We're not network engineers. While we have a basic understanding of the Internet and how it works, we're not blessed with the knowledge required to fast-track your connection to the PlayStation Network. Fortunately, some people are, and there's a nifty trick doing the rounds that will apparently help you to log in – even if you've been struggling for days.
Sony has said that it's "slowly" restoring service, but if that's not good enough for you, navigate to 'Settings' on your PlayStation 4, then click 'Network', followed by 'Set Up Your Internet Connection', and finally 'Custom'. Set all of the values to 'Automatic', apart from the area labelled 'MTU Settings', which you should manually change to 1473. [ Update: You may not need to do this anymore, as PSN service has been restored for many ]
Again, we've no idea why this works, but apparently it does. Remember, you should revert the MTU setting back to 1500 when the PSN is fully fixed – and also, we're not taking any responsibility for any subsequent errors that may occur as a result of this guide. Hopefully, one or two of you will find it of use, though.
[source neogaf.com, via dualshockers.com]
Comments 59
Or you can add the DNS on your PS console (try google standard DSN).
I remember having to edit the MTU for Netflix on Wii U a long time ago when I was experiencing errors.
Thanks for this but sadly i still can't log in to psn. I can see friends online via the playstation app but logging in on my ps4 is a no go. Hope it comes back soon. I feel like I'm wasting my subscription on final fantasy xiv too!
@LukeNI these kind of things are the reason I don't lik paying to play games like MMO's (hence why I don't play MMO's)
Sony i dont believe in your little lizard group that you put together because your service acting up yall a multi billion dollar company that has the type of money to keep the systems running 24/7 you and microsoft are both scheming i dont believe the bull but since i love gaming im patient so do your thing just stop Lying to your #FANS
Please watch the language -Tasuki-
@AreniMeiraZani thats the most retarded thing I've read today, and I just came from 4chan...
Seriously, read it up, the internet is FULL of wannabe hackers that have no life and just disturb others peace for the heck of it, no need for MS and Sony scheming things. If you thought it through fully before making that post, think about the MILLIONS of cash Sony and MS are losing due to their online stores not being online after christmas, when so many people got monetary gifts. There is absolutely no benefit for either MS or Sony out of this mess.
@AreniMeiraZani that is an absolutely dumb statement. No further comments required
Well, tried MTU=1473 and no cigar. Eh, they're going to have to do something because this is getting way past out of control. PSN seems to be down more than it's live nowadays. Wanted to burn through some cash on PSN but I couldn't do that. Then I wanted to rent a movie that was only for Sale on VUDU, so my brother told me to download the Amazon Prime app. Somehow managed to get it downloaded last night in the thick of the outage, but it can't connect to PSN to verify the license!
And, this is why I hate online only games.
Tried, but no luck. How long is this gonna take. I'm dying here
Kinda makes you wanna pop in a ps2 game huh. Remember offline? No patches..
@FullbringIchigo I don't think you understand how MMO's (can) work on Sonys platform. FFXIV (for example) works just fine no matter what the status of the PSN is, so long as you logged in prior to any PSN down time. Since we had weeks of advanced warning for these "attacks" (and over a week advanced warning for any scheduled maintenance), if you absolutely must play every day, simply logging in prior to any issues results in zero down time since the PSN is only used during the initial hand shake. The only down time I have ever had from FFXIV, post-launch issues, is when they (not the PSN) have scheduled maintenance.
@thedevilsjester not necessarily. For some reason I've had to renew the licence for FFXIV and in order to do that I need to be signed in to psn. Now I'm stuck until all of this has blown over. I'm dying to get back into it again.
With the type of money sony has no wanna be hackers should not be able to hack a multi billion dollar company idgaf what any of you says your the one with a dumb reply sony always doing this and they always have an excuse for it i dont believe the stories i hear all the time like you boy
Please watch the language -Tasuki-
@charlesnarles 1000 thumbs up
@Mrskinner grrrrrr
@Scollurio YOU THINK I CARE BOUT WHAT YOU THINK BOY
@LukeNI you can renew from a computers web browser and then you only have to back out to the login screen of FFXIV (not to the PS3/PS4 "desktop") and you should be able to log in again without ever involving the PSN. Either way its just a bad luck/bad timing situation.
Didn't work for me in the US. I'm stoked people are trying though, it's inventive and helps build a sense of community.
The 'turn off LAN and connect via WiFi' trick that some on reddit are talking about has likewise not worked (but I didn't think it would).
I'm sure Sony will give us all something, five bucks, maybe ten, but it is absolute crap that we'll get that once we're all back to school or work.
@AreniMeiraZani
One of the stupidest things I've ever read. In fact two actually as your second post is just a noise
Arent all us gamers and computer people supposed to be on the same page. Why hack something in the middle of a holiday when everyone wants to play online. Cus they want to prove a point. Go hack something useful like north korea or isis you bloody idiots.
@thedevilsjester I know how MMO's work but I wasn't talking just about PSN but all online services and the fact that any number of things could make the games unplayable and as you have to buy the game and pay to play it and the fact that it only takes one idiot to bring it down I just don't trust them to keep it stable
also when it gets to the point that the game is no longer being supported chances are the servers are shut down and the game is worthless (just look at the original FFXIV)
I reckon all MMO's should have an offline option so it can be played if an internet connection is lost or the servers are shut down even if it's only you running about by yourself on a smaller map
@AreniMeiraZani
i know you have your opinion, and thats ok but you should just stop. calling people boy and trying to convince people that lizard sqaud is just a lie sony created is just trolling. and not well thought out trolling either
any tips for vita tv?
any tips for vita tv?
i rented infamous off of psnow. hopefully it didnt expire.
