Topic: CD tray not working

Hey everyone...first post so be kind:)

so my 3yr old boy dropped my ps4, and since then, games on disc, and movies won't work at all.
Either the ps4 won't accept the cd or ebem if it does it says unrecognizable disc.
I've tried safe mode restart ps4
safe mode update ps4 via internet
and I've removed the cd tray itself given it a clean but to no avail thus far.
any help appreciated.

fyi: the ps4 works perfect in every other way.

@mashupman Sounds like the impact damaged an internal component which cleaning can't reach, and software checks can't repair. My best guess is that the laser is misaligned, but there's no way you could fix that without specialist equipment.

Usual advice would be "take it to a repair shop, or contact Sony if it's still under warranty" but given current global circumstances, those options might be limited.

You didn't mention the Rebuild Database option when in Safe Mode; last resort, give that a try.

thanks for your help @RogerRoger

I forgot to mention I did try rebuild database already but to no avail.
just a thought, since I created this post, I had a quick look on Amazon for CD trays to buy....it looks like a new ps4 cd unit is around the 50note mark.
So now I'm 50/50 about ordering 1...don't want to spend too much sending ps4 off to someone to be charged 100+ quid for a system I'll be upgrading later in the year....(ps5 hopefully)

@mashupman Well, given the uncertainty about global release schedules and whatnot, the "wait it out and get a PS5 for Christmas" option is a bit more of a gamble, but then so is the "buy a replacement CD tray and hope it fixes the issue" one as well.

Whatever you decide, I hope it works out.

thanks @RogerRoger
yeah I heard ya about the wait til Xmas....the fallout, economically, from this covid19 will be immense and surely will have to affect the release of the ps5.
Time will tell.
As long as people use their brains and adhere to social distancing, hopefully we can put this terrible virus to bed sooner rather than later