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Topic: New PS5, made 1 mistake, screwed myself over, Sony don't care

Posts 1 to 20 of 37

rjejr

Got my new PS5 hooked up. Got my account on it. Handed the controller to my kid to get their account on it while I went to look for the PS+ download code I bought from Newegg. Got back with it, kid handed me the controller, I redeemed the code.

Anybody spot the problem right away? It was an honest mistake, I think it could have happened to anyone, nobody at Sony or PlayStation cares. It's crazy. I don't care how it's fixed, I would just like it fixed. My mistake, I own up to it, surely there's a way to fix it?

Anybody have any good customer service phone numbers for Sony or Playstation? 1-800-345-7669 has been unhelpful. @AskPlaystation on twitter was a no go as well. I'm in the US. PS5 bought at Sony Direct, PS+ at Newegg. It really makes no sense to me how this is too big of a mountain for anyone there to solve.

Edited on by antdickens

Someday we'll find it
The rainbow connection
The lovers, the dreamers and me

KilloWertz

This is going to come off even more rude than intended, but honestly, why should they fix it? Yes, like you said, it was an honest mistake, but it was your mistake. Also, don't hold your breath that Sony will ever fix it. I'm a PlayStation fan and the PS5 is my main console, but I can't say I'm a fan of their customer service or some of their policies (refund policy on digital games probably at the top).

PSN ID/Xbox Live Gamertag: KilloWertz

rjejr

@KilloWertz I think they should fix it because I just gave them $500 for a new console and spent $40 on PS+ and I've been buying their consoles since the PS1 and PS+ most years since it launched and have spent hundreds of $ on games for myself and kids and why have customer service if you aren't going to offer any customer service? I don't see any reason why they wouldn't want to fix it? I don't need to spend my money on their stuff. We have a Switch, I can game on PC. I have a PlayStation credit card I'm going to cancel now. It's 100% going to cost them more lost money in sales by me going forward than it would have cost them to make some effort to fix the problem.

So short answers - business sense, good will, human decency, why not?

Whether they help me or not they should seriously overall their concept of customer service. I mean if you don't even think they should help me but still think their customer service isn't good, well what does that say about their customer service?

Someday we'll find it
The rainbow connection
The lovers, the dreamers and me

KilloWertz

@rjejr Do I think they could fix it? Sure. Do I still think they are obligated to? No, because it was your mistake. I understand trying to get them to switch it as it's always worth a shot, but you are still getting that angry with Sony over something you are solely responsible for. Basically, I get trying to get them to help, but I don't think they have to.

It says I think it's customer service is bad like I basically said. It's not just the customer service for PlayStation either, as their customer service for Sony Rewards is useless. Unfortunately it's something we all have to accept if we want to play their great games. For me, the hardware and their games outweigh something I thankfully rarely have to use.

PSN ID/Xbox Live Gamertag: KilloWertz

colonelkilgore

@rjejr hmm, this kinda thing normally depends on the advisor that you’re lucky enough (or unlucky enough) to be put through to.

If I were you I would follow this up and ask that it be escalated to another adviser, if not a complaints manager. Then explain the full situation honestly, explain that you will still be spending those funds with Sony (just on a different profile) and express that you have been a happy Sony customer for many years and don’t feel that a simple mistake, that Sony could rectify without any loss on their end should result in you making two transactions rather than the intended one.

Edited on by colonelkilgore

smells like… victory!!!!

lolwhatno

@rjejr Okay, as a representative of all the idiots reading this topic:
What's the problem?

P.s: From what I understood you added the ps+ code to your son's account instead of yours, no problem tho, you still benefit from everything from ps+, no?