And I'm appalled that this is affecting my new single player games I got for Christmas. My Dragon Age Inquisition and Farcry 4 tmakes forever to load because its trying to connect to servers. And I can't update the roster on Madden 15. I'm p*ssed. Sony needs to get their sh*t together and they have the audacity to charge us for this sh*t service. My brother just bought another PS+ sub but u told him not to but he did it anyway. I won't be renewing my sub for a long long time, they don't deserve my money.
Language - get2sammyb
@AreniMeiraZani again, this just proves what my original post said regarding dumb statements
@Dohv best way to play your single player games is disconnect your ps4 from the network. This will solve the issues until it is back up
No joy with PSN today, even trying this trick. But as mentioned above, it's annoyingly affecting offline games that require you to sign in... such as Dragon Age. Got this for Xmas and can't play it. Fortunately got GTA5 too so that works offline.
This is why so many gamers list their sh*t when Microsoft initially announced the XB1 would be "always online". Remember when you could just put a disc/cartridge into a cobsole and turn it on and play it right away? Now you need to register or sign in to some 3rd party account like Uplay or whatever, or it needs a patch or update before it can be played... are we going forwards or over complicating what was inve such a simple thing
Doesn't work for me
I managed to get on to Destiny earlier simply by exiting out of the "PSN offline" message the game throws up by hitting O, then hitting X on the title screen to try again. After a few attempts it worked. Not full proof but worked for me and a couple of friends.
To anyone having issues with Far Cry or DAI just turn off connection under settings>network, then turn it back on after you log into the game. I can't believe PSN is still down. I don't blame Sony but I think we deserve a free month of PSN after this.
@Mrskinner Thank you. Good to know.
@LukeNI I honestly feel ya, man. I've been trying to log in specifically for FFXIV for the past day or two (on my PS4). Do you have the PS3 version?
@GuyWithTheGames I did get my PSTV to connect on PSN for a little bit. I switched it from ethernet to wireless, but it didn't last long. Oh well, I only play it for Sword Art Online -Hollow Fragment- mostly. Ironically, that game has no [real] online component, just Ad Hoc.
@AreniMeiraZani Just lol@you! That is all.
@Grockumus I only play it on ps4 at the moment. Used to be on pc but had nothing but problems there. I feel so lost!
No luck with this..“the connection to the server has been terminated” (NW-31194-8) its not the nicest terminology is it? was on earlier.. Apparently its a maintenance code.
@FullbringIchigo I completely agree (although maybe releasing the server software when a game gets shut dow. might be more ideal)
Your side point about the original FFXIV is not entirely correct though. While its true that original game did go away, the new game replaced it and all purchased copies of the game got upgraded to the new game for free and all characters/progress got moved over to the new game so it's not quite the same thing.
One troll is really really that stupid to post words that violate the community rules? Amazing anger vitriol btw @AreniMeiraZani. Please troll somewhere else mmmkay, kthxbai
Thanks it worked for me
Omg that 1473 works
Thanks the 1473 worked for me
Thanks! 1473 also worked for me.
Oh what a surprise, now it isn't working. #sonysucks
Every attempt I made didnt work neither .. this sux donkeys
Worked for me thanks
This method works for signing in. Thanks for the post now I can finally get my AC: unity platinum
Thank you it worked, finally able to log back in!!
yup MTU 1473 worked like a charm, back to some long awaited ffxiv.
I was still having trouble, this worked, thanks @get2sammyb, you're my hero for today!
@thedevilsjester I stay logged into psn and when this latest attack hit, like last time, it stops me from playing any game I've downloaded through PS store as it needs to verify the license. Thankfully the tip given in the article worked for me.
Worked for me thanks!!!
for those of you who this does not work, if you are a sky customer and located in the uk try changing the mtu setting in the advanced setting for your hub. this worked for me. log into your hub using 192.168.0.1 and admin and sky as the password once you are signed on dont forget to change the mtu back. good luck
MTU is maximum transmission unit and 1500 is commonly used by hackers to send something called a ping of death. This was probably used by the hackers that took down the network and Playstation Network engineers have probably set the MTU acceptance lower than this to not allow that size packet to enter their servers network interfaces. To be honest, this probably should be default on any server to mitigate the threat of a ping of death, short of not allowing pings at all. In the past multiple pings of death set to 1500 bytes could take down a server with no problem on interfaces where a max speed of 100 Mbps were present. However, in this day in age with interfaces that can handle Gbps it would take quite a bit of bot machines to accomplish this. This, in my opinion, is what Lizard Squad used to take both networks offline. Although, this type of attack is not very common anymore unless you have enough bot machines launching the attack at one synchronized time. Which probably was the case!
12/28 5pm in Texas. Tried everything and couldn't sign on. Used this trick and instantly worked. Thanks so much. What does putting it back at 1500 later really do?
Can someone tell me why I can sign onto the play station network with my ps3 but not my ps4? I don't think I realized the networks are different?
Hi everyone ! If you cant connect still follow these steps ! https://www.youtube.com/watch?v=u27RVr5_K6k
If I do this will anything happen to the ps4 after the hackings have been dealt with?
@Patnevin this is completely untrue. Games downloaded from the PSN do not require online verification to be played, and in fact I played quite a few during this outage (and I regularly play without the internet connected to my PS4). Sometimes PS+ free games will need to verify that you are still a PS+ member to function, but that's a different story.
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