017: Super Mario Bros 3
Playstation 2016: Uncharted 2
Multiplat 2015: Final Fantasy 7

PSN: mc_noisy

themcnoisy

@Tasuki I made the thread as the customer service in some games retailers has at times been very suspect (Game click and collect debacle for instance). So with the game collection going out of their way to make a customer happy Im delighted!

Forum Best Game of All Time Awards

PS3 Megathread 2019: The Last of Us
Multiplat 2018: Horizon Zero Dawn
Nintendo 2017: Super Mario Bros 3
Playstation 2016: Uncharted 2
Multiplat 2015: Final Fantasy 7

PSN: mc_noisy

Quintumply

I use The Game Collection fairly often, I've never had any trouble with them. Seems like a great retailer - good to know they have good service when it comes to things like this

Quintumply

PSN: Quintumply | Twitter:

themcnoisy

@Quintumply Amazing really, I got it for xmas but it was bought ages before so they have actually gone that extra step.

Compared to Game when I tried to click and collect a copy of pubg for me eldest son which turned into a debacle and its night and day.

Forum Best Game of All Time Awards

PS3 Megathread 2019: The Last of Us
Multiplat 2018: Horizon Zero Dawn
Nintendo 2017: Super Mario Bros 3
Playstation 2016: Uncharted 2
Multiplat 2015: Final Fantasy 7

PSN: mc_noisy

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