*STOP THE UIGHURS GENOCIDE CHINA, You're disgusting
(I don't hate to chinese people, I hate the gov, if you're chinese then : hey, hi, how are ya).
Wait...What's that, you didn't know a genocide is happening, well china as we are speaking are torturing uighurs (Mostly muslims)

Twitter:

kyleforrester87

Mostly because the customer service staff spend all day dealing with children complaining they got banned for being racist and other plebs, combined with them earning f*ck all I guess they are not exactly motivated to help. In my experience with things like this it’s best to be a combination of nice and exhausted and just hope you’re speaking to someone who’s had a nice day and just finished a cup of coffee 😂 Doesn’t help that everyone is worn down by covid restrictions, probably working from home and I find that so many people are acting like pricks right now as a result.

Also, sometimes the systems customer service are using just don’t allow for what you’d expect to be straight forward resolutions. I doubt a lot of these problems ever get escalated to anyone who can actually make a difference 🤷‍♂️

Edited on by kyleforrester87

kyleforrester87

PSN: WigSplitter1987

Voltan

@lolwhatno As long as the son's account has console sharing enabled, both accounts will be able to play online, sure. New PS+ game's will have to be redeemed and downloaded on the son's account, which is probably not ideal but possibly not a huge deal either. However, I don't think they'll be able to play games previously redeemed on rjejr's account and that might be kind of a dealbreaker.

Voltan

lolwhatno

@Voltan First, thanks for answering. Second, yeah totally forgot about ps+ games being tied to your ps+ activation 🤦‍♂️. Tbh @rjejr is right, they should really add a loyalty measurement (basically how long you've been with the brand, are you a bot or no, did you buy game at all) for these type of situations.

*STOP THE UIGHURS GENOCIDE CHINA, You're disgusting
(I don't hate to chinese people, I hate the gov, if you're chinese then : hey, hi, how are ya).
Wait...What's that, you didn't know a genocide is happening, well china as we are speaking are torturing uighurs (Mostly muslims)

Twitter:

RogerRoger

@rjejr That's a very understandable mistake to make. I'm afraid I can't offer anything more than a couple of crossed fingers, and my hope that you eventually find a friendly Sony Support operator. Best of luck!

"We want different things, Crosshair. That doesn't mean that we have to be enemies."

PSN ID: GDS_2421
Making It So Since 1987

rjejr

@KilloWertz I did actually have some success w/ Sony Rewards yesterday. Another long story, sorry, but you brought it up. 😉

I signed up for the Playstation card in March. It had an offer of spend $500, get $75 to spend on physical games at Playstation Direct. So I spent $500, got an email w/ a code for $75 worth of games at the online store. Only the code wouldn't work. So I called and the woman apologized, gave me 500 points for my troubles, told me try again in 30 minutes. Still didn't work. Called June 2nd. Someone figured out I had 2 Sony Rewards accounts w/ the same email, 1 from my old Sony credit card canceled long ago, one w/ the Playstation cc. I was told they'd merge them, I had about 800 point in 1, 2,300 points in the other. I called back in September, still no fix, November still no fix but they would elevate it to supervisor. Meanwhile my $75 code was only good for 180 days, which was now expired or expiring. So I called yesterday morning since as you say I was already angry, why not call.

So Daniella answers, looks over my old notes going back to June, says, oh I can't fix that, but instead of a $75 physical code you can't use, I'll just email you a $75 digital code for the PSN store. While we were on the phone I got an email w/ a new code good for $75 on the PSN store. Did it solve the problem of my still not merged accounts? No. Do I still have 2,300 points I can't use? Yes. Can I order discs and wait for them to come in the mail? No. But I do have $75 to use on BF sales in the PS5 store. Now THAT is customer service. If you can't solve the problem, come up with another solution. Doesn't fix everything, but makes the customer happy. Sort of the "customer SERVICE" job description.

Could I use that $75 on PS+ on sale for $39.99? Yes. Am I going to? No. I already bought it once, not paying for it again. Had Playstation America given me $39.99 to repurchase PS+ I would have, or a code, I would have redeemed it, not sold it, but this is an unrelated issue. Wouldn't have fixed the problem same as turning off my kids PS+ account, turning mine on, or linking my 8 years worth of PS+ games to their account, but either a $39.99 credit or a PS+ code would have been a very quick & dirty solution that worked if their software wouldn't let them flip a 0 to a 1.

So then I cut up my Playstation card because the Sony Rewards rep fixed my problem, not Playstation. They'll get no more money from me that way. Those 3.5% fees add up, even if I always pay off my balance.
Untitled

Someday we'll find it
The rainbow connection
The lovers, the dreamers and me

rjejr

@colonelkilgore Wow thank you. Was kind of expecting to get clobbered from some fanbois - not killowertz they've been very polite and I enjoy discussing the opposing viewpoints - but I could have written your reply myself to myself. Wasn't really expecting sympathetic and level headed in the forums, kinda just venting. Thanks again. And yeah I was going to keep trying until something gets resolved. Or I die trying. Die trying is feeling kinda likely at the moment but I have a few years left in me. 😁

Someday we'll find it
The rainbow connection
The lovers, the dreamers and me

rjejr

@lolwhatno Thanks for the question. Yeah I was being kinda obtuse on purpose to see if this was 1 of those "could have happened to anyone" type incidents or I really am just that stupid. Jury is still out.

As you said: "From what I understood you added the ps+ code to your son's account instead of yours, no problem tho, you still benefit from everything from ps+, no?"

Yes, I still benefit from everything PS+ but only going forward. That's the problem, going forward. I'm an old Sony fan, I've had PS+ since day 1, (PS1 in 1998) w/ some months off in between subscriptions. So that's literally at least 100 games I've "rented". But those 100 are linked to my account. My kid could play them but didn't have rights to them. So while we both can now play this months games, and the rest of the upcoming year, we can't access the previous 100 b/c the code wasn't redeemed from within my account. So I'm annoyed about paying $40 for PS+ but not having access to my rather large collection.

But mostly I'm annoyed b/c nobody at Sony or Playstation seems to even care, phone calls just hang up on me, twitter help just says "well you shouldn't have done that". I'd like to seem them make an effort after 23 years and probably well over $5,000.
Untitled

Someday we'll find it
The rainbow connection
The lovers, the dreamers and me

colonelkilgore

@rjejr no problem at all, I see you in the comments sections quite a bit but never on the boards... we're all friendly here (for the most part 😉)... and have some real interesting gaming discussions at times. Hopefully, we'll see you on the boards a bit more 👊

smells like… victory!!!!

rjejr

@Voltan Hey thanks for replying for me to @lolwhatno Nice and concise too, I need to learn how to condense & summarize. 😝

Someday we'll find it
The rainbow connection
The lovers, the dreamers and me

rjejr

@colonelkilgore I've known long ago if I ever get in here I'm never coming out, so I purposefully avoid it. No offense meant. There's a bunch of peeps I know long term on PS, I still need to reply to kyle, that should be interesting, we're long time frenemies, but as you can see from all these replies, I come in for a second, I stay for 3 hours. 😂

Someday we'll find it
The rainbow connection
The lovers, the dreamers and me

rjejr

@RogerRoger "That's a very understandable mistake to make."

Thanks, that means a lot. I thought so too, which is why I assumed Sony would have a simple solution. But they have no solution, and care even less.

Someday we'll find it
The rainbow connection
The lovers, the dreamers and me

rjejr

@kyleforrester87 I saved the best for last, dig the hat. 🎅

I think I spoke to 3 or 4 different people. 1 tried for awhile, a couple I explained the problem and they simply hung up.

Live chat the guy sort of hung up. He told me "no sorry" then disconnected before I could ask anything else, like I hadn't even finished reading the previous sentence yet, hence no comments by me between their last 2 lines.
Untitled

AskPlaystation on twitter told me what I already knew. I've tried a few times but no replies since. So that "If you have further questions we will be here" is kinda bogus, a lie, and insulting really.
Untitled

My feedback was not good. 😁

Someday we'll find it
The rainbow connection
The lovers, the dreamers and me

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